PhotonVPS - Don't Buy This Service [split]
I have order VPS (Windows SSD Cloud - SSD Windows 3) on 2 November 2013 and the service ready 1 hours (i think is fasts service), of course i am so happy.
But after i connect via Remote Desktop Protocol (RDP), VPS can't connect. I try use VNC via Virtual Machine Console and see not internet access indicator on the button.
I create a ticket on 11/02/2013 04:21 to support department with high Priority and i also include screenshot.
On 11/02/2013 04:29 i got the respond:
Hello,
Thank you for contacting support.
We are checking the issue and will get back to you soon.
If you have any more doubts then please let us know.
Thank you
Staff Name
Level1 Engineer.
On 11/02/2013 05:19 i got the respond:
Hello,
Sorry for the inconvenience cause to you,
Due to ip conflict, you have faced RDP issue. we are going to change different IP instead of this 23.238.186.47, once done we will get back to you shortly, Please stand by.
Staff Name
Level2 Engineer.
On 11/02/2013 08:43 I respond:
Halo,
Please update us information. i need our VPS online ASAP. Thanks
On 11/02/2013 14:09 i got the respond:
Hello,
File system of your vps is corrupted so we need to rebuild vps.
Reinstall = you will loose all data, so please provide us the following information , hence we proceed further to sort out the issue:
=================
1)vps ip
2)Hostname of vps:
3)Plan of vps:
4)OS of vps:
5)Root username & password :
6)Should we proceed for reinstallation(yes/no):
================================
Awaiting for your reply.
Thank you,
-------------
Staff Name
Level 1 Engineer.
On 11/02/2013 08:43 I respond:
Hello,
Base on your request below the information
1)vps ip : xxx.xxx.xxx.xxx
2)Hostname of vps: vps.******.net
3)Plan of vps: Windows SSD Cloud - SSD Windows 3
4)OS of vps: Windows 2008 Datacentre Edition R2 x64
5)Root username & password : ********* / *********
6)Should we proceed for reinstallation(yes/no): YES
Please reinstall ASAP, Thanks
On 11/02/2013 17:54 i got the respond:
Hi Fadli,
Thank you for writing back.
We really appreciate your patience throughout the progression of this ticket. Your SSD VPS has been re-built. However, the IP doesn't ping.
This has already been escalated to our Senior Admin and he has opened a ticket with Onapp for the same.
Please standby for further updates.
Thank You,
-------------
Staff Name
Level 1 Engineer
On 11/03/2013 01:36 I respond:
Hi,
Any update? if not please canceled my order and refund all money (30 Day Money back Guarantee) i will order to another provider.
Thanks
Fadli
On 11/02/2013 17:54 i got the respond:
Hello,
Because it is very important for us to maintain good customer services, I am going to escalate this problem to my senior department. If you like to add extra notes to this support ticket, or report other problems for my senior techs to address please let us know. Otherwise please hold while the next available senior engineer takes over this support ticket.
Thank you.
Regards,
Staff Name
Level1 Engineer.
On 11/03/2013 16:39 I respond:
Halo,
I don't care about it, please CANCEL MY SERVICE AND REFUND ALL MY MONEY. your service is not good. Please don't waste my time.
And now i have canceled the service and hope photonvps.com refund all my money base on 30 Day Moneyback Guarantee. For new buyer please read review before you buy.
FYI: PhotonVPS refunds all my money.
Thanks