OnTheSpotHosting & WHOIS Information
Hi,
I'm looking for a bit of advice here.
A year ago I setup a small website using OnTheSpotHosting.net, and I also registered a domain with them for use with the website.
A few days ago, the domain was due to expire. Since the website is no longer needed, I asked OTSH to not renew the domain for me.
I have since seen the domain has been renewed and the NameServers now point to a parking page. This is fine, I don't care, since its not my domain anymore.
However, the WHOIS information for the domain still shows as me (including all my personal information).
So I contact OTHS and ask them to change the WHOIS information. They admit that it was them who renewed the domain, and asked if I wanted them to change the WHOIS details.
A long story short, after then becoming incredibly rude to me and unprofessional, they are now saying that it wasn't them to renewed the domain, and they have no control over it, and that I should contact eNom directly.
Well, I tried that and they told me to contact OTSH. OTSH are saying that the domain is probably on "hold", which I would believe were it not for the fact the domain is showing as its extended for another year and the NameServers have changed.
Below is the conversation I've had with (as near as I can tell, the only person involved in this company):
Quote:
Daniel Grant
Posted On: 20 May 2008 02:18 PM
Hello,
I used to have a domain registered with noctx5 (xxx-x***********), which was registered through onthespothosting.net.
The domain has recently expired, however, I notice that the NameServers have been changed to point to a parking page and as such, I assume it has been renewed by someone.
Please note the WHOIS information for the domain, taken from the eNom WHOIS service, which shows that it was renewed just after it expired from myself:
updated-date: 2008-05-17 20:27:30.000
created-date: 2007-05-16 19:54:03.000
registration-expiration-date: 2009-05-16 19:54:03.000
However, the WHOIS information for the domain still points to me (Daniel Grant).
Since the registrar email (admin@noctx5.net) is the same now as it was when I did own the domain, I assume that you are registrar, or have contact with the registrar. Can I ask that you please change the WHOIS information on the domain to reflect the new owner, and not myself since I am no longer affiliated with the domain in any way.
Look forward to your reply,
Regards,
Daniel Grant.
Quote:
Jonathan Case
Posted On: 20 May 2008 02:19 PM
what do you want the whois info to be
Quote:
Daniel Grant
Posted On: 20 May 2008 02:34 PM
Change it to whoever renewed the domain, I see it's been extended by a year and it wasn't extended by me, the NameServers now also point to a parking page and again, that wasn't done by me.
The control panel login you provided me with also doesn't work anymore, so I can only assume it has been extended by someone else.
Cheers,
Daniel.
Quote:
Jonathan Case
Posted On: 20 May 2008 02:45 PM
it was re-registered by us. so youre saying you want me to change the info to only us and not have you associated with it?
Quote:
Daniel Grant
Posted On: 20 May 2008 02:47 PM
Yes, please do that.
Thanks,
Daniel.
Quote:
Daniel Grant
Posted On: 21 May 2008 07:35 AM
How much longer before this is done?
Daniel.
Quote:
Jonathan Case
Posted On: 21 May 2008 10:19 AM
are you honestly kidding me? this is not an urgent issue it will get done by the weekend
Quote:
Jonathan Case
Posted On: 21 May 2008 11:03 AM
someone else must have registered this domain because it does not show up in our resellers control panel with enom.
most likely its in the "hold" state by enom which is typical now they will hold onto it with the same info for about a month prior to freeing the domain. we did not re-register it as you requested:
Creation date: 16 May 2007 19:54:03
Expiration date: 16 May 2008 19:54:03
please contact enom if you have any further issues as theres nothing we can do further.
Quote:
Daniel Grant
Posted On: 21 May 2008 11:31 AM
Well when I try and contact eNom, I get told to use the following the information:
Reseller Information Retrieval Tool
xxxx-x***********
Organization: noctx5
Address: xxxxxxxxxxxxxxxx
xxxxxxxxxxx xxxxxx, xxxxxxx
Phone: +xx.xxxxxxxxxxxx
Fax: +x.xxxxxxxxxxxxxxx
Email:
admin@noctx5.net
That's you, isn't it? Also, the eNom WHOIS shows:
nameserver:
DNS1.NAME-SERVICES.COM
DNS4.NAME-SERVICES.COM
DNS3.NAME-SERVICES.COM
DNS5.NAME-SERVICES.COM
DNS2.NAME-SERVICES.COM
updated-date: 2008-05-17 20:27:30.000
created-date: 2007-05-16 19:54:03.000
registration-expiration-date: 2009-05-16 19:54:03.000
status:
registrar-lock
domain: xxxx-x***********
As you can see, the expiration date has been extended by a year, and you recently just admitted to having extended it yourself by a year...
Cheers,
Daniel.
Quote:
Jonathan Case
Posted On: 21 May 2008 11:34 AM
great and as i stated its not in our reseller control panel so what do you suggest we do?
Quote:
Daniel Grant
Posted On: 21 May 2008 11:37 AM
How should I know? Since your listed as the reseller for the domain, then why don't you contact eNom, since all I will get told to do is contact you again...
Quote:
Jonathan Case
Posted On: 21 May 2008 11:43 AM
awesome!
why is this such a big issue? I really would like to know.
Quote:
Daniel Grant
Posted On: 21 May 2008 11:47 AM
It's an issue because I don't like my personal information (name, address, phone number, email address) being listed on a domain which I have absolutely no affiliation with or control over...
Now I don't know how others feel about having their name, home address, phone number and email address available on a WHOIS regarding a domain that they have no affiliation with or control over, but I certainly don't like it.
Moreover, I find OTSH's attitude towards the whole thing absolutely disgusting, seeing as they at first admitted they re-registered the domain and now they are saying they didn't...
Any idea's on who I can contact about this? I have tried eNom, and they just refer me back to OTSH...
Cheers,
Daniel.