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Jatol.com totally down [MERGED]
I have several websites hosted by Jatol.com. I've been with them for several years with no major problems.
Today all of my websites are down, and even the Jatol.com site seems to be down. I tried calling and got an "out of service" message. I found another number in various places and tried that, and the message machine sounds like an old lady. I left a message. I can't find any announcements or news regarding Jatol going out of business or anybody else reporting outages. And I have run across a few other sites that say they are hosted by Jatol that come up fine for me. Does anybody have any information re: Jatol being down or gone? I'm hoping this is just a couple of servers down, but it's really freaking me out that I can't get a hold of them either. Any info would be appreciated. Thanks! |
Jatol.com totally down?!!! [MERGED]
I'm a current customer of Jatol. Is it just me, or is their entire system completely down? No help, no main jatol.com page -- all dead. All of my sites are down, including cpanel access. Anyone have a phone number to call these guys? Getting no response from any emails sent to support.
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Yep, down over here too...
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I'm not able to find any information either. Their main site seems down, searching in google only yields subpages which are also down. Does anyone have any other information on this?
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I'm having the same problem. This is the first thing I've seen from anybody else. I searched for news to see if they had gone out of business or something, but can't find anything. I did, however, find several sites that claim to be hosted by Jatol that came right up.
So, I'm hoping against hope that it's just a couple of servers majorly down, including the one that hosts their own site. If not, I am so screwed. |
I had a look at some of the sites that claim to be hosted by jatol and that seems to be true... Those sites are really resolving to servers that have jatol in the hostname and they are using their nameservers.
This appears to be a partial outage. I.e. they may have servers in different datacenters and servers in one datacenters can not be reached for whatever reason. It could just be one of their servers breaking down or the datacenter may have suspended access to the server for an AUP violation etc. etc. That are just assumptions though. |
Thanks. I'm keeping my fingers crossed that it's just an outage and not armageddon.
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Down for me as well. How long have they been down for?
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My site at Jatol on Aethelwulf is running now, after a few hours down. However, neither jatol.com nor its forum are online.
The sky is falling???? Sheesh, I hope not.:eek: |
Well, their site was down last night, but mine wasn't. All of them have been down since I got to work at 8:00 am this morning (it's 3:44 pm here now).
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Sure would be nice if they'd find a way to drop us a note to let us know they are working on it and hadn't just left the country or something. Surely there must be a way!
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Jatol's always been this way lol.. If I can find my friend (Who knows the people in Scottsbluff nebraska that run the joint) I'll tell him to give them a ring and see whats up :)
Cheers Tyler - Your friendly Ex-Jatol customer..(They still haven't refunded my money yet..) |
This would be better at the Network Outages forum. Moved.
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I thought it might be helpful to some others to provide a little background on my experience with this particular situation.
I host about 7 sites on Jatol.com, on their "vespasian" server. Just prior to the downtime, I reported to Jatol.com that several of our sites, which are a mixture of Drupal-based and static web sites, had had pages modified with hacker-style code and spam HTML. The sites are mainly the static HTML ones, with no scripts in their directories. Some of the site files that were modified were in places that no casual web user would have known they even existed (deeply buried template files in Drupal, for example). What's more, the only connection between these sites is they run on the same server -- i.e., same IP address because Jatol uses the domain name to determine which site to serve up. Their domains are entirely different, their content is entirely different, and there are no links between them. I am a reseller for Jatol so even the user accounts are different, and filesystem permissions different for each account. This led me to believe that these hacks were occuring on the filesystem via root access rather than simple web site hacking through script vulnerabilities. One site was completely static pages, so that rules out script hacking. I reported these problems, and Jatol tech support asked me for which user accounts needed to be restored and blamed us for probably putting insecure scripts in the webs. About 3 hours later (evening before last), the Jatol site went down. The next morning (yesterday), our sites all went down at once. Sounds to me like Jatol wasn't paying attention and got royally hacked. What's infurating is the lack of comms about all this. |
Jatol is still down. Dead. Kaput.
I have moved my schtuff to knownhost. I can forgive Jatol for having server failures. However, Jatol folks know that many of their clients hang out here at WHT -- they should have at least given us some sort of status report. It's sad to see yet another used-to-be-great host go down the tube (evidently). |
Stapler, any luck finding your friend that can get in touch with Jatol?
