70809
04-25-2001, 12:49 PM
Dear sirs!
We want to inform up to you sad experience of cooperation with "Boksoft" company
(www.boksoft.net www.boksoft.com www.smarthostingtools.com).
In March of month the software urgently was necessary for operation of the server in quality hosting for our company.
All know, that for these purposes exists three popular programs:
plesk (www.plesk.com), ensim (www.ensim.com) and cpanel (www.cpanel.net)
Plesk and Ensim at once have disappeared as they have not liked us.
Cpanel appeared very dear(expensive).
And to buy cpanel it is not possible, as officially nobody sells this program.
And here it is random from conference www.webhostingtalk.com we have seen advertising Smart Hosting Controller program by made certain Boksoft corporation.
Came to them on a site (www.smarthostingtools.com), have looked cost of the program and its(her) possibility.
The interface of the program and functionality have made on us a good impression.
Also for them on a site it was written, that in April there will be a free-of-charge upgrade in which possibilities mail lists and others will be added.
Having consulted with our heads we have decided to buy this program.
One person Arnoud Boksteijn corresponded with us always.
We have written, that to us the software similar is urgently necessary for yours and we have stopped on you and would like to gain it(him) as soon as possible.
To speed up the process of purchase we have paid the program through the system of instant payments Westen Union. ($750)
In day to us send the link to archive with the program.
We shall remark at once, that the instruction on operation with the program consist of 2-3 sheets.
All of us have fulfilled under the instruction which they have sent us and at last the program was placed(installed) on the server.
First of all we have wanted to check up the program and have made for the test hosting one domain.
The program has created hosting for www.artrek.ru address and that we see:
90 % of that that was indicated for them on a site, the program DOES NOT DO(MAKE)!.
We have written to them, that for us practically nothing works.
They write to us, that all works for them and that too all works for their other clients, and ostensibly it we not correctly installing program.
We were in a shock as in our company 3 certificated programmers work and they simply not could installing the program with errors.
Choice was not.
We spend a pair of hundreds dollars that to us there came programmers from another the companies and have put a software.
They install the program and thus were detected all same errors.
And we have again written to them, that the program yours does not work and it is not necessary to tell lies that ostensibly she(it) works for other your clients.
We have still asked that they have sent the list of their clients which use their program.
They of nothing have sent us, having ignored our request.
After that we have asked the programmers to view the initial code of the program and scripts to learn(find out) a real reason why the program does not work.
Programmers having viewed the initial code, have seen set of the unfinished scripts because of which anything and does not work. For an example:
In the admin-panel there was no button " to delete the user ".
That is create õîñòèíã we can but to delete it(him) in any way it is impossible.
Or Have created hosting. Hostingã really exists. We try to go on ftp to begin to rock files on the server, and us does not start up.
Then in the new version of the program of us nevertheless have let on ftp.
But in home directory of a folder cgi-bin does not exist!
Even to change chmod for files it is impossible..
Sensation such, that idiots work!
Here we understand, that us have simply deceived and have sold the idle program, and we write to them that immediately return our money or we bring an action against you for fraud!
And here to us Arnoud writes, what yes it is real in the program which we to you distances are defects, that is they have admitted that they gave us the idle program.
But further it(he) writes, that according to the license (which we did not sign), we can not bring an action against them as they have 30 days on correction of all errors.
We have conferred and have decided to believe them, that in 30 days they will give us the program which will work completely!
At last there has occurred the thirtieth day and this letter is sent us:
=-=-=-=
Denis,
The newest version we expected today is not yet ready, but will be on Monday. This 6.0 version should solve at least 90% of your problems.
Contact me asap if you still have problems.
Arnoud
-=-=-=
Installing this new version of the program, and all same errors were detected.
We think, well we shall wait till Monday (there was a Friday).
There has occurred Monday (33 day from the moment of purchase of the program) and anything to us was sent.
BUT!
We came to them on a site and if three days back for them it was written, that mail lists will be ready in April of month now there it is written, that it(he) will be ready in May.
There will occur the end of May and they will write, that will be ready in July and so on.
Now, that their program does not work, we carry heavy losses.
For those thirty days, we have lost already about 47 large corporate clients.
And they are silent and plainly nothing do(make).
We simply do not have other choice, except for how to bring an action against them if they voluntary do not want to return our money.
And in court, we shall demand compensation and a moral harm and the indemnification because of them.
Though in our country it is accepted to solve all physical violence, it we such kind with them are still nursed.
It would be desirable to apologize for set of errors in the text.
The translator of our corporation already as the second month lays in hospital, after an autocrash, therefore we now communicate by means of the program of a translator.
