Sorry about the Delay on the update tonight/

New Cisco Router Engine - Completed

Verizion Completed the install of the OC3 and tested cuircut. OC3 Point to point tested clean - Completed

Removed the Fast Ethernet Interface between Router and Switch - Completed

IOS upgrade on Router - Completed

Activation of the OC3 port and line Completed

**** IMPORTANT TO READ THIS FINAL NOTE****

The OC3 Line is UP but not passing traffic - Last minute Info from level3 "The Group resposible for routing the New OC3 operates Only 6 - 6 Mountain Time." As soon as they walk into the Office we will be on the horn to start passing the Data using the Oc3 cuircut.




http://www.vdi.net/forums/viewboard.php?BoardID=2

So... the OC3 line is up, yet not passing traffic at this moment? Oh well, doesn't it mean the upgrade is not really yet completed?

cheers,
:beer:

Dektong, yes it does pretty much mean the upgrade is not completed.

groan

These guys are something...I wonder where they got their project management skills?

Honestly, as long as this has taken, to have something as simple as turning on the pipe not be arranged, that's just stupid.

This morning, same old same old problems hitting my site. Traceroutes die at VDI.

It's just now 9am MT, so we'll see.

captnroger: I look forward to see your resume at VDI 1373 broad st clifton NJ 07013.

let me know when sent it in. Thanks!

William, no offense, but I don't think that's appropriate or helpful. It's not going to win you any friends, that's for sure.

THats the dumbest thing Ive ever heard, when techs come out to bring the fiber into your building, they dont leave until its passing packets, as how would they know if everything is working right and if they installed it right.
Ive never dealt with level3 but have dealt with uunet sprint and quest for installs and I know they dont leave until its passing traffic.

SOund like a stall technique until burst leaves, when a lot of traffic will be freed up....

Just my personal opionion, I am prob. wrong...

Makes me furious though for all my friends on this board and on hosthideout that have worried themselves sick over this and have lost alot of business.

Why dont you be streight up with your damn clients instead of changing install dates, because you forgot,, or blaming it on a technician not showing up 2x, thats crap. DO you think the people who have lost their business over this really care?

William, are you with VDI? If so, shouldn't you BE WORKING ON THIS ISSUE rather than trolling these boards taking shots at YOUR CUSTOMERS who are LOSING BUSINESS?

I'm sitting here, looking at ping times in the 1000ms range consistently over the past 2 hours. This is your idea of fixing the problem?

Sorry, you provoked a response. I normally don't air things like this out over a public forum, but when I'm losing customers left and right and YOU feel it necessary to post a crack like that, well, I can't ignore that. I feel I've been more than patient with you people.

i am really upset with them too... but dun u think they have done there part, and level3 screwed up?


The OC3 Line is UP but not passing traffic - Last minute Info from level3 "The Group resposible for routing the New OC3 operates Only 6 - 6 Mountain Time." As soon as they walk into the Office we will be on the horn to start passing the Data using the Oc3 cuircut.

The level3 staff wasnt available.. VDI has finished there NOC updates.. its just a question of switching the pipeline on which only level3 can do...


as for Bill's post.. like i said earlier.. no-one likes a smart ass...

Im really hoping they did all these updates like they said they did and they really did install a new line, but how do you really know their doing this and not just waiting for burst to leave, it just seems a little coicidental (bad spelling) that they keep extending their "fix" deadline as burst.net keeps rescheduling their leave date...

I don't see the connection and rationale... So, VDI keeps postponing the upgrade and pissing off many customers because they want to see Burst.net leave before they do the upgrade? Why would they want to do that? :confused:

Then, after the upgrade Burst.net will leave? Why would Burst.net have to leave after the upgrade? I really don't see the connection/rationale on what you are trying to say. Or am I missing something there? :confused:

cheers,
:beer:

Should VDI be running at full steam now?
Or is it still not working?

Cheers

Craig

dektong, what he meant was.. there isnt any new oc3... when burst leaves, the network will get freed up drastically.. in turn, improving speeds :) so they are really screwing us all... its quite possible...

ah.. I see.... didn't get the joke :)

cheers,
:beer:

if it is a joke, it damn sure aint funny.

Tim L :cool:

Will someone please wake me up when this is all over? :bawling:

this true? .... if so hope my host moves soon..

Wasnt meant to be a joke, its a very real possibility, and the worse thing is is that when burst.net leaves vdi will say hey upgrades done, and everyone will love VDI think yea they upgraded, when all they really did was lie to their customers. That is if the above senario is really true.

Well, for what it's worth, Burst plans to be in their new facilities next week at the latest. They are still waiting on their connection to be completed (today or tomorrow).

I for one will be going with them if this doesn't shape up soon...the problem is getting worse as the day goes on today, not better.

A quote from William at http://www.webhostingtalk.com/showthread.php?threadid=9448&perpage=20&pagenumber=2


=======================
ATTENTION ALL MAD HOSTS
The date is set for the 24th for Install for the Oc3. There was a little surprise last minute that made VDI hold it off for 1 day.

I Will make the announcement Last Minute on wednesday.

Please relize that growing pains are hard to deal with, VDI itself is very prepared now for the future growth.

