I know this is not funny at all... I should cry, not to laugh from the situation I faced with OnlineNIC today.
Yesterday, their site was too too slow, but I needed to register 2 new name servers (nx1, nx2.somedomain.com), after refreshing the page many times, and submitting the form many times, I got a success message, so I though the Name Servers was registered and signed out.
Today, I found that they were not, the registry didn't receive them, so I contacted the support, and I was SHOCKED from their level :eek:
first, I told him that I registered the name server which was:
nx1.somedomain.com
nx2.somedomain.com
and they are not working....
The answer I got was:
yes, this won't work, because it should be ns1 and not nx1 :confused:
OnlineNic's technical support doesn't know that I can register any name server I want.. not just the ns1 and ns2.. can you imagine this!:mad:
after I convinced him that I can do so and register nx*.*.com, he said plz contact your domain name company, and he gave me MY NAME, MY EMAIL and MY PHONE, although I opened the chat session from inside my control panel, and my name and email is shown to him.... was he thinking that I should call me self:confused:
then he told me to wait up to 72 hours since I have to wait for the registry to update, and then... I signed out from th chat session... and I am now thinking what should I do in order to have my problem solved.