Hi all :)

Got a big problem with 2Checkout.com. I E-Mailed them to ask for the account to be emptied. Firstly they tell me they'll only dispatch $99, so I tell them that I want it ALL dispatched. 3 days later they then tell me that my account is under review by the "Verifications department". For one thing, I've been with them for over 5 months, with not 1 chargeback or problem. Then they close the ticket, so I cannot reply to them!?!?!

I've E-Mailed support@2checkout.com 3 days ago and still no reply. I hope they're not trying to steal my money :angry:

Is this kind of behaviour happening a lot?

They can be overzealous on there fraud investigations
I have found it best to open a ticket with attention kevin in the subject, he is really good at getting questions answered

Welcome to the world of 2checkout where the customer is always wrong and if you do not like it they will be even more rude than they are normally if that is possible.

If you get feed up with being ignored and DARE to try and post in their forum to get attention your post will be deleted because it is a PR forum and is not intended for compliants, if you have one of those open a ticket so they can ignore it.

And around you go where in the circle you land no one knows.

so Monte... since you sound like you've had experience, what 3rd party processor would you recommend?

None..

From research so far I am finding out that this is a totally unregulated industry ran by cowboys, and anyone of them is subject to go under and take your money with them. All the BS of a trust account simply means if they did go down you MIGHT get your money but it could takes months to end up with 50% of what they owe you.

So as for me no 3rd party processor is safe, use your own bank.
If you have to use a 3rd party paysystems at least answers emails from what I have seen.

Originally posted by Monte
So as for me no 3rd party processor is safe, use your own bank. If you have to use a 3rd party paysystems at least answers emails from what I have seen.
I agree with ya Monte and know the hell they put you through. But Merchant accounts aren't smooth sailing too. Plenty of rocks in the water there too. I've heard some horror stories there too. :eek:

Just added a thread on their Support Forums, hopefully they'll respond :rolleyes: :confused:

Originally posted by Aussie Bob

I agree with ya Monte and know the hell they put you through. But Merchant accounts aren't smooth sailing too. Plenty of rocks in the water there too. I've heard some horror stories there too. :eek:

I don't know Bob we are using our bank now and direct interface gateway to the Mastercard/Visa migs system so far it has been smooth sailing. I agree some of the agent supplied merchant accounts are nightmares also. But nothing absolutely nothing can be as bad as 2checkout.

Originally posted by stephenM
Just added a thread on their Support Forums, hopefully they'll respond :rolleyes: :confused:

Hate to say it but do not hold your breath. They will ignore you there also.
Their stance as explained to me by Kristin is that they are not your bank and if you can't get by while they hold your funds for a few weeks to do verification on your business then you do not deserve to be in business and have an account with 2checkout.

I actually got banned w/o notice buy that jerk that supposdely helps people.

Hmm. Which jerk was that?

Want to have some fun with 2checkout?

Ask them to produce a report showing when they billed each of your recurring customers for a month.

Smile when they cough and squirm. Giggle when they send you reports that have nothing to do with what you asked. "here is a list of your recurring customers" - did you bill them in month x? What day?

Cheer when they say they will call you and get it "straightened out".

And do something else as the days turn to weeks and soon to months.

Take bets in the office for trouble ticket responses. Remember the odds are only 1-10 they will respond. Play double or nothing on if they closed the trouble ticket they did not respond to, of if they respond, just to say they are closing the ticket.

Inept is too kind of a word.

""Inept is too kind of a word.""

Yes I can think of many other words for them inept being the least of my thoughts about them, arrogant is up there at teh top though.

But they may have finally bit off more than they can chew, we will see Monday morning when they get a phone call from a state attorney general whose credit card they have screwed around and refused to answer support tickets on.

I second that, I am waiting for my funds from 12 clients to be paid to me. I have been waiting for about 2 weeks now. Sounds to me I will never see it. :angry:

You can consider paysystems instead of 2checkout.