Once the last minute surprise is in place, there will be Interesting reactions and I`m sure the clients that you have lost will regret not sticking it out for the few weeks.

VDI is going to kick Butt, and you will not be disapointed.

Just grit the teeth a few more days

========================


So what was the suprise? Did I miss it? I am not trying to knock anyone here I am just wondering what I missed.

No, you haven't missed the surprise. It hasn't been announced yet.

it has been announced by Bill in HostHideOut.com

Supposedly the CPANEL tam has split up, VDI is suppose to design their own control panel and dark orb will continue devoloping their own.

I dount VDI makes a new one, all I hear about is how they have like 1-2 techs on satff, so how owuld they even have the resources to continue to develop a cp.

Originally posted by Technics
this true? .... if so hope my host moves soon..

Don't worry, we are making our plans right now about what to do.

Here at VDI have done our upgrades switch and router come and see for yourself I have no problem in showing the new equipment off . Now to part two we have no control over being turned up to level3 to do that . I have been here for over 24hrs. waiting along with some staff . Take a look at Burst they were leaving on the 13 of this month but the line is in and nothing else. I have pics of what they are going through which VDI has been through a few times . So please understand that this is not a game to me I have sunk too much money here to think of it as such. Burst will realize it is not an easy task no matter how much you plan.

I really don't like coming in here and talking it is not my style but I do get tired of people who throw rocks and don't understand the real world . This is a third party that we are dealing with . Do you control third party apps.

I will now leave you to your VDI bashing but remember it can happen to you on other levels. You can not control the world unless You Are PINKY and The BRAIN great cartoon.

John Sorrentino
ps I am going home "have a nice day" quote from Mick Foley. Take care and be well all

Are you guys on drugs down there, you didnt address any of the issues or any of your customers. What you said made little to no since and doesnt list a single reason on why your customers have had to be delayed so long.

If your going to come in here at least post something to your users that gives them a time frame and a exact reason why.

What are your hosts supposed to send to their users now: "yes were still down" but one of the guys at VDI insisted that there was no way we can control what happens unless we are pinky and the brain"

This has nothing to do with a 3rd party.. this has to do with you and your upset users. Im not slinging rocks but I read all day what your doing to your users and it upsets me.

Wow John, what can I say? Thanks loads for the updated info *not*.

It would be real nice for someone to tell us something we don't already know.

Do you think our customers give a damn that it's the fault of Level3 or that you unplugged the rack their sites are on 2 days in a row? No, they see it as our fault, which is why they choose to leave and WE see it as YOUR fault that VDI is so crap at the moment, WE don't care that it's the fault of Level3, you obviously haven't planned very well else this would not happen.

Also, another little gem from me, send everyone in VDI on a customer relations course, because you really have no idea how to deal with people at all, coming in here and insulting the people that pay your wages. You may also want to send someone from VDI on a course that teaches them about computers because from what I hear most of them are just above been computer illiterate and don't have a background in networking at all.

OK, I'm done now.

Originally posted by cbaker17
Wasnt meant to be a joke, its a very real possibility, and the worse thing is is that when burst.net leaves vdi will say hey upgrades done, and everyone will love VDI think yea they upgraded, when all they really did was lie to their customers. That is if the above senario is really true.

I'd be very careful with these unfounded speculations. They are bordering on slander. You might just find yourself slapped with a law suit if VDI believes you are damaging their reputation here, and they lose money because of what you are speculating in a public forum.

There is certainly no indication from any party that VDI is lying about their equipment upgrade.

If you have facts, post them. If you are angry because VDI has hurt your business, move to another provider.

-t

Now to part two we have no control over being turned up to level3 to do that.

It's seems odd to me that you do not understand the frustration of YOUR customers... especially since you are also supposedly frustrated at the lack of action from Level3.

Try understanding this... the frustration of your customers is NOT coming from the lack of improved performance of VDI (well, just a little bit)... it's that VDI has been delaying SCHEDULED upgrades... trying to reason with your customers instead of trying to make them understand fully the WHYs/HOWs/WHENs/WHATs of things happening at VDI.

Do you like being put on hold when you call up some company's phone number? Didn't think so... Neither do we...

Since we are throwing rocks at you guys at VDI... i hope you guys are throwing rocks at Level3 since its supposedly their fault. You see where we are getting at? We are throwing rocks at you... and you throw rocks at those that are involved... and they do the same... a system of hierarchy... you can't work backwards, so don't try blocking the rocks being thrown at you, just pick em up and throw it at the next level.

correct me if i am wrong, but it's all part of business so you must deal with all this rock throwing business :stickout
good luck

Originally posted by cbaker17
What are your hosts supposed to send to their users now: "yes were still down" but one of the guys at VDI insisted that there was no way we can control what happens unless we are pinky and the brain"


Note: VDI is not down... otherwise you would not be able to access WHT, right?

Hey, Charles... isn't it nice to see how you seem to talk on behalf of the VDI customers here? ;) Hey.. you are not VDI customers, yet you seem to complaint the most... ha..ha.. :D

cheers,
:beer:

My host is VDI based. Wont be leaving them since they provide an excellent service and they arent to blame for VDI being sucky. Cant wait for them to leave .... Guess a lotta hosts will be going back to alabanza soon.

