Originally Posted by
Jedito
I can't say enough how miserably we failed here. We are working on this, and I'll post the full history after that we finish with the solution, this caught me on my first vacations in over 11 years, with my notebook stolen at the airport, working with a cell phone modem, and a lot of more troubles. I know that many of our customers are pissed off and we deserve every single critic that we got here, indeed, we were unable to handle a crisis like this as we wanted. I wont post excuses, nor blame to others about what happened since is our (or to be fair, MY) responsibility to choose the companies with we are working and who failed to me in this case.
Just want to say that I'm truly sorry and that we have all our techs working since the day one on this, unfortunately our access to fix the kind of problems that raised here very limited and we depend of others who showed a total lack of respect to our business, customers and to me in particular.