While I don't think 2Checkout are con artist, they are so totally inept at what they do, they might was well be. You've hit the 6th month rule I so often hear about regarding them.

They will keep your money if you let them. I don't think they are con artist, I think they just really don't care and are just too stupid or lack the interest in doing it right.

Keith wil not answer your questions, or is very unlikely too. He responds to all tickets now with the same message. That he as referred it to the proper place.

2checkout will tell you their support forums were never intended to be for support.

They tell me they are low priority, funny they can delete my post very fast. Nothing wrong with my post, well most of them. :) I did post one recommended a competitor. I knew they'd delete that one, don't blame them. But most of my post were deleted with in five minutes, including most post on links to the BBB and Ohio Attorney General.

File a complaint with the Better Business Bureau (sp) There is a link on their page. They claim they don't care, but they do.

2Check out recently indicated they refunded money to some of my clients. They refunded 1 transaction but they claimed it was 13. I asked for one of them to be refunded and that triggered it.

I don't know if it was automated or what. My ticket was open for six weeks. Then closed with about 3/4 of the ammount deposited to my account this week. If I had not filed the complaint, I can assure you, I'd never gotten a dime.

I know cases where the vendor was told there were chargebacks that his customers said didn't happen. Again after six months.

I'm hearing that in the sixth month is where you'll run into trouble. That seems a little strange to me. But I'm beginning to wonder about it.

2Checkout screwed up everything I ever did with them, they even charged me finance fees on refunds. They billed one of my clients 5 times. They never responded to that trouble ticket either, just closted it. Refunded money but didn't address the service charges she paid as a result.

Run from 2 Checkout!

Wow, sometimes I feel like the only guy who's never had problems with 2Checkout on these forums. We run a fair bit of business through them each month and I'm very happy to say have after over a year of business never had a single major issue that wasn't resolved quickly. People have been friendly, calling the phone number has landed a human on the other end every time, and I've even got some ICQ numbers from a previous issue where I'd recommended instant message for a response rather than call-back.

Don't know what's going on these days. You think all the people who complain here can't be wrong, but myself and many others I've recommended the service to just haven't had that level of problems... Maybe 2Checkout doesn't like Americans? I'll be keeping an eye out on these posts.

-Matt

Hello Matt,

2checkout is doing 80% fine with me...only complaint is: lot of "service interruption" and the customers says that their credit cards are valid and has funds.

chet:

No wonder they kept screwing with you. You go out of your way to antagonize thier staff and openly publish little 'how-to' refference manauls here (you know they read things here), it's no shock at all that they are messing with you.

If I were in thier shoes, I'd close your account and tell you take a hike.

Originally posted by DomiNET.net
Hello Matt,

2checkout is doing 80% fine with me...only complaint is: lot of "service interruption" and the customers says that their credit cards are valid and has funds.

Customers always swear that they have enough credit. The fact of the matter is they rarely know what they are talking about. The customer is not always right.

Alot of them are using debit cards, most of which have a preset daily spending limit. Most of them dont read the fine print in the agreements they signed with thier bank regarding this, so they don't know they are over the limit.

Originally posted by kkimmel
chet:

No wonder they kept screwing with you. You go out of your way to antagonize their staff and openly publish little 'how-to' reference manauls here (you know they read things here), it's no shock at all that they are messing with you.

If I were in thier shoes, I'd close your account and tell you take a hike.



Customers always swear that they have enough credit. The fact of the matter is they rarely know what they are talking about. The customer is not always right.

Alot of them are using debit cards, most of which have a preset daily spending limit. Most of them dont read the fine print in the agreements they signed with thier bank regarding this, so they don't know they are over the limit.


So tell me Mr Kimmel are you the same Keith Kimmel that works for 2checkout?

Originally posted by Monte
So tell me Mr Kimmel are you the same Keith Kimmel that works for 2checkout?