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Just called their corporate registered agent... J.H. Calvert (270) 295-4829
No one was available but at least I was able to leave a message.. If I get a call back with any information about Jatol whether they are having server problems or have gone out of business I'll make sure to post them on this forum. |
Down here too on vesp2. I have a friend using jatol (don't know which server) whose site is still up.
My site & jatol.com have been down since at least 11am EDT, 8/31. I can't believe it's been this long with no resolution and no update. Jatol's been plenty flaky in the past, but this is the worst I've experienced. I've been willing to overlook the brief outages for the otherwise excellent service, but this may make me reconsider. |
Another day has passed...
Anybody have any news on this? I have sites on 3 of jatols servers. Two servers are up and running, but the third has been down for 2 days (vespasian2). I have tried everything to contact jatol, including trying to contact fastservers, where their servers are located, but (not unexpectedly) they could not tell me anything. Anybody out there have better luck? Im getting really worried. |
I've had no luck, but I won't give up :)
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Well, my sites are all down (vespasian2), client sites on Bridget (I think) are up.
OK |
This is unreal
I can't BELIEVE that jatol has been down this long, with no attempt to contact its customers with some kind of a status update. I am losing money by the minute that my Web sites are down, and during a holiday weekend even.
I have been more and more disappointed with Jatol's service, which has been on a steady decline over the past year or so, but this is unbelievable. I'm so frustrated that I could scream!!! |
Hello all... new member, signed up because I went looking for answers around the net after my Jatol site went down, and I've received zero communication from the company regarding it.
Basically, my site's been out since sometime late Thursday/early Friday. I've sent repeated e-mails to Jatol and have heard nothing. This comes two weeks after my site was locked up (with no notification) for failure to pay a bill. The problem? I *had* paid my bill. It took Jatol several hours to return my communication on that problem, and then another two hours to turn the site access back on. And now, I can't get a response from anyone as to why the site's down. Anyway, I signed up for a new hosting service yesterday. I'll move my domain over from Jatol when (and if) they emerge from the virtual abyss. Nice customer service, guys... |
Yeah, it's really a shame. I've been with them for a long time, and they used to really be awesome, but I have also noticed a decline in service in the last year or so, and more outages, too.
Guess this is an object lesson in why we should all back up our sites very, very often. |
It must be a server outage of some sort...
maybe a bad network? |
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If this was a 20-minute outage, I could understand not getting an e-mail. But 3-4 days? Nope... |
I am on a dedicated hosted with Jatol. It is up however like everyone has said their main site is down, I have tried contacting Faldran with no luck via email.
I have been a steady client for 2-3 years now with great service up until now. I'm really hesitant to move my stuff to a new host to avoid my site going down but if this continues, and their is a lack of communication, I might be forced too. |
Hi,
I even tried those various ICQ and IM accounts, no one responds. 3 days is really a tad steep, and I'm with Jatol now for more than 4 years too. Always highly satisfied, but now it's begun to be on a downhill route. Greetings OK |
I too have been with jatol for over 4 years, and currently have sites on 3 of thier servers.
This lack of communication is very unprofessional. It seems a shame they would build up such a good business, and then let this happen. I would be much more understanding if they would communicate something, so I at least have something to tell my (understandably) irate customers! A search of the Kentucky Business Services website (where they are incorporated) found very little (I tried to post the link, but it wouldnt let me) Their most recent annual report lists a Timothy Tooley as the president, and gives a physical address in Tenessee, but no phone number. I also found the following contact information, but have been unable to get ahold of anybody. Address: Billing: Jatol Internet Services c/o J.H. Calvert Accounting PO Box 425 Lewisport, KY 42351 USA Physical: Jatol Internet Services c/o J.H. Calvert Accounting 8153 U.S. 60 W. Lewisport, KY 42351 USA Anybody else have better luck? |
Ex-Jatol Customer
Hi Everyone,
I'm new also to this site. I signed up to give my comments on Jatol. 1. All 9 of my sites hosted on Jatol went down Friday morning EST. 2. I also lost access to my major company email accounts. 3. I'm still out and like all of you cannot access my sites, my email nor the main Jatol site. 4. I tried calling them at the company phone number (given to me by their nameserver registrar company OnlineNic.com) and got a personal answering machine. Obviously this is a one person unreliable operation. 5. Our sites went out on the last day of the month...this looks to me like he skipped town! 6. By the end of the day Friday I registered with a new host. 7. I'm attempting to now re-point my nameservers to the new host but OnlineNic.com is stalling me...they may know something we don't. 8. The fact Jatol didn't contact any of their customers either before the shutdown or after probably borders on criminal. If they knowingly shutdown without giving warning this is certainly open for civil suit if not criminal action. 9. Fortunately I was on monthly payments and on Friday stopped automatic payments with their CC procesor. 10. Whether or not Jatol planned this shutdown (which after 3 days I'm guessing is permanent) they have caused a total disruption of our corporate email. We will never use them again if they resurface. What they have done and not done is unconscionable. I wish all the rest of you all the best in finding a suitable host to replace Jatol. Kind regards, Rob Lunan |
I would be really suprised if this was intentional, although I do agree that the lack of communication is unforgivable.
