April 26, 2007 -- (WEB HOST INDUSTRY REVIEW) -- Web hosting provider VeriCenter (vericenter.com) announced on Wednesday it has made significant enhancements to its customer service delivery process, known as CUSTOMERFIRST.

The changes include new methods for service design, assurance and delivery, increased monitoring and support services and detailed customer satisfaction.

VeriCenter says its CUSTOMERFIRST processes include reactive and proactive methodologies, which begin during the customer proposal process and include planning and reviews for solution design, service assurance, service delivery and technical architecture capability requirements. Once customers move into production, VeriCenter's monitoring and support services teams proactively manage the infrastructure and detect and remedy issues, often before customers even realize there is a problem, says the company.

"Customer service and support is not a department at VeriCenter, it is VeriCenter. Our mission is to provide the best customer service experience in the managed hosting industry," says Gray Hall, CEO and president of VeriCenter. "We deliver against this challenge every day, through our performance, our commitments, via service level agreements and with our continuous improvement processes, all of which must meet a test of improving our measured customer satisfaction results."

VeriCenter recently appointed Kimberly Bowron vice president of human resources.

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