Well, I came here because I figured this was a big place with a lot of web hosting companies and clients. I just built my nice new server here are the specs:

(Operating System) Windows2000 Server SP3
(Case) 2u Rackmount
(Storage) WD 120GB 7200 RPM ATA100 w/8MB buffer
(Mainboard) Tyan Tiger MP S2469NG Socket A
(CPU) Dual AMD Athlon Palomino MP 2200+ Retail
(Memory) 1GB Crucial PC2100 DDR Registered ECC

Really nice huh?

well a friend of mine picked out this nice co-lo I love it! its called Clearblue they have many data center's my server is at the Dallas, Texas co-lo. I have it on pure internap bandwidth I hear its the best for gaming. So basically everything is going well at my new co-lo and with my new server other than a few bugs but I am working hard on getting them worked out. One of my bugs as many of you can see it mainly my OS....... ewww Windows2000 server..... Switching to linux ASAP!!! Back to my story. I got my server all setup and online I host dedicated game's for clients. Well lets start by saying hostmania.net is the reseller for clearblue.com so my server is at clearblue in the hostmania.net rack. Well one day my server decided to crash, and I was told I have 24/7 technical support with my hostmania.net account so I call technical support and leave a detailed message about my server being down. Then I send an e-mail about my server being down. I am requesting a reboot basically nothing big just a quick reboot. Well I keep calling and emailing still nothing no reboot no reply. Mean while the clients start to call........ with you you know what........... "THE SERVER IS DOWN?!?!?" "UGH WHERE IS MY SERVER?!?!?!??!" "HELP HELP I NEED MY SERVER BACK ONLINE QUICK?!?!" and as a new host to the game..... I am stuck answer less other than the oldest trick in the book. "I am sorry the servers are down for bios and hardware upgrades....." Mind you its a brand new 2u dual mp ;) not much to upgrade...... LoL..... So anyway Hostmania never gets back to my calls or e-mails... 1 hour goes by.... 2 hours go by........... 4 hours go by......... 5 hours go bu....... 6 hours come around...... I have had enough..... My server is in clearblue right? so why not just call clearblue direct!!! what an IDEA! that might just work! so I call up their 24/7 technical support hotline! I let the tech know right off that I have a server with a reseller in their data center in Dallas, Texas. I told him my problem that the server crashed its been offline for 6 hours I need it back online my clients are going crazy and I am losing money! Hes right off to help me ASAP! He connects me direct to a tech in Clearblue's data center in Dallas, Texas. What a great guy he helps me over the phone the whole time! We were on the phone for 30 minutes we got all the problems worked out and the server back online. I am very thankful for clearblue's 24/7 technical support with real onsite technicians. So needless to say I never hear anything from hostmania about my crash ever no emails back no phone calls nothing. About 2 or 3 days later I get an e-mail from my reseller at hostmania.net that he was billed from Clearblue for $100 technician fee for my server crashing. He said he is going to have to charge me the $100 for calling them direct. I am just really confused I was told I had 24/7 technical support and I never got any technical support from hostmania.net for my server so I called clearblue and they provided me with support now I am being charged. I don't think that the $100 charge should be placed on my company if hostmania did not do its part to get us back online then they should pick up the $100 charge. Thank you for taking your time to read this I hope you all agree and support me.

hmmmm , thats a tough call . I wouldnt pay it though if you were told you have 24/7 support , it took over 5 hours and was never actually repaired by them . He should thank clearblue for saving a customer

As far as Ive experienced and believe, hostmania/transoptics/smithservers is a one man show run by Chavvon Smith or whoever he might really be. :rolleyes:

As long as your server is under their "reseller care" don't just 'not' pay.
At the very least send them a formal letter by registered mail in which you object to the charges and state your reasons.

In the meanwhile I would shoot off an email to clearblue telling them you are happy with their colo setup and would like your server to stay there but would like to change to another reseller of theirs. Explain the situation.

Ask them if they can recommend one and if it is possible to just transfer your server on paper from the current reseller to the new one.

What Pilgrim said. Don't just refuse to pay as you might get rapped up in a load of legal red tape, though I hardly think anybody will feel like taking this to court over $100.

If I were Chavvon, I would have just picked up the tab as I clearly wouldn't have upheld my 24/7 support promise, but when it comes to the letter of the law, Chavvon will probably win this one if you just refuse to pay.

