Asking for help: a JUSTHOST employee canceled my account before my term was due
Hi,
My problem is common perhaps, and a backup could have solved my issue,
but this tale i have to tell for the records of those who would assume that paying for a host does guarantee you against their mistakes...
Short story:
I decided to transfer my site from JUSTHOST to a new host.
a week before my subscription was due, i sent a ticket asking for help in the transfer, and IF THE REMAINING DAYS WERE ENOUGH.4 days went by with no answer, apparently i used the old justhost ticketing system (which surprisingly is still there but not in use!).and what do you know, on the 4th day, i receive an email stating that my account has been fully canceled!
I ASKED NOT TO RENEW, BUT I DIDN'T ASK THEM TO CANCEL!
i contacted them on the new ticketing system, they are trying to undo the canceling but are not willing to retreive my files since i was excluded from their daily backups.
But the question is, can't i ask them to retreive my site from their regular server's backups?
as for the long story,I feel too low to tell it now. But i will tell it upon request or when i have got my feet and site back up and running
Regards
PLease backup your site now....
Stephanie