I thought that was suspicious - he even swiped a pissed 2checkout forum member's sig!

It's interesting.....

I have been monitoring the 2checkout posts on a consistent bases. The one constant about many of them is that they are negative..By the same token, one of the few companies that dont actually have problems is RackNine..

However, reading another post, RackNine has their own personal account person..(some woman, who knows)..who is always there for them, helping out....(does everyone else get a personal assistant from 2checkout?)

But RackNine is not alone...there are others having positive experiences..most of which sit prior to the infamous "6 month mark"..

What does this all mean?...Well taking all the information at face value, it's most likely the fact that RackNine rolls some serious cash through 2checkout's doors...Hey..you throw some serious coin my way, i'll hook you up with your own personal secretary if you'd like..

The "six month mark" is probably the consistent point where most people start moving some good money through 2checkout's doors, but not enough to warrant your own account manager..

These people are between a rock and a hard place..theyre making enough money now to warrant their own merchant account, but not enough to actually do it.

Does, 2checkout know this?..no, probably not conciously, but subconciously, they treat you like a husband in an alcoholic co-dependent relationship...You (the woman) just keeps coming back for more...

The only way to combat this is to leave..but hell for $49 what else would you expect but some immature individual who trolls through these boards AND works for 2checkout tech support taking pot shots at people receiving crap service from his company.

Personally, I have paid my $49.00 and have not moved one red cent through their system.

I want to thank KKimmel personally for ensuring that I never will.

Hrm... I should ask for my own account manager :D

No, Kristin's just always been there when I need her to help. Then again so has everyone else; I've gone out of my way to be polite and understanding and they've treated me and my company with the same respect.

Big roller... I like that :), time to hit the strip and win some coin.

Sincerely,

-Matt

Well Matt things were going fine for me too for 4 months no problems. Then in Oct they decided to hold my money and refused to tell me why, although I submitted 3 tickets wrote to Tom, and Kristian both they would not reply. Then after a week and half of silence Kristin answered me they were running verification on my accounts. OK great all I asked is that they tell me. I get all kinds of nice letters of apology stating that I was clear from then on, account in good standing, no problems.

Then Starting in Nov my accounts begin to all fail to bill, I ask what is going on I get no answers to 4 support tickets no answers in the forum except that they have processed 4,300 transactions, so me and the other 20 people complaining are just a bunch of whiners and our customers are all deadbeats.
Now this would not be so bad except I was paying for a couple of servers through 2checkout and my credit card was refusing to bill even though I knew it was a good card with no problems.

So like a good guy I updated my billing details as did many of my customers and it billed OK, even though it was the same credit card as they already had. Then low and behold 2 days later the account that would not bill before was billed so I was double billed as many of my customers who had updated their cards were. Still 2checkout was silent and refused to admit there was a problem. Then after 10 days of this hell they decided there was a slight problem and posted in their forum to that effect. Then when I went to try and refund the money to my customers the system would not do refunds, another ticket is opened, this is 5 so far and still they will not answer me.

So finally after a day or two the refund center works again and I am able to refund my customers.

Now all is well and good again but still not a word of we are sorry we screwed up etc from 2checkout instead all complaints are erased from the forum and Keith makes a post that says if you want to blame someone blame us we don't care, if you want to gripe go some place else.

Now to top all this off the double billing I was personally billed for took two weeks to get refunded and still only half of it is in my bank account, even though there are refund receipts from 2checkout. The vendor has an open ticket on the issue I have an open ticket on the issue and as always we are ignored.
I even took TomD up on his offer to someone else to email him personally and he would look into their missing refund well guess what not even the decency of a go to hell.

Now on top of all that during this mix-up of billings I had a customer do a charge back because they did not know who 2checkout was, I contacted them and explained they immediately complied with all 2checkouts request canceled the charge back at their bank faxed a written statement to 2checkout etc. But I was deducted the amounts and it shows the customer was refunded all the charges on their account not just the 2 months they charged back PLUS I got whacked with the charge back fees. And guess what the customers credit card got charged that money anyway so the customer is out $$ I am out $$ and 2checkout as normal will not answer anyones questions on it.