Write a letter or 2, keep a copy for yourself of these letters and try to work things out with Chavvon. At the same time, do what Pilgrim said and get your server out of Transoptic's rack.

iXer0.com,

You have your facts wrong; Chavvon aka (Hostmania) is not a reseller of Clearblue...

They have COLO space with Internap, who has a whole chuck of space in the Clearblue data suite...

LOL @ Reseller, so how many companies now-a-days are not resellers if they COLO with another company?

Newbie.....

Originally posted by WebHozt
As far as Ive experienced and believe, hostmania/transoptics/smithservers is a one man show run by Chavvon Smith or whoever he might really be. :rolleyes:

Incorrect “dedicated servers” is something he offers part-time and I have spoken to at least two of there network guys...

There main business is not "dedicated-servers" but infrastructure management and security advisors for which they have a handful of employees.

Originally posted by cabalstudios
iXer0.com,

You have your facts wrong; Chavvon aka (Hostmania) is not a reseller of Clearblue...

They have COLO space with Internap, who has a whole chuck of space in the Clearblue data suite...

LOL @ Reseller, so how many companies now-a-days are not resellers if they COLO with another company?

Newbie.....



Incorrect “dedicated servers” is something he offers part-time and I have spoken to at least two of there network guys...

There main business is not "dedicated-servers" but infrastructure management and security advisors for which they have a handful of employees.

Whatever, I stick by what I said.

I never ever heard from anyone other than Chavvon during the time we had a server with him. All emails sent to support, sales, info, etc @ transoptics, hostmania .com/.net were all replied to by chavvon. Call any of the numbers that were available to us and you always got chavvons answering machine.

There clearly was no 24/7 support, though chavvon as a single person did a good job of trying to achieve that on his own, which in my opinion was clearly impossible.

Originally posted by WebHozt


Whatever, I stick by what I said.

I never ever heard from anyone other than Chavvon during the time we had a server with him. All emails sent to support, sales, info, etc @ transoptics, hostmania .com/.net were all replied to by chavvon. Call any of the numbers that were available to us and you always got chavvons answering machine.

There clearly was no 24/7 support, though chavvon as a single person did a good job of trying to achieve that on his own, which in my opinion was clearly impossible.

There is a difference, in facts and accusations.... about time to keep those to yourself as you don’t know what you’re talking about....

I can pull up two techs straight of the top of my head, who have replied to tech tickets on many occasions...

I never said they 'do' or 'do not' have 24/7 support... All I am stating are the facts of operations...

-Shazad

Originally posted by cabalstudios


There is a difference, in facts and accusations.... about time to keep those to yourself as you don’t know what you’re talking about....

I can pull up two techs straight of the top of my head, who have replied to tech tickets on many occasions...

I never said they 'do' or 'do not' have 24/7 support... All I am stating are the facts of operations...

-Shazad

I know what Im talking about because I was a customer for a few months. Maybe "resellers/partners" get special access to tech support, I wouldnt know. But as a customer of their dedicated server, I never saw any 24/7 tech support or any other soul other than the person going by "Chavvon Smith"

Are you aware of any names beside that?

I dont really care either way, we have no further dealings with hm/to/cs.

BTW, maybe its time you started paying close attention to others posts as well. I clearly said "As far as Ive experienced and believe".

Thats my experience! You couldnt possibly refute my experience. Then again, maybe you will!

Before, anyone gets the wrong idea, Im not bashing them. I did have my share of problems which were resolved one way or the other. The only reason we chose to stop dealing with them was because of lack of communication/support.

Infact, we were given a cpanel license for free, when they installed the wrong OS. Dont know why, but it would have been cheaper for them to simply reinstall the requested OS. But we were happy with that. :D

Originally posted by cabalstudios
They have COLO space with Internap, who has a whole chuck of space in the Clearblue data suite...


Actually, I think clearblue is a carrier neutral datacenter where Internap (and many other providers) have a POP there where customer can get bandwidth from. If Internap has a data center presence in that premise, then Internap will surely have 24/7 tech support that its clients can hold a contact of. In this case, most likely ixer0 will most likely be in contact with Internap (rather with Clearblue) but knowing how Internap works, ixer0 will not be able to contact Internap NOC because they are not a direct client of Internap.

