My www.serverhost.com experience.

I started sending an e.mail last Wednesday requesting a quotation and asking for some details on their dedicated server plans. (Never received a reply) I sent the mail again on Friday (never received a reply). I called them on Friday and left a msg in their answering
machine (I did not received a call back). Called back again on Sunday and left another msg expecting to return my call on Monday but guess what!! (They never retuned my call). Finally I found his icq number sent him a msg after he finally authorized to do so and here is the transcript of the short chat.

-ME- Hello jeff I need a dedicated server and have some questions, I called your 877

number left a msg but no one has return my call
-ME- also I sent a couple of e.mails last week to sales with no reponse and sent one to

you but the server returned it.
-Jkehe- Yeah, we've been really busy.
-ME- so should I expect a call or mail or ??
-Jkehe- I can talk to you here.
-ME- ok I'm actually with Rackspace and want to go somewhere else who can provide Cpanel

but don't want to go with VDI
-ME- I saw in the VHT the post from you advertising "Will also waive setup fees for people

transferring from a competitor. "
-ME- and the "128MB RAM - $69 one-time fee
256MB RAM - $129 one-time fee
512MB RAM - $199 one-time fee "
-Jkehe- RAM prices are not waivable...
-ME- ok but is just one time fee??
-Jkehe- yeah.
-ME- I mean can I add them later when I need them for one time fee?
-ME- ok !!
-Jkehe- yeah
-ME- Are your machines PIII??

Like 20 minutes later.....
-ME- Are you still there??

10 minutes later
-ME- ??
-ME- Let me know when you have some time
-ME- Jeff are you there?? (Like 2 hour later when i saw him logged in WHT)

Next Day when he got online according to ICQ
-ME- Good morning do you have some time to answer some questions??

like 2 or 3 hours later
-ME- I guess you are not taking any more orders but at least you can tell me and publish

it in your page or in the WebHostingTalk so I don't waste your time and you waste mine.

Thanks anyway for the 2 lines you wrote to me yesterday..


The End...

Can you imagine if this is for sales how will it be for technical support??

I just wanted to share my experience. I hope you have better luch with this company.


:uzi: http://www.serverhost.com NO THANKS!!

Mauro.

WOW...sorry to hear that, i ordered a dedicated server from serverhost.com about 3-4 weeks ago. Its been GREEAATTT... all the tech support i have needed has been done very quickly, and next to no downtime.

yes
Mauro, get off his back.

I have also used a serverhost.com server, it is everything I could ask for, no problems WHAT so ever.

Get off his back? What the hell does that mean?

I thought the purpose of a forum like this was to share experience.

Obviously this shows that they aren't consistent. That doesn't mean they are bad... but I wouldn't depend on them for a client that expected dependable results...

Consistency is a factor in quality.

Mauro - I do not agree with your concerns that pre-sales is equal to tech support. All too often the "big boys" have highly paid sales people who are perfect, but they are useless when your server is down! Perhaps these guys just favor "existing customers" over new ones?

I just wanted to share my experience. I really think that this is unacceptable for a host especially for a sales call. I can understand that he might be very busy, but unfortunately the first impression is what counts for the average customer!
I agree with StephenRS this forum should be a place where we all share our experiences.

Mauro..:angry:

I would like to apologize for your negative experience. We've been focusing on our current customers, and have not been accepting new orders for dedicated servers (but we are still accepting orders for co-location) in order to try and upgrade our network and hire new people to handle growth in the future. I realize I probably should have told you this up front, and I apologize for not doing so.

Regards,

Another waisted thread.

Waisted maybe for you but not for the people who would like to have some feedback on how things goes with serverhost.

Mauro

Originally posted by jkehe
We've been focusing on our current customers, and have not been accepting new orders for dedicated servers (but we are still accepting orders for co-location) in order to try and upgrade our network and hire new people to handle growth in the future.
Regards,

Huh?

If you are not accepting new customers in order to concentrate on current customers
then why in the world would you still be accepting co-lo customers? Is not a co-lo
customer a new customer????

The statement doesn't seem confusing to me.

"Dedicated server" vs. Co-location... It is more work for the ISP to do dedicated.

First off, dedicated means they need hardware on hand. They also have to configure the software, deal with supporting system configuration... etc. Let alone that more dedicated means they need more spare hardware and so forth.

Originally posted by jkehe
I would like to apologize for your negative experience. We've been focusing on our current customers, and have not been accepting new orders for dedicated servers (but we are still accepting orders for co-location) in order to try and upgrade our network and hire new people to handle growth in the future. I realize I probably should have told you this up front, and I apologize for not doing so.

Regards,


Seems like you've been apologizing for months and saying that you are going to hire more help. I have to agree with Mauro that the 1st impression means a lot, because I was thinking about going with serverhost but they never answered back on my e-mail so I passed.