Ezzi.net tech support hassle
I rely on WHM for their guidance in choosing a host. I don't think I am alone. In the spirit of giving back, I just wanted to share a somewhat unpleasant tech support experience I had over at ezzi.net.
My server was down. So I opened a live chat and gave them my IP.
They told me they couldn't help me, I needed to open a ticket.
So I click in and open a ticket. I post it to the Chat window, and say OK, here is the ticket.
Then I get told, well, we can't do anything for you unless you end the chat. At this point I call them and ask what is going on. They tell me that if I don't stop bothering them then they won't do anything. They also remind me that tickets are handled on a first come first served basis. There is no facility for expediting or having urgent tickets. So I should be grateful there weren't too many other people with complex issues in front of me.
The good news is that the server came back after a half hour, but the bad news is that they closed the ticket by saying the server was off, and blamed ME for shutting it down. OK guys, whatever.
Even if they really think that was the case, there was no instructions or suggestions on how to determine if my box might have been hacked. (You'd think they would want to know about things like that happening in their datacenter. Guess not.)
The best thing I can say about them is that they work most of the time. If there is a problem though, don't expect friendly or personalized support. Expect people to remain as as anonymous, evasive, surly and blame shifting as possible.
I am not going to bother ripping out what I have over there at this point, but any new business will be hosted elsewhere. Ah well, hosts do go to seed sometimes.
And if anyone reading this is from Ezzi, go find out what the heck is wrong with your company!