Not all of their servers are down. At least 2 of their shared servers are still operating, along with some of their dedicated servers. My guess is that they got hacked, and are either unaware (scary, but possible, since their main site is down, so all jatol.com email is down, and it is a holiday weekend) or trying to fix it. We had the same experience as another poster, who mentioned that many of their sites had been hacked, and spam placed on some pages, a day or 2 before the server went down. The fact that this happened on many sites on the same server does suggest that they may have been rooted. At this point, all I would like, would be access to backups, or a little bit of time in whm/cpanel to recover some stuff. I would also be interested in your progress with online nic. We have about 50 or so domains registered with them through Jatol, and now I worry about getting access to them to move them to a different registrar. What a weekend! |
Very bad news
I emailed Logan from Jatol, and go this reply. Sorry to say we've been had, folks. I have lost everything... I have been crying all evening.
Crissy, I am sorry, but I am no longer working with Jatol Internet Services. I was forced to resign when the owner was gone ill for too long. As far as I know the company is dead and all the servers are slowing being shutdown, but beyond that I can not say. I have no reason to believe that this is not the truth. I believe Tim Tooley from Jatol (Faldran) has taken the host offline for good. I hope not, but it sure looks that way. I am in the process of moving my domain... |
Bingo!
Thanks Crissy!
This confims the suspicion. It was just too much of a coincindence to have everything fail at the end of the month. The other servers must be coming due on another date. Make your backups folks! Logan was doing all my tech support, if he is gone then it's done! Good luck to all the rest of you. Onlinenic.com will have their hands full with re-pointing requests. Best of luck to all. This is a great site. |
Wow!
I guess I was wrong. The fact that they did this with no warning is criminal! Just a few minutes in cpanel, and I could have grabbed everything I needed. Any chance the company that had their servers could put them back online long enough for people to grab backups? I called fastservers yesterday, and they wouldnt talk to me, but perhaps if enough people called... This is going to be very damaging to my business, and the business of my customers, and just a little warning would have aleviated all these problems! Anybody else call fastservers? |
Crissy is correct. I have resigned from Jatol for personal reasons and to the best of my knowledge the main jatol.com server is offline, but this I do not even know for sure. I have noticed that several other Jatol servers seem to be offline, but now not being with them I can not say anything much for sure except for what we all can see and obviously have seen (from the looks of this thread).
Sorry to put the topper on this thread, but beyond this I can not say much. I just felt that I should say what little I could. Since my resignation I have been contract for work by a larger and much older company in this industry. You may all run into me in the future or maybe not, only time will tell! I wish the best of luck to everyone and hope that Tim Tooley (Faldran) will be able to assist you in the end! Logan Rogers-Follis |
i am another of the deleted clients. I had several sites/domains hosted with jatol and this brings me to my knees. I admit i am to blame for not making regular backups, but i really never expected anythign like this to happen. Faldran and Logan were always great with all my requests and support.