After reading many posts about VDI and from VDI, we had to say something as we are deeply disturbed about the lack of professionalism that VDI presents to their own customers !!

John Sorrentino states "I do get tired of people who throw rocks and don't understand the real world" :bawling:

Well John, we do get tired of people making promises and not keeping them due to their own poor planning. Yes, we said "their own".

If VDI says something will be done at such and such a time (some people in the "real world" call this a deadline), then they should follow through.

If VDI has problems with a third (second, forth or even fifth) party, VDI should have themselves thought about "the real world" and planned approriately for it. This is called good business sense.

Perhaps most of VDI's customers understand the "real world" moreso than VDI themselves ?

Normally we would not have posted reagrding this matter, but come on now, stop blaming everyone else, deal with your own problems, and get on with things. THEN perhaps rocks would no longer be thrown !



:confused:

There aint NO WAY IN H*LL I would ever go back to alabanza !!

You ever had machines there ? Pay for 50 gigs of bandwidth a month that you never used ? move the same sites to a new server house and see the bandwidth cut in half ? HMmmm... nope..

I will stay here and see what happens. I just hope it will be sooner than later.

As for John, Hey, hello :-)

He got in andfound a problem in one of my machines yesterday and it looks like he solved a nightmare of a problem for us, and several hundred of my customers, so my hat is off.

Yes, it would be nice to see things corrected with level 3 ASAP, but we all know what it is like to deal with huge companies.. to level3 we are just a dataline of thousands... why would they care like it was crashing their business...


However, a post on new updated time frames would be nice at the vdi forum.

Tim L :cool:

For a while now, UUNet has been handing off to Level3 as is seen from traceroutes, even when VDI has a UUNet line (correct?).

I did a 50 packet ping to all the hops along the way to VDI (the UUNet route), and it appeared that the vdi-nyc-gateway.customer.alter.net (or something like that) was where the packet loss happened. Is that gateway at UUNet or at VDI?

As for this upgrade, I think the whole thing is strange. It's now the 26th when the upgrade was supposed to happen the 24th, and still no improvement. What the hell is going on over there? I would really like to see William give a detailed explanation of what's been happening, why, and what they did to try and correct the problems. That would satisfy me at least.


Andrew

So is this supposed to be the big suprise that we would all love? Or is it something else?



Originally posted by cbaker17
Supposedly the CPANEL tam has split up, VDI is suppose to design their own control panel and dark orb will continue devoloping their own.

I dount VDI makes a new one, all I hear about is how they have like 1-2 techs on satff, so how owuld they even have the resources to continue to develop a cp.

Originally posted by JeremyL
So is this supposed to be the big suprise that we would all love? Or is it something else?

That's not the big surprise that you're supposed to love, it's the big surprise that will make "the clients that you have lost regret not sticking it out for the few weeks."

Doesn't that make you feel better? :rolleyes:

(The above quote is from http://www.webhostingtalk.com/showthread.php?threadid=9448)

Lost clients is one issue, but what about the loss of reputation that will take years to rebuild!

Sean R.
BurstNET

Well I've done pings this morning and just now and have seen no packet loss.

Originally posted by JTY
Well I've done pings this morning and just now and have seen no packet loss.
Then I guess you would like to see a 12 Hour chart
http://www.3dwizards.com/computer/ping/3dwizards.com.png

(the RED is Packet loss)

Wow... Nice reds...

Wow, just more empty promises from VDI and a very unprofessional attitude towards it. They have caused severeve damage to the opinions of our business from our clients but we did already begin moving out of there so we don't have to hear excuses anymore. Hopefully the reliablity of the DI network will bring back our good rep. Weve always had servers there so its just a matter of moving them all there.

Just to point out that as reported on HostCoalition, Alabanza has been seriously dragging their feet on backups for the last few months to the point where backups are at least 1 month old (2 in some cases)......

Carlos,

That bites big time....

Since VDI does not appear to be communicating status of OC3, perhaps we should go here and click on OC3 to LEVEL3 to check for ourselves ?

http://whois.vdi.net/


:D

Re: NETWORK BANDWIDTH UPGRADE !!!!!!

We are still awaiting Level3 to activate the cuircuit.

Currently it`s level3 `s hands and we just need to wait till they activate the workorder.



http://www.vdi.net/forums/viewtopic.php?TopicID=48


:bawling:

What that means is that "its in burst.net's hands, were waiting for them to leave, so tons of bandwidth is freed up. and it looks like we installed a OC3" I think anyways, im probally wrong, as usual :)

You are probably wrong. Take a look at this:

http://whois.vdi.net

Click on the "OC3 to Level3" button in the upper right corner. You can see it's there. It's just not pushing data through.

I wonder how much bandwith burst.net uses...

But anyway, Charles, see it here: whois.vdi.net, click on the link "OC3 to Leve3", http://nmc.cftnnj.inet.vdi.net/cgi-bin/graph.cgi?device=216.74.127.255&index=3&duration=daily. I saw before that the OC3 was turned on for a while ... then it was turned off. But now what I see is that the OC3 has been serving outgoing traffic (strange, very flat)? :confused: Also, try to change the option from daily to weekly or yearly (on the http link), the OC3 has been there since Feb? I don't understand...

cheers,
:beer:

It seems to big of a coincidence that they keep putting off the activation date to coincide with when burst net leaves either, if they do have it installed I doubt they ever planned on having it up and running, burst uses alot of bandwidth, so if they activated this oc3 they would have a ton and a ton of bandwidth sitting around which they wouldnt be able to afford.

