Quote:
Originally posted by brenden
I started a game server company a while back and we have grown faster than I anticipated.
Now, I have reached a point where my employees can't handle the amount of servers we are running. I only have 3 employees including me.
I am having a problem with communication inside the company, its difficult for us to stay organized and remember specifics about each customers.
We have a ticket system and that works fine, but we need a way to communicate inside the company other than live chat/forum.
Does anybody know of a program that would organize a database of contacts with detailed information on each one?
I need something.
You should educate your employee to cope up with time management system. You can observe that during normally 8 hours of service, the employee does not consume total 8 hours in working only, for managing and responding the ticket system or so on for any assigned work.