I know this probably isn't the right place to post this, but seems it's not able to contact tech. support through phone, email and icq at all. No body answered my message.
my server was down for 12 hours. please help me to fix it, server main ip address: 208.38.138.20

welcome to the club. try their help desk, they answered me after only 15hs..

*L*!!!!!!

Don't like it don't use it.Move somewhere else then noone is forcing you.

I did have some minor problems with service delays on Saturday afternoon. They did answer right away, but some tasks took a little longer than I liked.

Within tolerance...

Jeff: 12 hours, what was the situation? ! Colocated, shared, dedicated? Software problem?

WaffenSS -- I just don't get your response... the purpose of these forums is to share experience with other customers... at least that is what I thought it was for.

Working with a vendor and other customers to resolve a situation is always a good first step in resolving problems. If you switched ISP's every time you had a problem, you would never have an ISP!

Yes StephenRS it is about sharing and learning from other but stop already every day there is only posts about how that company didn't do that or what weinbar did wrong or anything.I get the point already.Expereience is not the same as a complain and all this board is becoming is the complain department.

Originally posted by WaffenSS
Don't like it don't use it.Move somewhere else then noone is forcing you.

Errr... I'm not even gonna waste any time answering you..

The feeling is mutual.

I installed ICQ yesterday, and put in the ICQ entry for "Weinbar Tech Support" but they have been offline for the past 20 hours...

This normal?

Yes, Even if they are online they are on invisible mode and you can not see them. But I think they stopped using ICQ.

Also this is an email I recieved from their help desk today:

We are on a skeleton crew this weekend as Mike is in the hospital and I am trying to get to everything. When I am not around, Larry is here. We have had some other network issues that take priority over support requests when we are running on a short crew. Normally, we have support techs that answer level 1 calls, but they have been given the weekend off, then Mike went into the hospital.

StephenRS: it's Dedicated Server.
it's down for 16 hours now.
Finally I received an email from weinbar. they mention that something wrong with the server configuration(setup by weinbar). I had moved all domains/clients into this machine, then the server totally down. really pissed me off. am i just bad luck :bawling:
or need to re-consider the webhosting business relationship with weinbar. If you are currently having dedicated server with Weinbar, please post your feedbacks! appreciate your help

I think it will take a couple weeks for them to sort this out... sounds like recent growth has caught up to them :)

It is OK with me, their prices are so low that my expectations are pretty realistic. But I do want to know what is going on, and it sounds like they are keeping us informed.

In my case, they are my primary site -- but I am getting a backup site -- as I've worked with the "big boys" Like Verio and although they may have more people to help you, sometimes their help isn't so good. And they would never be up-front enough to admit that the staff is just worn out and needed a break :)

I just want to go on record that so-far Weinbar has still been very good compared to other ISP's I've worked with. They aren't perfect... but I'm willing to work with them and give them some time to resolve these growth issues.

Server problems are server problems, they take time. Since you have 16 sites, it isn't like they can just switch your server out... then you would have to start over, so trying to fix it makes sense as a first step -- but slows down things.

You running a Linux or Windows server?

linux box,
I just got my server setup 2 days ago, so, it's 50% uptime, 50% down time. :mad:

It is my experience that ISP's start out as "network guys" with routers/switches/telco circuits ... they aren't always very good at PC stuff (hard drives, operating systems, network cards, drivers).

Sorry to see it take so long, I feel for ya...

Planning is everything for Internet sites... once you have a failure, it does take time to resolve.... if you don't have a spare lined up, you have to wait it out. I mean the most an ISP can do is refund you for a month, it isn't like they are ultimatly responsible for your site. Most customers may not want to hear it, but it is the way the industry is right now.

If you were willing to redo all your work, you could aks them to just replace the server with another one and start over... is that an option?

Originally posted by StephenRS
....I just want to go on record that so-far Weinbar has still been very good compared to other ISP's I've worked with. They aren't perfect... but I'm willing to work with them and give them some time to resolve these growth issues.


Another post of yours that has a refreshingly mature attitude.

Originally posted by StephenRS
they have been offline for the past 20 hours...

This normal?

Definitely not! usually Mich (weinbar) always on for quite a while. A month ago, before I decided to go with him and rent 1/4 rack, it's pretty easy to just chat with him, not only on things related to my servers, but other things too. But recently, I think he got busier and I haven't been able to catch him on ICQ for quite some time (more than 20-30 hours? might even be more than that!). I sent Mich an email (more than a day already?) regarding how to manage my switch, he has not replied my email. :( Glad that my server uptime is 99.3%, so my client does not really need me to do anything with the server. Now, if he needs even a single reboot, I will be really worried!

Michael, get back online soon! We need you! :(

cheers,
:beer:

He's at the hospital from what I've heard. They're having a child!!!!!
:cartman: :stan:

I thought he had the child last week... but in any event, that doesn't change the drain :)

Originally posted by zolbian
He's at the hospital from what I've heard. They're having a child!!!!!
:cartman: :stan:

again? :confused:
I thought human being can only have a child once in 9-12 months or so :D :D

cheers,
:beer:

Hehehe. I got an email from their help desk saying he's at the hospital, so..........

so......Wait until he comes

Doesn't weinbar have a backup person?