So you call that a good company to do business with? I call it pitiful.

Thanks for clarifying that Matt (btw, let me know when youre off to Vegas:) )

Now to all you wannabe Support Tech's out there! You too can have the job of your dreams!!!

1. Want to set your own hours?
2. Want to only have to respond postively to people who treat you politely and patiently?
3. Want to play hackeysack with your customers support tickets (well only the ones who dont treat you nicely)
4. If you think a guy is cute (like Matt), would you like to just focus all your attention on his accounts?

Then Youve Come To The Right Place!!!!

2Checkout is hiring NOW!!!...

When applying, please have the following

1. Pink Slip from your last support job (we want to make sure youre as bad as we think)
2. your CTWS click rate (Closing Tickets Without Solution)
3. Rap Sheet
4. 2 forms of fake ID

Good Luck, and we all hope to see you here at the open house in Transylvania!

Thanks!
Keith Kimmel
2checkout.com
"We Make Your Money Flow" (DISCLAIMER- that is if your nice to us and even though we dont know what the hell we're doing, we want you to be ok with that and dont hurt our feelings or we'll close all of your tickets)

sheesh..must be a slow saturday night for me..

Matt, let's head to Vegas NOW!

and bring Kirsten with us :)

:emlaugh: :emlaugh: :D

Originally posted by essene
Thanks for clarifying that Matt (btw, let me know when youre off to Vegas:) )

Now to all you wannabe Support Tech's out there! You too can have the job of your dreams!!!

1. Want to set your own hours?
2. Want to only have to respond postively to people who treat you politely and patiently?
3. Want to play hackeysack with your customers support tickets (well only the ones who dont treat you nicely)
4. If you think a guy is cute (like Matt), would you like to just focus all your attention on his accounts?

Then Youve Come To The Right Place!!!!

2Checkout is hiring NOW!!!...
Matt, let's head to Vegas NOW!

and bring Kirsten with us :)
Come on, that's just a cheap shot and you know it. You've shared your opinions and I've shared mine, don't try and belittle people people because of that.

It's pretty obvious there's issues between 2Checkout and certain clients otherwise you wouldn't be reading/posting these threads. We've experienced some of the problems mentioned and had them resolved very quickly. While this may not be the case with everyone I don't see why it shouldn't be.

As for Vegas, I'm going down in March. Might even try a detour into Texas to check out the RackShack datacenter where we keep a bunch of backup servers. You're welcome to come :)

Sincerely,

-Matt

I think it is time for you guys to start posting this stuff to USENET so that people researching 2checkout can find this info much quicker. How many people know about this forum?

I've had a few double billed customers and yeah it's a pain to have to go in and refund the payments, and more of a pain if it doesn't refund and you get that infamous "the admin has been notified" error.

I've had a few not go through when the customer says there shouldn't be a problem.

Overall I'm mostly happy with 2checkout it's sure less headache than a mercahnt account (but it costs more, tit for tat I guess).

Originally posted by essene
It's interesting.....

What does this all mean?...Well taking all the information at face value, it's most likely the fact that RackNine rolls some serious cash through 2checkout's doors...Hey..you throw some serious coin my way, i'll hook you up with your own personal secretary if you'd like..


I believe you'll find this is true in any business. Money talks, he who has the money, talks and is heard.

I suppose it's pretty much common sense says if you move some serious change through 2checkout they're gonna go a bit out of their way to keep that change flowing.

That is pretty sad Gary I don't think you got as many clients as you have by ignoring the guys on your starter plan and only answering support requset for those on your mega plan.

Besides how much money do you have to push each month to get attention?

I didn't say I necessarily agreed with it but that's just how it is in many cases.