Either way they should have been honest with their customers, at one time i recommended alot of people to vdi now I would recommend them to my enemy.

My prediction is the OC3 will be activated right as burst.net leaves or shortly after....

I hope im wrong...

its serving 20 bps of traffic. my modem can do better.

And besides that graphcs hosted at vdi, several people siad its been tampered with as it wasnt like that before the last update, whos to say its even legit.....

aha.... for some reasons, I thought it was serving 20 Mbps :emlaugh: . But seriously, change the option from "daily" into "weekly" (http://nmc.cftnnj.inet.vdi.net/cgi-bin/graph.cgi?device=216.74.127.255&index=3&duration=weekly) or even "yearly" (http://nmc.cftnnj.inet.vdi.net/cgi-bin/graph.cgi?device=216.74.127.255&index=3&duration=yearly). What do you think?

cbaker> I understand you're upset and unhappy with VDI, but the comments I'm reading do not have anything factual to them and are in no way constructive. This hardly strikes me as fair or appropriate.

To all> obviously VDI has got their hands full of sh**. Perhaps the project mgmt. skills are lacking, perhaps they've gotten screwed on things they "should have planned for." I can honestly say that I too have had both happen to me in years gone by, in a public arena, and the fall-out wasn't pretty. I learned from it though and I now plan extensively in advance to try to make sure it doesn't happen anymore. :) My point is, it happens to everyone, and being bitter towards VDI in this forum really isn't going to affect any change. Only the passage of time will.

I still believe ya'll need to re-tune yer thinking caps on this one... go host with ***** for a while, and you'll be VERY content to let Bill & friends get their job done and give them a 1/2 chance to get things back on track! *giggle* In comparison, VDI's problems are merely fleeting. !!! :eek:

Certainly it's understandable to be angry, but let's please keep it constructive and try to work together on it, instead of making this a slash-and-burn. There's been some very helpful info passed along in the thread, but it's getting worse instead of better.

:) Just my $.02 of course.

:D Bailey

BTW, does anyone have a phone number, e-mail address, and/or snail mail address where we can reach LEVEL3 and encourage them to complete said workorder?

... I have dealt with many providers who say they'll tend to something on X date and it's all written out and planned out -- then they drop the ball with no warning and no explanation -- there's nothing to suggest this isn't the case, so let's put a little bit of friendly pressure on them.

We don't want them to forget about us before the weekend. :)

:D Bailey

Originally posted by baileysemt123
I still believe ya'll need to re-tune yer thinking caps on this one... go host with ***** for a while, and you'll be VERY content to let Bill & friends get their job done and give them a 1/2 chance to get things back on track! *giggle* In comparison, VDI's problems are merely fleeting. !!! :eek:


*****.. well that may be very true when comparing VDI to ***** , but try to compare VDI to DI.
They dont match up and DI has it hands down. Just my opinion ;)

As far as you saying im not saying anything factual NO KIDDING, no body is able to say anything factual about VDI because they dont inform their customers period so nobody has any idea whats going on, but as the minutes tick by getting closer closer to burst leaving and their lines still not working my non factual evidence gets more fatual every minute.

And as for VDI not being as bad as ***** I would have to say their very close if not already there. Try talking to some of the peoples whos business were hurt by VDI youll have a very different opinion after that. Most are my friends and it PISSES me off.

I understand completely about delays in things. BUT NOT KEEING YOUR CUSTOMERS INFORMED is another thing.

Are you aware VDI doesnt EVEN have any staff there at night, in our NOC if we were waiting for a line to be installed I WOULD BE In our server room in sleeping bag calling level3 every 5 minutes. BUT NO BILLS OUT TO EAT AND TO SLEEP.

VDI has no excuses left, theve dropped the ball and I hope it puts them out of business and brings more business to people who cares about their customers like jaguar or wizards....

One of the things I find very interesting in these threads is the way that one professional hosting service responds when another is in trouble.

Those that are supportive and understanding get high marks in my book.

Those who come in with sarcasm, accusations and guns blazing get the lowest marks.

Since I'm currently shopping for both co-location and virtual server providers, my lists actually mean something to me. They are full of very interesting notes like, "Avoid company XYZ.COM like the plague."

Reading the posts that members of an organization make on a controversial topic really leads to some insight on how they will behave when and if we have service issues together.

It's all about character. If you trust someone, and believe that they are honest, forthright and hard working - you can forgive alot. If you don't believe in their character, you will forgive little.

-t

Karin, I do agree that people should give companies time to address whatever issues they might be having. Some of us, however, remember issues that arose last year with continual downtime almost every single day for a long stretch, and the problem even just last month with IP availability issues. This is not to say that no other company ever has problems. It happens. It just seems to happen at VDI more often than at other places. Between what seem to be constant service issues and the very real lack of professional behavior when addressing them, you have a very nice summary of why we will never place at box at that NOC. Saying that VDI is ok compared to ***** doesn't mean all that much to me, and probably not a lot to people who are angry at the problems and the lack of communication regarding progress on the problems. As thewitt says, people can forgive a lot, but they will likely never forgive not being kept informed of things.