Originally posted by WebHozt


I know what Im talking about because I was a customer for a few months. Maybe "resellers/partners" get special access to tech support, I wouldnt know. But as a customer of their dedicated server, I never saw any 24/7 tech support or any other soul other than the person going by "Chavvon Smith"

Are you aware of any names beside that?

I dont really care either way, we have no further dealings with hm/to/cs.

BTW, maybe its time you started paying close attention to others posts as well. I clearly said "As far as Ive experienced and believe".

Thats my experience! You couldnt possibly refute my experience. Then again, maybe you will!

LOL.... Like I said prior...
Just because no-one else replied does not mean no-one else works for/with them, I personally have had contact/conversation with at least four other members (2 network guys and two from the sales team for the infrastructure and security offers)...

How can a company be an “INC” if it’s run by one person...? About time some started to use there common sense...

Like-wise as I stated, there main business in not dedicated-servers they cater more for fortune500 companies...

Happy New-Year...
-Shazad

Originally posted by FHDave


Actually, I think clearblue is a carrier neutral datacenter where Internap (and many other providers) have a POP there where customer can get bandwidth from. If Internap has a data center presence in that premise, then Internap will surely have 24/7 tech support that its clients can hold a contact of. In this case, most likely ixer0 will most likely be in contact with Internap (rather with Clearblue) but knowing how Internap works, ixer0 will not be able to contact Internap NOC because they are not a direct client of Internap.

Are you trying to confuse me?

Originally posted by FHDave


Actually, I think clearblue is a carrier neutral datacenter where Internap (and many other providers) have a POP there where customer can get bandwidth from.
Correct..

Originally posted by FHDave


If Internap has a data center presence in that premise, then Internap will surely have 24/7 tech support that its clients can hold a contact of. In this case, most likely ixer0 will most likely be in contact with Internap (rather with Clearblue) but knowing how Internap works, ixer0 will not be able to contact Internap NOC because they are not a direct client of Internap.
IF you get IP transit from Internap, they have an deal with Clearblue to get you colocation of private suits within Clearblue... This is what I meant and how it works...

-Shazad

[QUOTE]Originally posted by iXer0.com
[B]Well, I came here because I figured this was a big place with a lot of web hosting companies and clients. I just built my nice new server here are the specs:

(Operating System) Windows2000 Server SP3
(Case) 2u Rackmount
(Storage) WD 120GB 7200 RPM ATA100 w/8MB buffer
(Mainboard) Tyan Tiger MP S2469NG Socket A
(CPU) Dual AMD Athlon Palomino MP 2200+ Retail
(Memory) 1GB Crucial PC2100 DDR Registered ECC

Really nice huh?

[QUOTE]
Nice rig! I know this is off topic, but how many player slots for Unreal Tournament can you host on a machine with those specs?

Originally posted by Pilgrim


Are you trying to confuse me?

No, it's an indirect statement of this:

"If Internap does indeed have datacenter inside clearblue (perhaps cages), then ixer0 will not be able to contact either clearblue or Internap to ask for a server reboot"

ixer0 can't have clearblue to reboot his server because it's Internap's datacenter (or cages)

ixer0 can't contact Internap because he is not a direct client of Internap.

So the fact that he can ask clearblue to reboot his server for him is because Internap only has a POP inside clearblu there where hostmania buys bandwidth from.

Still confused? come on ... :)

Originally posted by cabalstudios
IF you get IP transit from Internap, they have an deal with Clearblue to get you colocation of private suits within Clearblue... This is what I meant and how it works...


Actually the way it works is you go to clearblue and request some rack space. Then you choose your bandwidth providers. I have seen Internap POP in Level3 (Cambridge), and I believe Internap only has a cabinet in clearblue where Internaps put all of its routers/switches/equipments where customer can get bandwidth from.

So ... to say:

They have COLO space with Internap, who has a whole chuck of space in the Clearblue data suite...

Is rather incorrect, IMHO. Internap does not have a whole chunck of space in Clearblue, at most just one cabinet :)

Originally posted by cabalstudios


LOL.... Like I said prior...
Just because no-one else replied does not mean no-one else works for/with them, I personally have had contact/conversation with at least four other members (2 network guys and two from the sales team for the infrastructure and security offers)...