A perfect example, nearly 4 years ago I was in the middle of a run of really bad times, long story, but I went to open a new checking account because I had just moved back to this area and didn't have a local checking account. I went into the bank with $100 (minimum deposit) and that lady didn't give me the time of day, did everything to stall, pulled my credit, and in the end denied me the checking account (it was a REALLY bad run I was having).

2 years later I moved BACK to this area again, after spending a year in California working for a dot com and making more money than I'd ever seen before. Walked into the bank with 2 paychecks (nearly a months pay totalling over 6K plus a check for some contract work I did, bringing the total cash in hand to over $10K.

They never pulled no credit, nothing, I had my checking account in MINUTES and this was the SAME bank.

I'm not saying 2checkout does that but I'm not naive enough to think they don't either.

Oh and I agree but I think I was putting some decent cash through 2checkout. I signed up in July and slowly started moving some accounts over to them and put US based new sign-ups through them or pay-pal till Oct.
Now I have had to move all those folks off them and on to my merchant account. In the end 2checkout has cost me a allot more than I saved with not only fees but lost good will, work and time.

I have learned my lesson. Never trust your money to a bunch of cowboys that cannot even show you an audit, do not disclose who they are and do not even have a phone number you can call.

The more I think about it the more frightening it becomes. They could close tomorrow and run with everyone's money and you have no proof other than what is on their web site of how much money they would have stolen or even who they are.

They are not regulated by any govt agency and do not have to provide audits or proof of where the money is to anyone as far as I can tell, and believe me I have researched it and now even written to the FDIC and FTC. Seems anyone can open a web site and start taking payments from people and become a pseudo bank.

Spooky if your business depends on that.

Yeah, I agree with Monte there..

I mean, all joking aside, when it comes to people's hard earned money, it becomes a very serious issue..And in most cases, it's not even our own money but our customers..

This not only reflects our bottom line, but the reputation of our company.

I can definitely feel dixiesys' situation as this happened to me before as well. And youre right, it happens in many places..

But where it shouldnt happen, and where it should be government regulated is in this industry. I mean, I dont care if Keith doesnt like me and says so to my face as long as he takes care of my situation..

It's true my last comment was a cheap shot, but it was more for effect than anything else...People collectively have to stand up to these types of companies or we stand to have the event repeated over and over..not necessarily by 2checkout, but other companies of the same ilk.

This goes beyond unethical practices. It's at the point where it can potentially destroy an individual's livelihood. It's true that they could leave, and they should..but probably the damage has already been done by that point, and instead of the fingers being pointed at the unprofessional merchant company, it's pointed at us, our reputations dissolved, our hard earned money missing.

I do hope sincerely that the individuals being damaged are taking their case to their attorney general. This is the only way in which a company like this will listen.

They are the equivalent of sociopaths, individuals who perform negative acts without remorse..

Sounds harsh, but how many of you have had your problems unresolved and your money held...Do you honestly beleive this is an ethical practice...Even if it's not intentional, it's still what it is..

And honestly, I was taking a laid back approach to all of this until this complete imbecile Keith had the audacity to come on here and belittle a destructive situation..

What amazes me the most is we dont tolerate spammers on here but is what's happening with 2checkout and it's customers, loyal members of WHT any less ethical?

Yes, I know the argument..it's not happening directly to WHT..just wish there was some social justice we could impart upon Keith and his company.

Oh hey Matt..Im not joking...We should go..as a matter of fact, we should have a WHT convention in Vegas!!!...

Where is keith by the way...what happened..?..Prove me wrong Keith....

Oh well, as usual, the socially inept fail to jump in the ring of verbal debate.

Disclaimer - My apologies to those 2checkout employees with a soul...

~e

Originally posted by kkimmel

chet:

No wonder they kept screwing with you. You go out of your way to antagonize thier staff and openly publish little 'how-to' refference manauls here (you know they read things here), it's no shock at all that they are messing with you.

