reply time on a trouble ticket?
what's average?
i put in an urgent request because all but one of my sites are down and i haven't heard a peep out the support people.
i'm still new at this and don't know what's average.
this time i didn't do it. i was at work, got home from a night out and had a call from one of my clients that her site and email are down. i went to check and sure enough.
that was about an hour ago. i reported it but haven't heard so much as a peep out of my tech support people with my provider.
i looks as if the dns for those domains went away but i've check the domain register and they are showing the correct dns servers. i am out of things to check. please give me some direction so i can quit panicking.
thanks