My experience with Platinum Server Managment
I read here some reviews of Platinum Server Management and decided to sign up with them.
This has been my experience with PSM so far :
I signed up with PSM 8 days ago on 02/28/2012. Didn't receive any email from them to confirm the order. Only from paypal. I Waited an entire day and my account was not activated. After 28 hours i contacted them to know what's up and after another 3 hours they activated my account. I submitted 3 tickets with them and they fixed everything I asked them to. Than (less than 24 hours from account activation i decided to switch my server from VPS to dedicated and asked them if it's fine with them. I received the following answer from them :
"Yes the IP can be changed on your account to the new server when you have the new IP.
Thank you,
Michelle
Billing/Sales Representative "
Another week passed and yesterday 03/06/2012 I contacted them and asked to change the IP address. I got this in response :
"We'll go ahead and change the ip for you today"
5 hours passed and nothing happened so I contacted them again and asked if they can speed up the process. This was their response :
"This is in the supervisor's queue awaiting approval, it will be done once this has been approved. There is no need to open another ticket for the same request. We will update you once this is done"
So I didn't open another ticket. 20 more hours passed and nobody contacted me and nothing happened.
I will update when (or if) something happens