All I have to say is...terrible.
I asked for a refund about a couple weeks into my plan and cancelled my services with them. Instead, they send me a bill for $19.95 and request money or my account be suspended. Of course I never paid and all the tickets I've submitted about the cancellation and refund were never answered and can't be found. I think it may have been a month since I've heard anything from them. They said October 11th, it's the 23rd.
So ExovianBen, refund my money like now?
I'll call the authorities as well.
Blablabla, you know the deal.