How can a company be an “INC” if it’s run by one person...? About time some started to use there common sense...

Like-wise as I stated, there main business in not dedicated-servers they cater more for fortune500 companies...

Happy New-Year...
-Shazad

Exactly sir!

Like I said Ive never seen 24/7 support and looks like the original thread poster doesntt either so I would say "prior" does not hold good, looks like its currently in the same state.

And how do we know for sure they are an INC? Just because they say so?

So, in other words you're saying renting servers from hm is not the best solution because that is not their top priority and you may not ( my choice of words would be will not) get 24/7 support as advertised? Is that what you're saying? Or maybe you have some other excuse for the 24/7 support that is lacking? Or maybe you could simply say LOL and happy new year.

Thank you guys for all your replies. These is just one of many problems so far with Hostmania/blahanme/transoptics/balah. When I call I always get Chavvons mail box. But he said he was going to put loop plugs on my server so I could reboot he told me loop plug make your server think their is a keyboard and mouse. He told me he was going to have those put on 4 weeks ago he just got them on last Monday. Then I was told it would take 48 hours for ips. I requested some ips and I am still waiting.... I ask him about them sometimes he emails me back but never replies to a direct topic mainly states something else other than what I asked. I am not saying its a one man show but I wouldn't be surprised if its a 2 man show. When I call I always either talk to Chavvon or Travis Smith. I am not sure if the same guy or two? Really though my partners and I have talked it over. I think we are just going to move our servers over to theplanet.com their in Dallas, Texas and they have internap. So I am going to contact them today about a switch and maybe some pricing matching.

Originally posted by iXer0.com
Thank you guys for all your replies. These is just one of many problems so far with Hostmania/blahanme/transoptics/balah. When I call I always get Chavvons mail box. But he said he was going to put loop plugs on my server so I could reboot he told me loop plug make your server think their is a keyboard and mouse. He told me he was going to have those put on 4 weeks ago he just got them on last Monday. Then I was told it would take 48 hours for ips. I requested some ips and I am still waiting.... I ask him about them sometimes he emails me back but never replies to a direct topic mainly states something else other than what I asked. I am not saying its a one man show but I wouldn't be surprised if its a 2 man show. When I call I always either talk to Chavvon or Travis Smith. I am not sure if the same guy or two? Really though my partners and I have talked it over. I think we are just going to move our servers over to theplanet.com their in Dallas, Texas and they have internap. So I am going to contact them today about a switch and maybe some pricing matching.

Either that or sounds more like a younger brother to me! :D

yeah I am not really sure..... I have nothing personal with hostmania/transoptics. I just have to have 100% uptime! As I am sure you all know in the business if your not online you lose money and clients. I just have to find another way. I am willing to give them another chance but I just don't know... I really don't think they can do it.

Originally posted by FHDave


Actually the way it works is you go to clearblue and request some rack space. Then you choose your bandwidth providers. I have seen Internap POP in Level3 (Cambridge), and I believe Internap only has a cabinet in clearblue where Internaps put all of its routers/switches/equipments where customer can get bandwidth from.

So ... to say:



Is rather incorrect, IMHO. Internap does not have a whole chunck of space in Clearblue, at most just one cabinet :)

Incorrect, not all POP's work the same, look at my last comment in regards of Internap getting you a deal on colocation within Clearblue...

Either way, end of it.... I am out, if you really want to know how it works email Chavvon..

Well I called theplanet.com they matched my reseller's price and then cut some off of that. From the first call to the first person I talked to I realized I had found a real company now if I can just get my server from Chavvon I will make the switch! Thanks guys.

cabalstudios , why are you so inept to do the arguing for this company ? And why so argumentitive with all the other members? Its the holidays dude , relax...

just to make cavalstudios feel a little better... I am sure its not a one man show I have called them no one ever answers the phone or gives me support but they do have a directory of names and there are a lot of names in there so I am sure they have a big list of workers/techs/sales/ect. But no one ever gives me support. My server crashed again today....... Well its been 2 hours I am still waiting. They have fixed it where I can not call Clearblue direct anymore so I just have to sit here. That is why I am making a switch this is hell!

Originally posted by case
cabalstudios , why are you so inept to do the arguing for this company ? And why so argumentitive with all the other members? Its the holidays dude , relax...