Denis
We want to inform up to you sad experience of cooperation with "Boksoft" company
(www.boksoft.net www.boksoft.com www.smarthostingtools.com).
In March of month the software urgently was necessary for operation of the server in quality hosting for our company.
All know, that for these purposes exists three popular programs:
plesk (www.plesk.com), ensim (www.ensim.com) and cpanel (www.cpanel.net)
Plesk and Ensim at once have disappeared as they have not liked us.
Cpanel appeared very dear(expensive).
And to buy cpanel it is not possible, as officially nobody sells this program.
And here it is random from conference www.webhostingtalk.com we have seen advertising Smart Hosting Controller program by made certain Boksoft corporation.
Came to them on a site (www.smarthostingtools.com), have looked cost of the program and its(her) possibility.
The interface of the program and functionality have made on us a good impression.
Also for them on a site it was written, that in April there will be a free-of-charge upgrade in which possibilities mail lists and others will be added.
Having consulted with our heads we have decided to buy this program.
One person Arnoud Boksteijn corresponded with us always.
We have written, that to us the software similar is urgently necessary for yours and we have stopped on you and would like to gain it(him) as soon as possible.
To speed up the process of purchase we have paid the program through the system of instant payments Westen Union. ($750)
In day to us send the link to archive with the program.
We shall remark at once, that the instruction on operation with the program consist of 2-3 sheets.
All of us have fulfilled under the instruction which they have sent us and at last the program was placed(installed) on the server.
First of all we have wanted to check up the program and have made for the test hosting one domain.
The program has created hosting for www.artrek.ru address and that we see:
90 % of that that was indicated for them on a site, the program DOES NOT DO(MAKE)!.
We have written to them, that for us practically nothing works.
They write to us, that all works for them and that too all works for their other clients, and ostensibly it we not correctly installing program.
We were in a shock as in our company 3 certificated programmers work and they simply not could installing the program with errors.
Choice was not.
We spend a pair of hundreds dollars that to us there came programmers from another the companies and have put a software.
They install the program and thus were detected all same errors.
And we have again written to them, that the program yours does not work and it is not necessary to tell lies that ostensibly she(it) works for other your clients.
We have still asked that they have sent the list of their clients which use their program.
They of nothing have sent us, having ignored our request.
After that we have asked the programmers to view the initial code of the program and scripts to learn(find out) a real reason why the program does not work.
Programmers having viewed the initial code, have seen set of the unfinished scripts because of which anything and does not work. For an example:
In the admin-panel there was no button " to delete the user ".
That is create õîñòèíã we can but to delete it(him) in any way it is impossible.
Or Have created hosting. Hostingã really exists. We try to go on ftp to begin to rock files on the server, and us does not start up.
Then in the new version of the program of us nevertheless have let on ftp.
But in home directory of a folder cgi-bin does not exist!
Even to change chmod for files it is impossible..
Sensation such, that idiots work!
Here we understand, that us have simply deceived and have sold the idle program, and we write to them that immediately return our money or we bring an action against you for fraud!
And here to us Arnoud writes, what yes it is real in the program which we to you distances are defects, that is they have admitted that they gave us the idle program.
But further it(he) writes, that according to the license (which we did not sign), we can not bring an action against them as they have 30 days on correction of all errors.
We have conferred and have decided to believe them, that in 30 days they will give us the program which will work completely!
At last there has occurred the thirtieth day and this letter is sent us:
=-=-=-=
Denis,
The newest version we expected today is not yet ready, but will be on Monday. This 6.0 version should solve at least 90% of your problems.
Contact me asap if you still have problems.
Arnoud
-=-=-=
Installing this new version of the program, and all same errors were detected.
We think, well we shall wait till Monday (there was a Friday).
There has occurred Monday (33 day from the moment of purchase of the program) and anything to us was sent.
BUT!
We came to them on a site and if three days back for them it was written, that mail lists will be ready in April of month now there it is written, that it(he) will be ready in May.
There will occur the end of May and they will write, that will be ready in July and so on.
Now, that their program does not work, we carry heavy losses.
For those thirty days, we have lost already about 47 large corporate clients.
And they are silent and plainly nothing do(make).
We simply do not have other choice, except for how to bring an action against them if they voluntary do not want to return our money.
And in court, we shall demand compensation and a moral harm and the indemnification because of them.
Though in our country it is accepted to solve all physical violence, it we such kind with them are still nursed.
It would be desirable to apologize for set of errors in the text.
The translator of our corporation already as the second month lays in hospital, after an autocrash, therefore we now communicate by means of the program of a translator.
Denis