If I were in thier shoes, I'd close your account and tell you take a hike.



Customers always swear that they have enough credit. The fact of the matter is they rarely know what they are talking about. The customer is not always right.

Alot of them are using debit cards, most of which have a preset daily spending limit. Most of them dont read the fine print in the agreements they signed with thier bank regarding this, so they don't know they are over the limit.


This is the most insane thing I have ever seen posted. I posted a how-to? How to ask for a reasonable report that has been promised to me for almost a month that 2checkout is unable to produce? I mailed 2checkout and waited for 20+ days for a report a report promised to me weekly - yet no report.

And to say they would screw with me because I posted here? I guess in the sixth grade that would have been like "so cool" but this is a supposed professional orginization, do you think that is a professional way to act? Do you think that wins them points for anyone reading this thread?

So do you work for 2checkout? Can anyone confirm that? I have printed his post for safekeeping, because if he does work for 2checkout, he is very clearly stating - they will commit fraud and/or purposefully damage a business that speaks ill of them. Since I live in Ohio, and they are based in Ohio, this will be very simple for the Ohio Attorney general to handle.

And for anyone else reading these forums and thinking about 2checkout - if kkimmel does work for 2checkout, what does that say about 2checkout? And if he doesn't - isn't that great that this how people think of a company that you entrust to handle your money!?!?

The only thing not moved off 2checkout as of today is about 20 recurring billing accounts. They will be moved off before the first of the year, then even though we are not discussing a large sum of money with them (since we already had enough sense to dump them), we will taking whatever action is needed to rectify the situation.

Chet

Originally posted by Monte
Welcome to the world of 2checkout where the customer is always wrong and if you do not like it they will be even more rude than they are normally if that is possible.

If you get feed up with being ignored and DARE to try and post in their forum to get attention your post will be deleted because it is a PR forum and is not intended for compliants, if you have one of those open a ticket so they can ignore it.

And around you go where in the circle you land no one knows.

hahahahaha

Originally posted by essene
Oh hey Matt..Im not joking...We should go..as a matter of fact, we should have a WHT convention in Vegas!!!...
Ok, let's talk about this in another thread :)

-Matt

2 days ago I put a request in on their "Support Desk" - no response yet...is there any authority that governs these people?

Gary's just gotta rub it in, doesn't he?? :)

is there any alternative to 2checkout?

is there any alternative to 2checkout?

As a new yorker, I would say go into a cab and pretend you don't speak english and this is your first time in NYC, that would give you an alternative for the level of service you could expect. And a wishing well for the level of attention giving your transactions.

For online payment processors, it really depends on how much you do a month, if you do over $1000 a month, it works out that getting a merchant account is the best deal.

Chet

Originally posted by newyorker
is there any alternative to 2checkout?

www.paysystems.com

Chet:

Yes, I provide various assorted services to 2CheckOut.

No one at 2CheckOut is treated any differntly than any other customer. We do not "screw" a customer we are not fond of.

I work there and *I* dont even get priority support on my account. When I have a chargeback, I have to wait the same length of time everyone else does. I have to submit tickets for issues that I need handled, and I have to wait for a response. Right now, I am dealing with a chargeback on my account. I wanted them to refund the chargeback fee despite the fact that it has not yet been refunded to 2CO.

The answer was "no". Why? "Because no other merchant gets advances on chargebacks. It's not fair for me to give it to you and no one else" in the words of Kristin.

The fact that 2CO chosses to contract my services (according to the IRS, I am not an employee - I am a contractor) says nothing positive nor negative about them. Any indication to the contray is merely your opinion which you are of course entitled to.

Now Chet, whatever your issue was that relates to your account is, please make it known to our staff, even if you have done so a hundred times before. Someone will work on it and correct them.

