Burstnet Deleted my VPS servers and now no support
Hi last week burstnet deleted two of my clients VPS servers then gave new ones with different ip addresses and said it was an error on their system. One of them that was given to us was some dutch guy's website who worked for McDonalds??
They lost all our data and we lost our clients. We do still have a few vps servers with them however we upgraded one on Friday and it has still not been upgraded and we are yet to lose another client.
If you are going to run a UK operation then you need to run a GMT helpdesk. We find our tickets are answered late in the day from what we can presume are US agents? and do they close at weekends?
Looks like they have disabled The API as a new VPS setup took days also like this upgrade. We do not allow our API to terminate accounts !
I am appalled with this service. We are only a small hosting company however we run a true 24 7 365 helpdesk and I would of thought burstnet.eu would also.