hey guys..

well as most of you know.. ive been working on this support desk for a long time now.. and its finally ready :) check it out below

http://thedesk.getmonked.net

let me know what you think :)

Is there a way of removing users?

Kunal, where can we download the Free Limited License version?

just added the user delete feature :)

Looks VERY nice!

How much?

--James

Oh, there was a spelling error in ...
Admin section -> Statistics -> Average Answere Time:

WildWayz -> fixed the spelling mistake. :emlaugh: You can see the pricing information at http://thedesk.getmonked.net :)

Mivo, the link has been added to the purchase page. Check it out?

this is an excellent help desk system!

i paid about 500.00 for the one i use on my site now, though it does have a few features that yours does not.

the interface design looks great and the functioanlity is definately there!

great job!

Originally posted by nate
though it does have a few features that yours does not.


Thanx for the comments :)

Which features am i missing? :)

Originally posted by kunal
Which features am i missing? :)

The ability to handle automatic billing on all accounts on the server (e.g. llike billadmin)? he..he... just kidding! :D

Wow Kunal.... looks (functionality and design) pretty good! Congrats.... I can't demo the user interface though... :( can it track the number of hours/minutes spend by each tech from opening a support ticket to closing it? You know, sometimes people may pay his tech on hourly rate.

Again, looks good Kunal! What is the limitation on the free license? 25 users? What does it really mean? Can't hanve 25 support tickets open simultaneously?

cheers,
:beer:

Damn, very good design.
Congratulations!

thanx dektong :)

The problem in the user interface has been fixed. I had installed the free ware script :)

Kunal

Originally posted by Walter
Damn, very good design.
Congratulations!

glad you liked it :)

Kunal, the website textfield on the freeware version request for download form is limited to only 15 characters. You may wish to change this.

Originally posted by Mivo
Kunal, the website textfield on the freeware version request for download form is limited to only 15 characters. You may wish to change this.

changed :)

Nice I like it :)

Is there a knowledge base export similar to wonder desk ?

Kunal, probably out of topic but what is the ETA for the auto setup script

thanks.

Kunal,

A Job well done!! Very nice work. Clean interface and function.

Any other useful scripts in the works??

Originally posted by eddie
Nice I like it :)

Is there a knowledge base export similar to wonder desk ?


Scheduled to be luanched tommorow :)

Originally posted by eddie
Kunal, probably out of topic but what is the ETA for the auto setup script

thanks.


A few more days..

Originally posted by DigitalXWeb
Kunal,

A Job well done!! Very nice work. Clean interface and function.

Any other useful scripts in the works??


Well there are a few more.. ill keep you posted as they get completed :)

ok guys.. there was a bug in the install file. I will be sending out updates to everyone who ordered it, in a few minutes.

Great Job!

I'd order it, but I'm using Ticketsmith and the fact that people can email support and have it entered has always been more appealing.

Update

Major Bug fixes completed :)

Originally posted by dektong

Again, looks good Kunal! What is the limitation on the free license? 25 users? What does it really mean? Can't hanve 25 support tickets open simultaneously?

Did we ever come up with an answer for this?? Thanks.

Originally posted by Sesran

Did we ever come up with an answer for this?? Thanks.

oops.. i thought i had addressed this issue.. my mystake...

The freeware script, lets you create 5user accounts.. not anymore...

you can have unlimited support tickets open... only the users wont be able to sign up after 5 have signed up

We're currently trialling this and its pretty good. I really like how easy it is to "blend" into the look of our website. However, I noticed one potential problem. It seems this is lacking a "forgot password" function - if a user forgets their password they should be able to have it emailed back to them.

Any thoughts?

added.. it creates a new password and emails it to you..

Thanks kunal... i'm testing it right now..

cheers,
elijah john :)

Does the "Add New Tech" function OK for everyone else???? I just tried adding a tech to the support desk and it rejects the password. It also displays the following when I add the tech:

Password: 098f6bcd4621d373cade4e832627b4f6

This is not the password I entered. :) Originally I thought this was some security gizmo but unfortunately when I go to enter the proper password, it rejects it. When I enter (hehe paste) the above password it also rejects it.

Any ideas?

Did you assign categories and priorities to the tech?
I had the same problem where my tech couldn't log in until I assigned him the categories (which u gotta make) and priorities, then it worked fine.

Also that password show is the MD5 string for the password hence it being encrypted.

James

OK that worked, thanks. Do the techs have access to all categories or just the one you assign them? It might be good to have an option to allow techs access to all categories.

Also multiple lines for the support desk signature would also be good.

I suggested to Kunal yesterday about having the ability to assign multiple categories/priorities at once to the tech so I think it will be included in a future version.

Until then, just go through it again and again adding categories/priorities to the tech - takes a while and is annoying, but soon everything will go to that tech =)

My tech (me) now gets all priorities (High, Medium, Low) and all categories (Billing, MySQL, Other etc) =)

--James

Hey guys,
Yea.. ive been working on the assign all categories and priorities for one tech feature.

Another upcoming feature is a langauge translator :) If there is anyone here, who knows another language please let me know if you can help.

Kunal