Because they resell/are partners with hm/to/cs. Part of their profits depend on the rep of to/hs.

OR

Maybe like me he argues because he feels its right and people have a right to know.

Arguing? Please despair it.

Sorry if you feel that way, but clearing something which is not true, or if someone is not really sure on what the situation is and needs to be enlightened on what the true facts are..If that’s arguing, then let it be....

However reading through my post I don’t see anything which would resemble argument but that it was just some general posts...

>>iXer0.com
Nope, that doesn’t make me feel better and all I can hope for is that it is fixed up pretty soon..

>>WebHozt
We don’t rely on any such profits from them; we already have an established business doing exceptionally well....

However your second comment would sum up what this thread was all about with a slight alteration "Maybe like me he argues because he feels its right and people have a right to know."

I don’t think I would call it ‘argue’, but more ‘informing’ those who doesn’t have the complete insight...

-Shazad

yep still waiting on that reboot ;)

"cabalstudios , why are you so inept to do the arguing for this company ? And why so argumentitive with all the other members? Its the holidays dude , relax..."

Maybe because cabalstudios has a partnership with hostmania @ http://inap-eservers.net/

Note: Just pointing out the fact of the partnership, I didn't bother reading the rest of the thread so I have no opinions about the arguing part.

Cabal, I would have thought you would be less defensive of Transoptics. I don't know if you work together with them on the internap part of your business, but I do know you partnered up with them on the 3MBIT Cogent deals a while back, which to my best knowledge flopped as Transoptics decided they weren't going to offer Cogent at that pricing anymore and moved all those servers, asking the customers to move to Internap bandwidth or pay nearly twice as much for the Cogent. I'm sure that made quite a few people sour.

Not trying to attack you Cabal, I know you have a respectable business, just trying to get to the bottom of your intrest in this post, as it intrigues me.

Originally posted by cabalstudios
Arguing? Please despair it.

Sorry if you feel that way, but clearing something which is not true, or if someone is not really sure on what the situation is and needs to be enlightened on what the true facts are..If that’s arguing, then let it be....

However reading through my post I don’t see anything which would resemble argument but that it was just some general posts...

>>iXer0.com
Nope, that doesn’t make me feel better and all I can hope for is that it is fixed up pretty soon..

>>WebHozt
We don’t rely on any such profits from them; we already have an established business doing exceptionally well....

However your second comment would sum up what this thread was all about with a slight alteration "Maybe like me he argues because he feels its right and people have a right to know."

I don’t think I would call it ‘argue’, but more ‘informing’ those who doesn’t have the complete insight...

-Shazad

I used "argue" only because that is what "case" used in his/her post and as you may notice, I quoted him.

Im not saying that to/hm doesnt have 24/7 support. Im saying in my time as a customer, I never received it and reading this post and a few others' as well, I doubt you as a customer would receive 24/7 support. I think this is quite clear from this post. Yes, I think people have a right to know that it is highly unlikely a customer would get 24/7 support with hm/to. And they shouldnt advertise that since they clearly dont offer it.

OK, wrong choice of word - rely. I just meant to say that, eservers.biz has a reseller/partnership agreement (to my knowledge) with hm/to which must provide some sort of benefit to eservers.biz/you usually financially in the form of profits.

Originally posted by Tazzman
Cabal, I would have thought you would be less defensive of Transoptics. I don't know if you work together with them on the internap part of your business, but I do know you partnered up with them on the 3MBIT Cogent deals a while back, which to my best knowledge flopped as Transoptics decided they weren't going to offer Cogent at that pricing anymore and moved all those servers, asking the customers to move to Internap bandwidth or pay nearly twice as much for the Cogent. I'm sure that made quite a few people sour.

Not trying to attack you Cabal, I know you have a respectable business, just trying to get to the bottom of your intrest in this post, as it intrigues me.

Firstly Taz, The 3MBIT cogent deal price change did not affect the customers....

Secondly, All I have done in this thread is state some facts, personally I don’t see anything wrong with that, as it’s YOUR right to know what real facts are.....
End of story and back on topic! :D....

>>WebHozt

Nope, it is nothing of such, we were just helping a friend out... :)

G'Night all, have a great evening!
-Shazad

I am still waiting on my reboot!!!