Welcome back Annette :)

Originally posted by BC
Just to point out that as reported on HostCoalition, Alabanza has been seriously dragging their feet on backups for the last few months to the point where backups are at least 1 month old (2 in some cases)......

SO WHAT!?!?! What exactly does this have to do with the topic of this thread? The problems that Alabanza may have are no where near the magnigtude of this. Give me a break! What exactly is the point of your post? I thought moderators were supposed to keep things on topic not divert them into an Alabanza bash session. Why don't you get your head out of the sand?

Is VDI hurting our business or is everyones VDI bashing hurting our business? When a potential customer comes to you and asks "Your not on a VDI server, are you?" Where did they hear about the problems at VDI? More than likely from someones bashing. Yes, this sucks, but it is worse to have potential customers not want anything to do with you because of all the bashing. Bash VDI to VDI, not to the public. Your biting off your own nose to spite your face. I have told all my customers to hold tight, and thank God I have good customer relations, because they all trust me. They know that it will be alright, one way or another. And at this point, with all your bashing, even if VDI was to come back 100%, no one wants to be hosted on a VDI server.
:angry:
PS, I got so agravated, I even figured out how to put the angry smiley up. LOL

I have to agree with you for a while :)

My friend has several clients that don't even know about VDI problem at all.... Actually they were quite happy about VDI's speed. In fact I also wonder, how come sometimes where my server is getting 20-40% packet loss, I can still burst to at least 1700KB/s ? No wonder some people don't really realized this. But I do know that VDI has a problem (unlike them) since my server uptime is only about 96% and I am pretty sure this was due to the bad connectivity they are having.

I really would like to know, those who have clients complaining about VDI, do they really know it themselves (by monitoring and recording VDI's latency, experiencing the downtime while they login into your server, etc) or do they know it from this forum from the people complaining? In other words, how many percent of your total customer who complains to you are actually also WHT member? :)

cheers,
:beer:

From what I understand Burstnet is now planning their move out of VDI for 7am Monday morning (4/30/2001). They delayed the move a few times due to Verison not completing work on the DS3.

If Burst is starting off with a DS3 they must need a ton of bandwidth. :D

Have you guys seen this?

http://www.vdi.net/forums/viewtopic.php?TopicID=70

It basically says this:

Just a little info:

Level 3 has been called about this issue with the OC3. A gentlemen called greg at ext. REMOVED, was very helpful, He did find VDI in his database, so he searched through all trouble tickets from VDI there was 0 that is 0 trouble tickets, I then asked him whether he even showed us (vdi) as having a OC3 line, he advised the only orders he saw in his database for vdi were back in JUne of 2000 for a crossconnect and point of service for a DS3 NOT OC3.

Any explanation Bill? Because I sure as hell hope you have.

[Edited by Karl on 04-28-2001 at 12:35 AM GMT]

____________________________
Karl Austin
KDA Web Services

...

Just a note.. Burst was supposed to move out the day after the "upgrade" was supposed to have taken place.

I'm not a webhost like most of the people on this board but the problems at VDI are effecting the members of my site.

I'm really not sure what to think...
:confused: :confused: :confused:

KARL has just decided to add fuel to the Fire for some reason..

Karl call up L3 saying he was a VDI employee, he falied to provide the account code. he has received no information, nor can he get any information.

Karl just please just hang in there and stop looking for some madd issue or screw up :)

L3 will get to our ticket ASAP.

VDI will keep you updated and informed as we get more information. VDI is not falling apart or has bad hardware. We are just awaiting addtional Network capacity, which is "ASAP" the wednesday upgrade went ver smooth and is completed.

the only step is the OC3 activation on the cuirciut.

Thanks

SNIP --

Lost clients is one issue, but what about the loss of reputation that will take years to rebuild!

Sean R.
BurstNET


You did that on your own, don`t knock us for that one.

Please pick up your phone, so your clients stop calling here all day !!!!!


:angry:

Hmm. I don't see where Karl said he (personally) called Level3 nor where he claimed (personally) to be a VDI employee. It looks to me more as if he was quoting someone else. And it sure looks like Sean of Burst was referring to VDI's reputation, not their own. The rest of it I won't address, for a variety of reasons. I can say this whole thing is not very pretty, although it is quite illuminating. It's actually kind of like looking at a train wreck because you can't help yourself.

VDI has not given a empty promise nor failed" The upgrade is completed "hardware wise" and now just a minor hold up on L3 to complete the activation on thier side.

The money was spent and the issues will be resolved.

Thanks Greg from Jaguar PC for the Knife in the back, I`ll remeber when i bent over for ya a few times.

While I have gotten many calls from many clients who are sticking it out and waiting, i`m disapointed to hear the rumours and who is leaving not leaving ect..

The Surprise was that there is another OC3 supposed to be activated the same day, but that is another few weeks away now.

Also our issues are not Months old, it`s weeks old and once again it will get fixed. So please knock it off till the upgrade is completed.

Karl call up L3 saying he was a VDI employee...
what gave you the idea that Karl called L3?
read the post again...

