I have a website I want to move to a new host. The new host will make the move for me. However, they need the actual address (with the IP) of where the account is located. Doesn't sound too hard, except I've discovered an odd glitch.
In cPanel it tell me that my URL is http://IP.HERE/~username/ but when I click on it I get a "404 not found" error. I double checked the IP address in WHM, it says the same thing cPanel tells me. I know the username is correct. The site is up and using the direct domain takes you directly to the site. It's there, but it's not where cPanel tells me it is.
I've emailed support and have yet to get a reply. It's been about 14 hours, and they usually respond quickly, so I don't have a lot of hope for help from them right now.
Can anyone tell me if there is any way to figure out where this account "physically" resides? Maybe a website with tools that can look things up? I went to samspade.org but it couldn't give me what I was looking for.