6 and a half hours now!

I have to agree with the situation here. I too received terrible service from hostmania. There is definitely no 24/7 support. Every time I called them it was voicemail. And ironically, I get the impression that Chavvon always listen to the messages (either voicemail or trouble tickets), but only reply if he feels like it. Some of the requests he never answers, others he answer in, literally, minutes.

As for their staff size - I have heard from Chavvon that he has 20-30 people, and I have personally seen someone named Howard Smith answering a ticket once. However, the level of support definitely isn't typical of what you would expect from a 20-30 people team.

Sorry to hear about your situation, iXer0.com, my guess is that your reboot request would be answered sometimes in the next 24 hours.

Peter

Yes always voice mail.... I sure hope they reboot my server sometime soon!

smith smith - seems like everyone's last name there is smith

probably family working for him ? :)

yeah that is what I am thinking their all smith's

Originally posted by cabalstudios


Firstly Taz, The 3MBIT cogent deal price change did not affect the customers....

Secondly, All I have done in this thread is state some facts, personally I don’t see anything wrong with that, as it’s YOUR right to know what real facts are.....
End of story and back on topic! :D....

>>WebHozt

Nope, it is nothing of such, we were just helping a friend out... :)

G'Night all, have a great evening!
-Shazad

Wow...hang on a moment will you?

The datacenter change/ cogent change definitely affected customers. Hell, we were one of them.

First, they had to move the server to a new datacenter, which caused atleast 48 hours downtime. IP change and DNS propagation.

Second, it bumped the price from $75/month to $139/month. A $64 increase in the monthly, with less than 24 hours notice. It was a take it or leave it proposition we were left with and since we had live sites on the server, given the extremely short notice we had little choice.

Third, the server move didnt happen as planned. It was delayed by more than 3 days.

Fourth, the new datacenter, wholesalebandwidth. Their IPs were all listed in spews which totally messed up email services for a large number of our clients. We lost quite a bit of customers on this one.

Fifth, we had cpanel on the server, and we didnt get License changed to the new IPs for more than 2 days.

You still say customers were not affected by the datacenter/cogent price change? Boy, did you get that wrong!

Shazad,

Just to clear a few things...

1. I have nothing personal against you. :)
2. My posts only convey my opinions and experiences with hm/to/cs.
3. eservers.biz is great from what Ive heard. We tried to get servers from you (the dv2 ones ;) ), but you were always out of stock at the time.

Enjoy the holidays!

I am still waiting on that reboot and its midnight ;)

Originally posted by cabalstudios
iXer0.com,

You have your facts wrong; Chavvon aka (Hostmania) is not a reseller of Clearblue...

They have COLO space with Internap, who has a whole chuck of space in the Clearblue data suite...

LOL @ Reseller, so how many companies now-a-days are not resellers if they COLO with another company?

Newbie.....



lol hey just because he does'nt know the correct word for colocating racks or whatever you want to call it, how about you cut him some slack just because you and hostmania are partners is the only reason your defending him here so take your name calling elsewhere

double post

well guys I got tired of waiting for ever... Well I called clearblue driect and they reboot my server and guess who contacted me?!?!?!?! Well when you contact Clearblue Chavvon always contacts you.. He came alive now check out this email to me:



To: ryan@ixer0.com
Subject: WPT-89068: WPT-89068ReSERVER REBOOT
From: "Chavvon Smith" <support@easysupport.net>
Reply-To: support@easysupport.net
X-Priority: 1 (Highest)


A reboot is not bringing up this server. Must be some software issues.

In order to pick up the server, you need to first settle your outstanding balance of $100 for previous reboots and $100 for the reboot your requested tonight from ClearBlue.

That's $200 before we can release the server.

Regards,

Chavvon Smith

<ticket no="WPT-89068"/>


Yep your seeing it right now he wants to charge me $200 yep $200!!!

Well, as I have observed: He always sees your message, but only contacts you when he feels like it(e.g. charging you $200).

You may also want to investigate the "software issues." He told me that last time too about my server being down because of it pulling DB, etc....when I know for a fact there was no database installed on the server. (I am not saying he is lying, since I am not present when the server reboots, but I am suspecious)

Unfortunately, he holds your server, and there is not much you can do except to sue him.