A gentlemen called greg at ext. REMOVED, was very helpful...
He didn't use the subject, "I"... he used "a gentlemen"

anyways:

although I have no direct relations with VDI... all the recent happenings have frustrated even me

oh well, whatever... i still don't understand:

the wednesday upgrade went ver smooth and is completed
com·plete (km-plt)
adj. com·plet·er, com·plet·est. Abbr. comp., cpl

1. Having all necessary or normal parts, components, or steps; entire: a complete meal.
2. Having come to an end; concluded.
3. Absolute; total: “In Cairo I have seen buildings which were falling down as they were being put up, buildings whose incompletion was complete” (William H. Gass).

you shoulda said...
the wednesday upgrade went ver smooth and is awaiting its completion

hope you see the difference
good luck ;)

After reading it again ..

alpha is correct.. I should have been more specific on the "completion" part.

Even though"VDI work is done" it`s still not completed.

Thank alpha for pointing that out.

Have you guys not noticed how bad of a reputation you are giving yourselves? VDI has clearly done there part. It is now up to L3 to complete it. I found it funny that you actually thought VDI would lie about installing an OC3 line. They might as well just give there customers away if they were going to do that. I understand that you guys are upset, but is complaining here the solution? what has this solved? Nothing.

although i'm very disgruntled, i think we should let vdi handle the situation from now on and not put them down. they did do all they can do and they did live up to their promises. the hardware was completed on their end. its now upto L3 to finish their duty. vdi has been a great comapny and although i suffered losses this month, i hope they come back stronger than ever. i have faith in you bill.. anyway, if i were you guys, i'd camp out at their NYC office with pickets if i had to. hell, want me to go there now?? :)

Who ever made that post that VDI is not staffed 24/ 7 !!

Yes we are staffed 24/ 7 :) I personally am tired of hearing that.

we have a pager form on the site if any one wants a call back.

The VDI staff is Very tired the last few days from all the hours being put in, and then have to come here to see this mess.

It really hurts when people who really don`t know what they are talking about, talk about vdi clients and say vdi is not doing anything, not getting a OC3 and waiting for burst to leave to get more bandwidth. Burst won;t even flick the Network at all, not enough bandwidth or servers.

I would like to advise "ONE YOU WHO IS HIGHLY RESPECTED" please come to the VDI Data center to see what is going on, rather then spew rumors.

If you are not a VDI client, then they should not be saying anything at all, just my 2 cents ..

The bashing does need to stop, most of the bashing are non vdi related clients or fake post. Then the rest of the crowd follows along. " 4 weeks of hell and it seems like it`s years old.

After the upgrade, i don`t know how you bashers are going to do the damage control, so even if everything is 1000% and the price is right.

So you tell me what I should do, I try not to go out and post, but it just amazing all the rumours that spew when I don`t come here.

Originally posted by William
SNIP --

Lost clients is one issue, but what about the loss of reputation that will take years to rebuild!

Sean R.
BurstNET


You did that on your own, don`t knock us for that one.

Please pick up your phone, so your clients stop calling here all day !!!!!


:angry:

sorry Bill, but the VDI downtime does and has direclty affected our rep as well. We are doing what we can to restore it . You cant say that a NOC can have so much packt loss and downtime and it not affect teh end user and their opinion of their host. Most clients don't care about who providers our connection , they just want to be connected. So when it goes bad they blame us an thus our rep is hurt.


Thanks Greg from Jaguar PC for the Knife in the back, I`ll remeber when i bent over for ya a few times.

Bill, this was not the intent. Yes you personally did help quite a bit, and at the same time VDI caused several new issues and made some statements that were not followed up on. I dont want to air any of this here though so please contact me if you would like to discuss it. Obviouly though since you know about the move you know that it what has transpired was enough to cause damage and we decided its in our best interests to move on. Talk to you soon

i think the reason why all this is happening is because no one knows what you guys are going through. we just get the occasional post saying so and so happened and so and so will happen. i think people will be more pleased if they knew what you guys are doing to get l3 to get it turned on. of course you dont have to say anything, that is your business. but a lot of us are curious as to why l3 is taking so long. 3 days is a long time to wait. maybe you shouldnt pay your l3 bill next month to get back at them :)

Originally posted by William
The bashing does need to stop, most of the bashing are non vdi related clients or fake post. Then the rest of the crowd follows along. " 4 weeks of hell and it seems like it`s years old.

After the upgrade, i don`t know how you bashers are going to do the damage control, so even if everything is 1000% and the price is right.

So you tell me what I should do, I try not to go out and post, but it just amazing all the rumours that spew when I don`t come here.

I agree, bashing is not called for. We would feel better about updates given that our livelyhood rides in your hands. I hope we do see more reponses if not from other VDI , then from you .

Im glad you made these posts so we know where everything stands. Oh nd, Bill is a workaholic, im sure alone is sleeping at VDI so im not sure where the 24/7 remark came from.

I do believe what would have helped, is that more information was provided as to the upgrade.

Please before you go and get a battle AX, locate a Shop Stewart and then when in question, have "that person" contact me.

:)

Re: NETWORK BANDWIDTH UPGRADE !!!!!!

Just to update and that we are alive

I have been very patient with the OC3 activation.

just to ensure people here are the facts...

The Equipment upgrade is complete, and the Lines have been placed in position.

