(Gawkwire) – 3CLogic, the only cloud-based contact center solution hosted through Amazon Web Services (AWS), has teamed up with PowerNet Global, a telecommunications industry leader for more than 20 years and multi-award winning voice services provider, to deliver enhanced technology offerings.
The customers of 3CLogic and PowerNet Global will now have access to a powerful integration of voice, data, and SIP carrier services with 3CLogic’s reliable, secure, and advanced call center software solution. Businesses who use 3CLogic’s software solution, in conjunction with PowerNet Global’s voice services, for their call center(s), can expect to see increased productivity, better communication with their customers, and a reliable network. 3CLogic’s solution has had the ability to integrate with any existing CRM software, but now 3CLogic is able to offer extreme reliability with PowerNet Global’s voice services.
3CLogic and PowerNet Global have maintained a friendly affiliation over the past few years and a successful partnership was the next logical step in continuing their business relationship.
Mat Ziebro, Executive Vice President of Sales for PowerNet Global, believes in the future success of this partnership. “We are very excited about joining forces with 3CLogic. The combination of their software solution with our voice services creates a one-stop-shop for a scalable and reliable package for contact centers of any size,” he said.
“Bringing on PowerNet Global on as a partner gives our customer base stronger choices when it comes to their voice carrier. We feel confident that PowerNet Global and 3CLogic can deliver the best performance in contact centers out there,” agrees Raj Sharma, President and CEO of 3CLogic.
3CLogic and PowerNet Global C together pledge to provide the most reliable contact center solution in the telecommunications industry.
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, find 3CLogic on the web at: http://www.3clogic.com, tweet us @3clogic.com, or check out our Blog.
About PowerNet Global
A leader in the telecommunications industry for more than 20 years and multi-award winning company, communications provider PowerNet Global provides voice, data, SIP, and managed solutions to commercial and residential customers nationwide. Headquartered in Cincinnati, OH, PowerNet Global has achieved consistent growth by developing and marketing an expanding array of competitive products and maintaining a clear focus on delivering unrivaled service to its partners and customers. PowerNet Global offers an expanding array of progressive telecom products supported by a consistently expanding footprint, strong network, and dedicated support teams.