Peter

yeah thats pretty much it thats gonna be a really big process.

lol 200 dollars for reboots , hey chavvon why are you asleep until you see somthing revolving money?

really Chavvon either do like your suppost or let them do and it don't charge for it.

Hmm...even we've been given the "software issues" round when we've requested reboots. Usually takes about 24-48 hours and worst is on weekends.

Glad we got out when we did!

so now we have a new problem....... Should I pay $200 or not? I mean what can I do?

Originally posted by iXer0.com
so now we have a new problem....... Should I pay $200 or not? I mean what can I do?

Sorry! :( Not much you can do really. Quick way would be to pay up and take the hit. You may want to take legal action, that depends entirely on whether it will be worth the time, effort and money to you.

if the host advertise 24/7 support, then it's your legal defense. Let them charge your cc, get your server out, and do charge back on this reason. You can also file a claim for damages done to your business (assuming you have one) due to the downtime and the non-existent 24/7 support they advertise. However, I am not an expert in giving legal advice, so talk to someone who understands your situation

yeah I guess I am going to have to pay up... But I am not happy with that.... I think that is very unprofessional.

ixer,

Seeing you're new here, may I suggest that you research a company on this forum using the search feature before you decide on your next host, especially with colocation.

My personal suggestion for colocation would be theplanet.com assuming they can suit your needs.

yeah I just filled out the paper work for theplanet.com I am sure I am going to be happy their I know a lot of friends that have servers their.

Wow...that was fast! :D ;)

yeah I told Chavvon I would pay him the $200. I told him I will be at the place I shipped my server too which is his main office Saturday with his cash to be their with my server. So now that were talking money maybe he will email me back.. You never know with him.

Can I ask how much you're paying monthly with hm/to?

Also you might want to check with clearblue as to how much they charge for reboots. Its hard to believe any company charging $100/reboot.

I am playing them $189/mo and I paid them $200 for setup. I just co-lo with them last Month..... This is a very big lose I will call clearblue later today its 3:00 AM here and see if they will give me a price.

yea i never thought of that, but give clearblue a call they may say a reboot is only 25 bucks hey never know and then you can be like here's proof i dont owe you that money

Originally posted by WebHozt


Wow...hang on a moment will you?

The datacenter change/ cogent change definitely affected customers. Hell, we were one of them.

First, they had to move the server to a new datacenter, which caused atleast 48 hours downtime. IP change and DNS propagation.

Second, it bumped the price from $75/month to $139/month. A $64 increase in the monthly, with less than 24 hours notice. It was a take it or leave it proposition we were left with and since we had live sites on the server, given the extremely short notice we had little choice.

Third, the server move didnt happen as planned. It was delayed by more than 3 days.

Fourth, the new datacenter, wholesalebandwidth. Their IPs were all listed in spews which totally messed up email services for a large number of our clients. We lost quite a bit of customers on this one.

Fifth, we had cpanel on the server, and we didnt get License changed to the new IPs for more than 2 days.

You still say customers were not affected by the datacenter/cogent price change? Boy, did you get that wrong!

I don’t know how much more clearly you want me to say this to you.... But this DID NOT affect a single one of our clients...

WHY? Because we were already in the new datacenter ;)

Assumptions, Assumptions.....

Have a great day!

Ryan, Best of luck with your server and ThePlanet COLO is very good, you will be impressed...


-Shazad

Thank you Shazad.

Originally posted by cabalstudios


I don’t know how much more clearly you want me to say this to you.... But this DID NOT affect a single one of our clients...

WHY? Because we were already in the new datacenter ;)

Assumptions, Assumptions.....

Have a great day!

Ryan, Best of luck with your server and ThePlanet COLO is very good, you will be impressed...


-Shazad

OK, now I see the "our clients" :D

My posts have been about hm/to/cs all along and not about you or eservers.biz.

Obviously, I assumed you were referring to hms customers, this whole thread has been about them.

yep Chavvon and I have talked I am going to just pay him and pick up the server Tuesday. Then I am going to head over to theplanet for an install.

Hey Shazad

Can you check your pm pls.

Well guys so far so good I am headed to Dallas on Monday to pick up my server from hostmaina for $200 :/ I found a really nice hotel down their with High-speed internet in the room very sweet. its thw Wydnham.