VDI is awaiting at this point, a level3 employee to activate the cuircut.

I will be monitoring the ticket activity with Level3.



http://www.vdi.net/forums/viewtopic.php?TopicID=48

Originally posted by Jag
Oh nd, Bill is a workaholic, im sure alone is sleeping at VDI so im not sure where the 24/7 remark came from.

It came from a dip**** at the VDI forum who makes a habit of canning his providers for kicks. You'd swear that these idiots get off seeing their tough words in print. I have the same problems as anyone if connections are slow or drop out, but it looks just great for your own business when you act like a spoilt child. Anyone who believes that PUBLICLY trashing VDI is a good move, really has a problem. If it's going to break your livelihood, then jump on a plane and go see them. Wake up!

thanks, felix
I didnt see that 24/7 comment at VDI but I can imagine whats been said.

Originally posted by netrose
Have you guys seen this?

http://www.vdi.net/forums/viewtopic.php?TopicID=70

It basically says this:

Just a little info:

Level 3 has been called about this issue with the OC3. A gentlemen called greg at ext. REMOVED, was very helpful, He did find VDI in his database, so he searched through all trouble tickets from VDI there was 0 that is 0 trouble tickets, I then asked him whether he even showed us (vdi) as having a OC3 line, he advised the only orders he saw in his database for vdi were back in JUne of 2000 for a crossconnect and point of service for a DS3 NOT OC3.

Any explanation Bill? Because I sure as hell hope you have.

[Edited by Karl on 04-28-2001 at 12:35 AM GMT]

____________________________
Karl Austin
KDA Web Services


Hey Bobi,

This was engineered by someone who stands to gain more business if VDI were to close down, and is also smart enough to wind someone else up to deliver the story. Apparently Daniel from VO called up to check and the Level3 guy denied passing any info other than to confirm that VDI were a client...

Cheers.

I am sorry if that post was not true. I was not in a position to verify it, but since I believe that most people should be responsible for what they write and not post lies, I thought that it was important that other members of this forum are aware of it.
I apologize in the name of the original poster to all affected parties it was not true and/or reliable.

And also, I didn't deliver the story. It was on VDI's forum posted by someone. I just referred to it here.

You misunderstood. My comments were not directed at you in any way, and there was nothing wrong with posting this here. I refer to other people.

Has anyone any idea why is this happening? Its really weird how packet loss occures at such precise periods. Any idea as for the reason of this?

Originally posted by William
Please before you go and get a battle AX, locate a Shop Stewart and then when in question, have "that person" contact me.

:)

Hey, I live 30 minutes from VDI. Can I volunteer? :)

Originally posted by RotoHost


Hey, I live 30 minutes from VDI. Can I volunteer? :)


Capital idea... I'll send you the round trip cab fare... :)

It'd be nice to put this to rest once and for all...one way or t'other..

Hi,

Im not sure If I count or not, but I was at VDI last week, and they are definatly doing a lot of work to revamp everything related to their network. I saw the new routers etc, that were put in place a while back (and the old compaq one just kinda sitting on the floor chillin). I saw the old fiber lines, along with where the new ones were coming in. I spoke with all the VDI employees about what they have been doing, whats planned for the future, and thats why you dont see us out here jumping up and down about the delay in getting the OC-3 turned on. They have alot in the works, and alot done already.

-Brendan
brendan@hostrocket.com

Originally posted by hostrocket
They have alot in the works, and alot done already.
-Brendan
brendan@hostrocket.com

Well...Brendan's post here may ease a lot of minds. I trust him. If he says he saw the new equipment, that does it for me. :)

I was hoping that the $$ was going somewhere.

RotoHost: let me know when you will be here, I`ll give you a tour. just fill out the vdi page form with yout Number and i`ll call ya back.

Thank you for offering :)

If any can understand the frustation that we have been going through , you would start shooting people for the comments that are being made :)

I`m just getting annoyed at all the rumours and bashing at us when we have spent a lot of money and time. isn`t it murphy`s law that the last step takes the longest ??

Murphy's Law (paraphrased) says that if anything can go wrong, it will.

And Murphy was an optimist, because it will go wrong whether it can or not.

I think Murphy needed shot... too bad he is already dead.

Personally, if Level3 sat on this ticket from My company, I would look to replace them in the near future. When I shut the lines to them off, I would let them know why they lost the business.

It doesn't matter that they don't upgrade bandwidth on weekends... it should have been done already. It is a simple thing for them to impliment at that stage.

I don't blame VDI, but I do think Level3 should have been much faster to respond to the upgrade - They knew it was ready.

Tim L

I think Level 3's network sucks. I worked with them in the past, and their network is horrible. Although, they were very fast to respond to my inquiries.

Superiorhost, its not that easy to replace an upstream provider. Especially if you have as big a pipe as an OC3. It will take months to pull in another OC3 from a competitor. Also, VDI probably has a 2 year minimum contract with Level3.

From hearing about VDI's reputation, I'm not sure I blame Level3. We haven't herd their side. We only here VDI placing the blame on someone else.

There are too many crazy things going on at VDI to think that its always someone elses fault.