One other problem will be the hosting fee, what will happen with that? I had my hosting paid until next year, what now? Any more of you in the same situation? Really a shame. Some warning to us poor bastards would have been invaluable so we could backup everything and be less hit somehow. Shame. |
OnlineNic.com not helpful yet
I just had to send another email to onlinenic.com to request a repoint on my nameservers. And their response was to copy my request to a Jatol email address. However as we have all known for 3 days none of the Jatol email addresses work anymore. They don't seem to believe me so maybe if the rest of you start contacting them for requests then they will start to see the light. In the meantime my corporate email is not working and onlinenic.com is aiding and abetting in the outage. If any of you need to contact onlinenic.com to have your domain repointed to a new nameserver their email address is:
cs-us@onlinenic.com |
Hi everyone,
Yes, contact ONline NIC about this. The more of us they hear from, the more likely they are to get on this. |
Onlinenic.com Pathetic Chat Session
Welcome to onlinenic Cecilia will be right with you
Cecilia Hi Cecilia May i help u? Rob Hi you just sent my email to Jatol? Rob Jatol is closed Rob Please see this link: I GAVE THE ADDRESS FOR THIS BOARD Rob They shutdown without warning Rob So please repoint my domain to the nameservers listed in my email Rob It is important as I said in my email...our corporate email depends on it. Cecilia We have sent to you the mail Cecilia Please kindly wait with more patience, if there is still no response from their side within next 24 hours, then we will help you do the needed changes Rob I'm sorry we cannot wait any longer. We have been without email for 3 days. We are a business and we own the lunan.org domain. We have a right to ask you to immediately repoint the domain to the new nameservers listed in our email to you. If it is not done we will be in a position to lose money and then be forced to invoice onlinenic.com for the loss. Cecilia Not only you who wants to change the DNS for their domains, please wait within 24 hours, hope you could understand. We are only the registrar, not your directly domain provider Rob Do you have a supervisor I can chat with? If so please put him or her on. Cecilia No Cecilia Please wait with more patience, and we have send them mail to you! Rob Who is the domain provider please? Cecilia jotal.com Rob Jatol is out of business Cecilia Please wait with more patience. If there is still no response from their side within next 24 hours, you could contact us again, and then we will help you with the changes directly here. Thanks for your kind patience! Cecilia Thanks for your cooperation! Bye THEN SHE HUNG UP! |
I found this site today because I am a current Jatol client who was trying to figure out what the he!! was going on with my sites. Thankfully the bulk of them are still up and I was still able to access my control panel to get my files downloaded. I did loose one of the sites though - server is gone.
Jatol.com has hosted my 9 sites for nearly 4 years with no problems. I had noticed in the past few months that things were sliding down hill. It seemed I was always getting locked out of my email account and getting blocked by the server. It's a shame really - they were good in the beginning. Any recommendations on where to head with my sites now? LOL And Lunan - everyone has a supervisor. I'm in customer service and Cecilia was flat out lying to you. And she can't spell or speak English very well either. Sad, sad, sad....and bad, bad Jatol for simply up and going away! |
We had basically the same line from Online nic. Wait 24 hours. Sheesh!
It is irresponsible, and exceedingly negligent that Jatol did this without warning. I am sure there would have been any number of people willing to take over the business, or at least some of the servers. I for one would have been more than happy to help. |
Bye Jatol...
I just canceled my worldpay account for auto pays to jatol.
Fortunately I saved all my pages on my hard drive. My site is still up and my e-mail is still being re-directed, but, for how long? I believe I'm on dakota server. anyone have any suggestions on a good host for a small site my pages total under 10mb. This was the only site with any jatol info.... thanks guys.......... |
I've decided to go with godaddy.com - at least I know they are stable!
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Is that really Logan?
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I'm out 13 or 14 sites although my main business site currently works. I really would love to know what happened and what our options are in this situation. I have client sites where I need image files and MySQL dumps yesterday. I also finally started to run banner ads for a new business Friday morning just in time to have this caca happen. If this is true, and we can't get our data in a timely fashion, I do hope someone sues the pants off those responsible. Tim |
for Logan
Hi Logan,
Is there any chance that you could go in just for a couple of days to get it going for us so we can all get a backup? I for one would be happy to chip in a good chunk of money to you personally if you would be willing to do that, and I'm sure that others would also be willing to donate to your time and effort. You could really clean up for two days work....just to get the servers going long enough for us to make backups. We're desperate. Or maybe Fal would sell to you for a song and a dance so he doesn't get sued for leaving us in the lurch. What do you think? Lisa |
Hi,
I am pretty angry, to say the least. My thanks to Logan for letting us know and for forgetting to strike my former reseller account from the first server I was on. It's 8 weeks old data, but at least I can rescue some of it, google has parts of the most important blog saved and all I can do is pray that I can re-install those SQL-dumps I'm just making... Does anyone have the base URL/IP for Aethelwulf? Is it working still? Greetings OK |
Could anyone be so kind as to walk me through the steps needed to transfer the domains I had through jatol to say GoDaddy?
I'd really appreciate it. Thank you, Kyle |
Transfering domains is fairly straightforward, but may be difficult with jatol out of the picture.
