...live to fight another day...
...since this is hypothetical, all based on "ifs", with us not knowing what the customer's complaint "was", or the customer's "attitude" in posting his/her/their/its compaint...
...if the customer had a legitimate grievance, which the COMPANY did not address... the COMPANY is obviously unethical... but...
...if the customer will suffer much from the removal of the customer's account from the COMPANY server...
...then in the best interests of the customer, i would grant customer's wish by removing the thread...
..at least then customer will have more time to make other arrangements, after which he can return to the WHT and re-tell the entire experience... :dunce:
Welcome to free information
Welcome to free information,
The internet can bring a community together and has the ability to inform quickly. If the customer has made a, or several attempts to request assistance or resolve an issue with the company, to no avail. Then Cry Havoc and unleash the dogs of War!!! Especially when the company is in the internet business.
PS Blackmail should never be tolerated, let the company then post on the forum and request the individual to continue the issue in private and have the results posted back in the forum.
We are all humans a business may be late with an issue but continuous neglect or ignorance is unacceptable!
Pete