Originally posted by dektong


again? :confused:
I thought human being can only have a child once in 9-12 months or so :D :D

cheers,
:beer:

Unless...
He had another woman.

Originally posted by WaffenSS
so......Wait until he comes

Doesn't weinbar have a backup person?

They do,, James,.. He fixed the email problem on the shared server I'm on.

I'm starting to believe that weinbar is in some sort of a mini-crisis here. I just sign up a 2nd shared account yesterday and only get the account info more than 10 hours later.

However, the speed of the server i've been on is excellent and downtimes none since the other day router problem. I must say that support is a bit lacking but I still looking forward to a good relationship with weinbar. Someone in earlier post said Michael in hospital :( I hope it is not something serious. Another name being mentioned is James. He is a excellent guy. He set up my first account in less than 20 mins after i told him that my previous host shut me down and i need my site back online. Great host so far for me as long as there is no downtimes & speed is great.

And guys, Michael is in hospital and dont joke about him having a second woman & etc.

DJ

Originally posted by DJ
And guys, Michael is in hospital and dont joke about him having a second woman & etc.


Is he really? Darn! Hope all goes well with him! That will probably explain why he is not online with his ICQ lately!

cheers,
:beer:

Yeah, im thinking they are definitely having a crisis.

I cant complain though, he has done everything i have asked of him so far.

Maybe they are in desperate need of another tech engineer. although these people arent the easiest to find!

Originally posted by DJ
And guys, Michael is in hospital and dont joke about him having a second woman & etc.

He's having a baby, Michael is just fine. If anything he should be more than fine cause he's HAVING A BABY!!!!!!!!!!! :)

Anyhow, in this last week with WeinBar I have to say I have ran into tons of problems, but they have all been taken care of. Yes, some of them took longer time and I can understand that they are busy and short on staff, but it does not make it right. With a little "more" tech support they could be really good.

Originally posted by zolbian

With a little "more" tech support they could be really good.

:agree: can't agree more :)

Originally posted by zolbian


He's having a baby, Michael is just fine. If anything he should be more than fine cause he's HAVING A BABY!!!!!!!!!!! :)



I thought the baby is already borned? That day during the router problem, he said he leave his baby in his wife care at 2am & went back to weinbar to solve the issue. Hope nothing happens to Michael or his baby.

DJ

Originally posted by DJ


I thought the baby is already borned? That day during the router problem, he said he leave his baby in his wife care at 2am & went back to weinbar to solve the issue. Hope nothing happens to Michael or his baby.

DJ

Well, I too hope everything is ok and that they have a helthy boy/girl. I guess we just have to wait till he gets back to find out what happened.

Originally posted by zolbian

I guess we just have to wait till he gets back to find out what happened.

i have been very patient in this case. I had reported the problem 36 hours ago, they still haven't fixed it yet.
I should tell my experienced with weibar tech. support here.
I wonder that they have any back up tech. guy(who really can fix server problems) while Mike is away. I already accepted the fact that nobody will be response via icq. also, I always reached the answer machine while calling the tech. helpline. and no response on Help Desk website as well :mad:
what about emails, yes,, I did received one email from them after sending 3 emails. but it's empty promise.
quot from the email:"
We have taken a look at your server and it is running extremely slow. The CPU is fine, but there are configuration problems that have been found. We are going to have to redo your server (no charge to you as there was a problem in the inital configuration because of Plesk not using the /home directory). We will do that today for you."

Originally posted by jeff
[clip]We have taken a look at your server and it is running extremely slow. The CPU is fine, but there are configuration problems that have been found. We are going to have to redo your server (no charge to you as there was a problem in the inital configuration because of Plesk not using the /home directory). We will do that today for you."

I'm just curious. What makes you think this promise is empty? You reported a problem. They found a problem. It requires a configuration change, and they will be making the change.

Do you not believe them? What do you know that you are not telling them that makes you believe they have not found your problem?

-t

WEINBAR IS DOWN AGAIN! :mad:

thewitt:
today -> referring to 24 hours ago,,

Originally posted by jeff
thewitt:
today -> referring to 24 hours ago,,

That sucks. :(

Originally posted by bert
WEINBAR IS DOWN AGAIN! :mad:

Meant to ask Is Weinbar down again????

Originally posted by bert
WEINBAR IS DOWN AGAIN! :mad:

what do you meant weinbar is down again ?
i can reach mine at weinbar network ! :confused:

something definitely went wrong as i have installed an IRCD on my server to test and ensure it stays up 100%, the IRC network had a netsplit at :

[17:30] *** Disconnected

(UK Time)

Yeah, looks like their dedicated servers went down for a while, but they are up again. ;)

I don't think their shared hosting was down at all.

My Co-Located server was disconnected at exactly 9:35am PDT, what time did it come back up?

what is the longest server downtime u guys have ever experienced?

2 and half day for me!

Originally posted by StephenRS
My Co-Located server was disconnected at exactly 9:35am PDT, what time did it come back up?

