Hey, I dont know if anyone else has had this problem before but, I ordered my first dedicated server from rack shack. Being the n00b I am to the web hosting world I automaticaly figured it came with a control panel. Also I spoke to an icq op and they also confirmed this a few months ago when I was in the market for a server. When I got the confirmation e-mail I realized that It did not say anything about a control panel or something. Being that you have to call and confirm the server I did just that and inquired about this to the operator. The operator said that a control panel such as ensim or plesk was not installed on the server. When I found this out I was upset, it was 8 p.m. est. (approx.) and I asked if I could exchange it. Being that I still wanted the server. The operator said that I would have to call back the next day when customer service was in. I did just that The next morning I called and was told that It would be 100$ to exchange the server, I did not feel this was fair for me to pay 100$ for a server that costed me 100$ a month to rent. So I asked for a refund. I was told that I could not get one. So I asked if plesk or ensim could be installed on the server for a fee. The customer service rep transfered me to technical suppport, where I spoke to an extremely nice rep. The only bad part of this was that he suggested that I get an illegal version of ensim and pay someone to insall it. I was suprised to hear this coming out of the mouth of an employ. But besides the point the real reason for this post is that I would like to request a change in the refund policy. I had the server for less then 24 hours and I reported the problem within 30 min. I would not have a problem if i had to pay a more reasonable fee for a restock or exchange, but 100$ is rediculous for a server that costs 99$ a month. If a change in the policy or something of the sort would be created I think that rack shacks customers would all agree it would be a good thing. Unfortunately I was forced to go with another company =\ I still want my rack shack server but I dont think that will ever happen.