I am not sure exactly what you are trying to accomplish here, but if you want my attention, you've got it.

ummm you posted (page 2) in no uncertain terms that I was being screwed with because I posted here. In case you cannot remember your post, or just choose to ignore page #2:

No wonder they kept screwing with you. You go out of your way to antagonize thier staff and openly publish little 'how-to' refference manauls here (you know they read things here), it's no shock at all that they are messing with you.

If I were in thier shoes, I'd close your account and tell you take a hike.

I guess I just misread the part where you say I was being screwed with because of my post on page 1 *COUGH*. On that page I dared the impossible - a report showing when 2checkout billed my recurring billing customer for the month of November. A report I have since found can never, ever, ever, ever, be created. (How terrifying is that) That is a how-to for antagonizing them? To produce a report that seems amazingly simple on my end.

If anyone ever wonders about how quick 2checkout responds, I originally sent in a trouble ticket about my concern for kkimmel's post the day he posted it. How many days has it been? I have gotten half answered trouble ticket responses and then they close the trouble ticket.

And kkimmel, your response is pathetic. You entirely deny your original post to me and act like I am crazy for believing anything from your own post.

Did you consult with 2checkout before posting here? because I said to them I would not raise the issue here if they could assure me that you acted entirely independently of their company and your original message did not reflect the way 2checkout operates. I did not post here again, so when you ask me what I hoped to accomplish - I guess I have to ask you? WTF are you doing? I respond now to point out the truth of what happened, I am not the one who raised the issue publicly here again, you chose to do that.

And it doesn't make a difference that you are an independent contractor or not. You spoke as an employee of 2checkout divulging inside knowledge of how they run their business, which according to you is vindictive and petty.

For whatever I think of 2checkout and their inability to produce simple reports etc - I have never thought of them as low as you have portrayed them in your post.

Chet

WOW! Where is the PR Rep, the lawyer, the CEO?!?! Where are they? 2Checkout has a big issue on their hands if you ask me... I can't believe that they would let an employee or contractor speak this way, especially if this person is actually dealing with customer's accounts...if he was just the webmaster or developer it would be a different story, but a service rep?!

Originally posted by kkimmel

No one at 2CheckOut is treated any differntly than any other customer. We do not "screw" a customer we are not fond of.



Nope, they're indiscriminate..........they'll "screw" 'em all! :D

Just to complete my story, several deleted forum posts/trouble tickets which were closed/unanswered emails later I did eventually get my money in full, but I would recommend EVERYBODY to steer clear of 2Checkout, they are arogant and think they have the right to treat you like ****.

For clarification....

Keith has ZERO 2CO support to post in this forum.

Keith has been told on a number of occassions to limit any public postings on any forums to non-2CO issues.

This situation, including a transcript of this thread, is being reviewed.

Anyone with PM messages from Keith, regarding any 2CO issue, are asked to send them to me via email.

Thank you,

Originally posted by TomD

This situation, including a transcript of this thread, is being reviewed.

How do you explain the fact that my forum post was removed? (If you try and deny that it ever existed, I have a screenshot)

Load of PR bull if you ask me. 2C aren't going to change.

There's nothing to deny.

I simply made a statement in here. If you have information you wish to provide, you can do it in the manner I asked.

Thank you :)

is 2checkout down for anyone else? I'm trying to pay someone and I can't get in!!! :angry:

Strange that TomD only appears after the event has happened (Not when he/she is needed).

Originally posted by stephenM
Strange that TomD only appears after the event has happened (Not when he/she is needed).
I think Tom and 2CO are here to clarify that their opinions are not reflected in Keith's comments. That's why he's here, that's what he said.

Support issues are likely not going to be responded to in this forum. 2Checkout provides multiple means of contact - whether they work or not I leave that to your decision, I think they do - and is in no way required to answer posts here about their services. This is a community forum and a company's participation in it is totally voluntary.

As for unanswered tickets, I'd trust by now they've been responded to?

Sincerely,

-Matt