First of all,

Ive been waiting since October 15th for my cheque. I got a email saying he confirm my cheque was sent.

So i waited and no cheque, so now im frustrated, I email them, no response, I email again incase some how my email never got to them. Still no response, I posted on their forum, Asher responded saying he will check up and no answer.

So i have it 4 days, No answer, So i sent a email again. Nothing. So now i made a thread again, hoping it will catch there eyes.

I just want my money now so i can cancel my account with them already.

There support is non existence.

What steps should I take next?

May be ask them to cancel the last cheque and resend? This may cost you some small amount of money.

I have the same problem with them... Ordered ATM Card on 05/12/2002 ... and didnt get any info about it... What is wrong with HostCharge?

Got e-mail from them...

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Dear Merchants,

As you know HostCharge has been shifting its banking system to a new bank. We are proud to announce that this is now 100% done and we are now established with our new bank.

Starting immediately we have the following payout policies in place:

- Any money transfer requests under $2500 must be sent to an ATM card. It costs just $5 to receive money on your ATM card.

- Transfer requests above $2500 can be sent via wire transfer for $25 per transfer (or via ATM card).

- As of right now all wire transfer requests to ATM cards or banks have been cancelled (except those above $2500).

- All clients are required to make transfer requests in the same way you would request a wire transfer EXCEPT that you need to modify your wire info in this way:

1. Login to your MCC
2. Update your bank info as follows

1. Set your bank name to PaySpark
2. Set your account name (account title) to the name on the atm card
3. Just put \'PaySpark\' in the spaces for the addresses of the bank (bank
address, city, zip, etc)
4. Your address as on file, should be the address you gave to PaySpark
5. Account number is the ATM card number
6. Swift code should be \'PaySpark\'

Once this is done, go ahead and request a wire as you would normally.

- If you haven\'t received your card yet then email trevor@hostcharge.com (with your name and email address only!), then you need to wait, please dont email again and again saying that you have not received the card. Your card will be sent to you via priority mail so that you receive it as fast as possible.

We apologise for any inconvienences caused in the meantime, but this is the final major inconvience you will face and we hope from now onwards your experience with Hostharge is a smooth one.

Sincerely,
The HostCharge Team.

Ive finally got a response.
Will let you know how it go's.

Originally posted by MultiVol
Ive finally got a response.
Will let you know how it go's.

What did they say?