How do you make your customers stay ?
Someone said the value of an internet company is as high as the costs of their clients to switch to another company. That might be true and I've seen some companies that charge a fee to give domains free etc. This is not really fair towards other hosting companies.
One thing I realize is that almost every hosting client is unhappy about their hosting since they believe if they spend a whole Dollar they buy somebody's soul who is there for them and only for them 24/7. Even if you are there for them and only for them they will not be happy because something tells them if they spend a whole Dollar their quality of life should increase dramatically and even if you cut your arms off for your clients they will not feel their life is getting better which will make them unhappy.
The good thing about that is that it is easy to get customers but easy to lose them as well unless you charge fees for giving their domain free.
What are you doing to increase the costs of your customers to leave you ?