I read an article in WH magazine that stated that VDI one day unhooked all of their servers and their clients servers, put them in a truck, and drove to their new facility. The article also states that it took them a few hours to set everything in racks in the new facility. The article then states that they didn't notify any clients of the move. What I though was crazy (and funny) in the article was that it stated that when VDI was ready to connect the servers back on to the internet, they noticed that there was no active internet connection in the new facility.

Now what kind of company does that kind of stuff? Isn't checking the internet connection in the new facility the first thing you verify? The article stated that VDI blamed the upstream provider for failing to deliver.

Where is this article? Who was the source? And when did this take place? Thanks

I just talked with John sarintino, i guess hes the ceo??? Anyways he was a nice guy and I got him to agree to post a circuit ID # or order# here so that people could verivy with level3 that there is actually a OC3.

Maybe we can come to a resolution finally.

Originally posted by Jag
Where is this article? Who was the source? And when did this take place? Thanks

I think it was in the March or April issue of web hosting magazine (published by infotonic). Or it could possibly have been the February issue. Its one of the resent issues though. And I'm not sure who the source is or if the article was true or not.

While I too remember the story (could not find it in my back issues) as I remember it they stated it more in terms of a rumor rather than a fact so I would be cautious before adding this one to the current situation. Just my 2 cents!

It was a letter to the editor, in response to an article about another provider. I believe it was last month (could be the month before, I don't pay a terrible amount of attention to WHM, as it's about as useful as what I line the cats' boxes with), but based on the writer's knowledge of certain other events related to VDI, it was at least minimally credible.

vizi,
I also know that the line Was ordered before there was the netowrk issues with the bandwidth. Before this slow down happned, bill had told me they had the lines coming.
It is a telcom thing... they are slower than you could believe.
Yes, I understand it would take a while to get a new provider, but if this one acts the way they do, then changing when possible is what I would do.

I also know that vdi as a company is young, and the owner(s) are younger than I am, but they are making good progress, dispite all that is going on behind the sceens. Bill is busting his butt, and not giving in to the pressure of it all. For that I have to commend him.

Their growth was sudden, and unplanned. Out of nowhere came all these hosts looking to leave a major competitor, and found vdi. No advertising other than word of mouth. They exploded with growth. Over 40 servers came in the day mine did.

I have had similar growing pains. The trick is to get through it with your shirt on your back, and a lot of sweat, and tons of determination. I have seen the determination at vdi, and know that once things are fine with the OC3, then from there things will get better and better. They may not yet have all the answers, but I think they are looking hard for the ones they don't have. It will take a couple months to smooth out completely, I'm sure, but I think that in the long run, things will be great.

Tim L :cool:

LEVEL 3 UPADATE

Level3 has located our DLR paperwork, they are now processing the turn-up. We now will get a time when the cuircut will be turned up tommorw.

Just hang till tommorw !


[Edited by wjensen on 05-01-2001 at 08:16 PM GMT]





What was the hold up on installation

There was Mis-communication with the sales Agent and the Install group @ Level3. There was no DLR present for installation

What is a DLR

Before a line is turned up, there needs to be a DLR "network map" for installing and turning up the cuircut.



http://www.vdi.net/forums/viewtopic.php?TopicID=86



:)

It's just a shame that VDI shut their forums, or are they back up again because I just get server not found fro vdi.net

Also of note is that yesterday a traceroute was posted on the VDI forums that shows packets being dropped when entering the first hop of VDI core0.cftnnj.xxxx (I think the first part is right) when the bandwidth usage was well below peak capacity, which begs the question why is it dropping packets?

So,
Is anyone else able to get to vdi's site today ? I am getting a 404, and a tracert dies... our machines are tracing in just fine... but no vdi site right now ?

Is this just me or you too ?

Tim L :cool:

Its up again with a message from the owner

I don't know.
I have had bad&hard time and still did until yesterday.(My site has been moved off VDI)

Not that I dislike VDI, I just don't like the way Willian did things. After his pretty announement, things got really bad. He never came to a board for explanation but kept his mouth shut then he posts his pretty words again. The result? No change.

Yes.. the site is back now.. I guess we will see what is coming for today.

Tim L :cool:

For the people who are complaining and complaining about losing their own customers. I don't think its VDI's fault. The upgrade was announced and scheduled so you should have informed your cusomters of a bumpy ride. Just my opinion.:stickout

You see.. I am a cutomer, not a host. Why should I understand and be aware of the current status of VDI or upstream provider? All I care is the uptime of my site. And so far, after the outage, the uptime has bee really bad, not to mention the bad ping spikes.
I am complaining because I should be.

There has been no downtime since wednesday, and the bandwidth has been decent. If you are having downtime, it not the VDI network.

*sigh*

...has actually been pretty ok for the last day or two. I'm running of hostrocket which uses VDI and my ping times have been pretty acceptable lately...

their connection to UUnet is full about half the day though, so that slows people in the central and west us down a lot.

Well, as far as I know... just about all of Burst servers are out of the VDI NOC and into their own. That's probably why you've been seeing speed increases the last 1-2 days.

A few servers from Burst and his bandwith is not near enough to make a noticble change. I would need to at lease loose 200 servers to see a change.

Originally posted by William
There has been no downtime since wednesday, and the bandwidth has been decent. If you are having downtime, it not the VDI network.

Why am I still seeing 30% packet loss at your Core Router?