My server is monitored 24x7 by qwkmon.com (1 hour interval), and accourding to qwkmon, my server was inaccessible from around 11:30am MT (GMT -07:00) - 13:30 MT for around 2 hours....

cheers,
:beer:

Not looking like such a good day to be moving my site over to weinbar :) I am going to be out of town at the end of the week, so I'm somewhat crunched to do it now (I want it to be on Weinbar at least 48 hours to catch any problems before I go out of town)...

qwkmon looks like a damn good idea, ive just set it running my my server.

This month definitely seems to be scarring WeinBar !

We are all going to tie-up Weinbar running qwkmon -- but since we pay for our own server bandwidth, this is good for Weinbar :)

Originally posted by dektong


My server is monitored 24x7 by qwkmon.com (1 hour interval), and accourding to qwkmon, my server was inaccessible from around 11:30am MT (GMT -07:00) - 13:30 MT for around 2 hours....

cheers,
:beer:

I have been monitoring Weinbar with qwkmon.com since this past Saturday and the server has been down 3 times for an uptime of 97.67% :mad:

With the free qwkmon only running once an hour, how accurate is the information anyway...

finally, my server is back online after 3 days.
Mike is still hapistal though,, maybe, it's not good time for all of us to have any server problem.
highly suggest weinbar to hire more tech. support, in order to catch up their clients/business growth.

Originally posted by bert
I have been monitoring Weinbar with qwkmon.com since this past Saturday and the server has been down 3 times for an uptime of 97.67% :mad:

When you consider an uptime, you need a long period of time where the statistics become relevant. Since you just started to monitor your server last saturday, of course a 2 hours down time will lower down your uptime significantly. Note 99.5% of server uptime means there is 0.5% of server downtime. Over a year, this translates into around 40 hours of down time.

By contrast, I have started to monitor my server about 20-25 days ago and my server uptime is 99.33%. Of course, over a longer period my server uptime might even improve....

cheers,
:beer:

Originally posted by dektong


When you consider an uptime, you need a long period of time where the statistics become relevant.

I agree, but I have had a server with another provider for about a year now and uptime has been an unbelievable 100%! ;)

Originally posted by bert


I agree, but I have had a server with another provider for about a year now and uptime has been an unbelievable 100%! ;)
What provider is that? Is it a dedicated or virtual account? Just curious. :)

Host2Own.com

Some people love them, some hate them. They are kind of expensive though, but tech support is really great. However, they will not give you the same personalized service that you can get from Weinbar.

;)

I have used qwkmon as well BUT i found this service to be better. 15 minutes interval.

http://www.linkstream.net/webpulse.htm

Server is not responding to HTTP requests!
2001-04-30 13:10:34
Time is GMT -5

Your server now appears to be UP!
2001-04-30 13:15:17
Time is GMT -5

So it is only a 5 minutes downtimes.

I have a script from another user here who could do the monitoring yourself from another UNIX machine (5 minutes interval) but i had no idea on how to set it up :(

I ordered a dedicated server from Weinbar and Ive had it for about 3 1/2 days now, Since I am no Linux/Apache guru needless to say Ive run into quite a few things where I wasnt quite sure what to do, I was wishing that Michael was on ICQ like he used to be : (

I was glad to open this thread and see that there were more people that werent getting thier support emails answered, I was beginning to think they (weinbar) were getting sick of all my dumb questions.

I too am in agreement that they need to hire more people to answer support email, and have someone thats available during normal business hours for ICQ chat. Maybe when things get back to normal for them they will hire more help. Michael is a nice guy, Ive talked to him on the phone and he helped me out with setting up my Nameservers and answered a few more questions I had, but lately my emails have gone unanswered.

I say give them a few weeks to adjust, I cant speak from experience but I would imagine having a baby on top of thier recent network problems and all these server orders is a lot for 4 or five guys to handle, actually I dont even know how many people work for weinbar, only 3 that I know of, anyhow I can sympathize with all the people here who have sites that they depend on getting up and going, for me Im just starting out so If my server goes down, no biggie but I would rather it not :)

My server has become fairly quickly utilised, and downtime at this stage is difficult to handle, I have 2 web sites, streaming audio, bulletin board, a small irc network (40 users), and more to come...
Thats mainly why i was rushing Mich to get the server set up, the person that configured the server to be secure is now on holiday for a week and i would have had an unsecure server for a week directly connected to the internet - bad idea.

Didn't you guys wonder how you were going to get support from a 2 man operation?

Originally posted by DaveC#
Didn't you guys wonder how you were going to get support from a 2 man operation?

Who's a two man operation? Certainly not us. We have 5 techs, an office manager, myself and my partner. That's 8, and currently going up as we hire more people.

Yha, Weinbar has had more than two people in my dealings with them. Based on everything I have seen... Michael believes in telling the TRUTH. This is very refreshing from an industry (hosting provers) that seems to have sent all their people to used-car salesman training :)

Michael, welcome back! I hope us discussing some ways to improve you guys has been taken as constructive, as you guys are so much better than average in most ways -- I, as a customer, want to work with you!