Go to godaddy.com, and in the domain menu (left side) choose transfer in bulk. Enter one domain per line in the box, and then follow the instructions to checkout. You will receive an email from godaddy with some security codes. Follow the instructions in the email. The unfortunate part, is that you will need to enter an auth code for each domain, from the current registrar. Normally you would get this code from Jatol. You may have to contact Online nic directly to get them. Enter these auth codes on godaddy. Thats it. Good luck! Tom |
domain host for former Jatol accounts
Does anyone want to set up a service to take over the Jatol accounts? This would save having to transfer them to a new domain service. Just a thought...
Right now I'm just asking onlinenic to repoint the nameservers. I'm not doing an actual transfer, but at some point I have to face that too because as far as I know onlinenic is only a wholesale service. Does anyone have any light to shed on this? |
I too am a Jatol customer who has lost all his data. I has a reseller account with Jatol, and over a dozen sites of mine are now gone. Please, if anyone from Jatol is reading this thread, please just put the servers back on just for long enough to get our data.
I was moved from vitellius to vespasian very recently after having a few problems, and I asked then if I needed to take backups. I was told that I did not need to. If this was in the pipeline, why not at least give me a clue then? I have tried ringing the Mayor of Lewisport to see if he can help me, but of course the time difference here in the uK means that the city hall is not yet open. |
Who was Jatol leasing server space from?
Does anyone know who Jatol was leasing server space from? They might be able to help many of you. I have all mine backed up but many of the rest of you have lost valuable data.
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To the person claiming to be Logan, is there any way you could let us know the name of the firm that Jatol bought their servers from? If they are rented, then maybe the firm renting them out could be of help to us.
If they're owned by Jatol, then I bet the physical machines are gone. |
http://whois.domaintools.com/jatol.com shows an Everyones Internet IP, which has merged with www.ThePlanet.com. Jatol was probably hosting (some of) their customer's sites there too.
Try a similar search on your own domain(s) though, and see what you can find. Good luck! |
I am very sorry, but there is nothing I can do with the Jatol company at all anymore. Since I have resigned I have no legal right to access any Jatol accounts or servers and doing so would constitute hacking. I wish I could have helped everyone more, but I resigned when I had to and that has left me with nothing more than words for everyone.
As to questions of what datacenter or company Jatol went through that information can be found out by anyone that knows a Jatol server name or account hosted on a Jatol server and knows what web site to search it up on. Below is something anyone can use to lookup things like this: A quick A Record lookup of a server name or domain name: http://private.dnsstuff.com/tools/lo...ack.com&type=A Resolves to: 147.202.45.67 Then you run an IPWHOIS Lookup: http://private.dnsstuff.com/tools/wh...=147.202.45.67 Answer: FastServers, Inc. FASTSERVERS-MIDWEST-DC All of that done with the use of a Free account on DNSStuff.com. Also if you want to confirm if your server was hosted within the same datacenter just do the same thing I did. NOTE: Jatol.com site will resolve to a different IPWHOIS Lookup, though. |
Well, quite honestly i already passed by all the stages of a very unsatisfied client. First cautious on what was going on, then worried, then p*ssed, panicked, angry, and now resigned to my fate (well, still angry, but have to deal with it).
What is left for me is to point my domains some place else and put up with some very irate clients. So the next question is, where to host? Logan, although jatol went down, and you being in the business, can you at least point us (or me, in case no one else cares), to a stable server? With a nice price plan would be nice too... Just some opinions on what is out there, hosting companies wise, since i have been off the loop because i was very pleased with jatol (and look where that took me). opinions are very welcome from everyone. I need a spacious, fast, nicely priced reseller server/account. I know, probably want the impossible. Thanks. |
I've set up a "miniserver" with memset.com now, I would recommend them, and their prices aren't MUCH more expensive than Jatol's were. I just hope that someone is able to arrange for backups to be made available, even it they cost money to get. People's data isn't to be messed with, and this is a tragic end to a good relationship.
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Hi pehching,
absolutely in the same boat with you. :mad: And my largest hosted domains is unreachable too and will have to be rebuilt from scratch. Pretty awful. Thank God I at least always do my own domain DNS, for myself and clients, so switching won't be the hassle it is for others here. Yes, I'd too would appreciate some help towards some more reliable hosting company. I am currently looking at Knownhost eVerity Cartikahosting jodohost Greetings OK |
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