Can anyone get to Webreseller.net ? My server with them is inaccessible...

Looks like a minor attack and we are resolving it...

OK, great. It's too bad about the attacks, but you guys are REALLY fast...

Too many network problems and crappy support. It's about time to move on...

I hardly agree that we offer crappy support, if you have had support problems or if something is not being done please contact our NOC and it will be resolved.

Originally posted by webreseller
I hardly agree that we offer crappy support, if you have had support problems or if something is not being done please contact our NOC and it will be resolved.

Well that's your biased opinion. As a customer who still has open tickets from a week ago I say you have crappy support. And too much down time.

I agree about the recent network problems being a problem, but for me on the other hand support has been absolutely great. It's always been speedy and helpful...

you can't completely block/prevent DoS attacks.

I have nad no problems with Webreseller's support. I have been with them for about 4 months now.

I am sure this is a metter that is being worked on for you, after quickly glancing through the helpdesk there are no tickets that have been unnswered for that long, there are some that are on hold becuase they are being worked, however, all have been answered.... Sorry if you are experiencing any problems... Fell free to PM the ticket number and we will get to the bottom of it...

We have just completed the purchase of a new system that should be able to block them for the most part or should I say, detect them then block them... We will be getting this into place shortly. We have been gathering some preliminary data.

Still down for me... I have to agree, time to move on.

You guys should go to rackspace and pay 600 - 700 dollars a month for the same server you are probably paying 160-200 for and only get 50 GB of bandwidth.

they are working on it, im sure it will improve.

I am terribly sorry you feel that way, we are investing a great deal of capital into preventing these in the future. These attacks effect everyone including us and we are as bothered by them as much as you are.

The recent network problems are a pain (this one, and the last attack), but I'm really surprised to hear support problems. Whatever issues I've had with webreseller, their support has always been very fast and efficient.

You guys should go to rackspace and pay 600 - 700 dollars a month for the same server you are probably paying 160-200 for and only get 50 GB of bandwidth.

WRONG... I have many servers in many DC's and get much better connections and support when needed than at webreseller. You do not have to go to rackspace for decent uptimes. :rolleyes:

I realise they can't stop dos's but then again would you host your servers at a dc that was getting an awful lot of them given the choice?

Are the servers still down? Seems like it. www.webreseller.net also down.

This looks like more than a DOS attack.. I'm getting 100% packet loss, not even one is getting through.

I have used most of the major datacenters and they ALL have problems, some have crappy support, some have network problems, some have connection provider problems, some try to charge you for every little thing.

webreseller is the only company that i have been with that has had great support and a very fast network, and has room for improvement, which you can see they are taking serious.

Def, sorry you're having trouble with your vendor, if it at all helps you, he.net has been an excellent provider on a number of occasions (Lab clients, my hosting customers etc)

Hope it works out for you soon, and hope your family is well.

webreseller is the only company that i have been with that has had great support and a very fast network, and has room for improvement, which you can see they are taking serious.

Great, I am glad in your experience that all is well at webreseller.
In my case however, it isn't :D

or better yet, forget rackspace, pay $900/mo for a 1ghz 512mb of ram server at vdi.net LOL

<Edit - Back up now->
Hehe, VDI, maybe not :)

Mine seems to be back up (we'll see if its for good), was down for about 25 minutes total.

well i suffered alot too from the network downtime...but as for the DOS attacks,i believe that no one can completly avoid or prevent it.
still i have to say Webreseller has got a quick and helpfull support team.

This post will be followed up with a response from our CTO.

I want to preface this by saying this was NOT a attack. We were attempting to implement new systems to prevent further attacks. Some have been put in place and since then we have had no problems, however, we wanted to enhance that and while doing so it cause a conflict with our routers. This should not have happened, however, it shows what one single line can do.

Thank You
Robert Greenawalt
CEO / President

Originally posted by Samuel
Def, sorry you're having trouble with your vendor, if it at all helps you, he.net has been an excellent provider on a number of occasions (Lab clients, my hosting customers etc)

Hope it works out for you soon, and hope your family is well.

Hey Sammo. I've been looking at The Planet and know some people with servers there that are extremely pleased with the network and the support.

Originally posted by webreseller
I am sure this is a metter that is being worked on for you, after quickly glancing through the helpdesk there are no tickets that have been unnswered for that long, there are some that are on hold becuase they are being worked, however, all have been answered.... Sorry if you are experiencing any problems... Fell free to PM the ticket number and we will get to the bottom of it...

What a coincidence, Ticket ID BGG-18786 was just answered - but not really :rolleyes:

i'm just curious def, did you try calling them?

Cool def, I love that he is so close to me (45 minutes), but its relative, cantr help ya on theplanet, but you know you have space with me anytime for free on my servers

Originally posted by LogicBrendan
i'm just curious def, did you try calling them?

Calling, paging, you name it. The day after Thanksgiving I had a server go down. It took over 5 hours for webreseller to respond. And this was after unanswered phone calls, pager, and emergency tickets. Evidently there was a hardware failure - we only found that out by looking at the kernel logs. We wanted to know why it took over 5 hours to respond, why no one was answering the phone, and what exactly was the problem with the server. To this day, none of these questions have been answered.

I'm with Webreseller since 5 months and I find the support really great and friendly. They're very fast too. Unfortunately, the network is very bad since 2 or 3 months : donwtime again and again. I'm very sorry to say that because the team is nice.

But I'm quite nervous with all problems and my customers send emails to me to ask what happens with my site... I think I will leave next month if nothing goes better soon.

Damned, it's not the good topic. Anyway, it is valid also here.

Def,

You were informed that the plan you are on does not give you weekend phone support and only help desk, I want you to know that we were working on the problem 10 minutes after your ticket came in and yes it was a hardware issue.

We have also notated to you that we will work something out with you becuase of the numbers you have with us a number to contact us 24 hours.

I have to say that the support has been great. Paul, Joe, Dave, Jon and Matt are always very helpful...even when they are extremely busy they always seem to be able to get done what we need. Granted, I try and keep tickets to a minimum and only if its something that we can't do without being at the console or something that is beyond our ability.

I'm willing to deal with a few network problems here and there for the benefit of their excellent support and ultra fast speeds. Our over seas customers are very happy because they have ping times lower than many of the "big" providers.

I'll point out one other thing here...what other provider would say that they caused their own problem with something they installed? Now some of you might not want to hear that but to me it is very refreshing. Truth is nice to have.

Show me a data center that has no problems, then we'll all go there...then they'll have problems.:)

Originally posted by Everyday
I'm willing to deal with a few network problems here and there for the benefit of their excellent support and ultra fast speeds.

That's been my overall philosophy with Webreseller for the nine months I've been with them. Yes, there are times when I've wanted to drive up there and strangle someone, but the good has far outweighed bad in regards to their overall quality of service.

Their support is the best I've ever experienced, particularly in this price range. I used to hold Tera-byte up as the standard of quality customer support, but in my opinion and experiance, webreseller has surpassed them.

There's one exception, and this has been an issue for a while. Webreseller, if you're reading this, someone has got to man the switch on weekends - or more specifically, Sundays and holidays. I hope that as you continue to grow, you will eventually put a human in the datacenter 24/7 so that reboots and other emergency-type issues can be handled more quickly.

Yeah, I second Shout feedback. Webreseller is a great provider, but you need to have some techs available 24/7 to resolve any network issue quickly.

I think that we can agree that Webreseller support is very good, but my major bone of contention with them is that their client updating during these network issues is very poor. Granted we can't go to their site when the network issues are occuring, but I would only hope and expect that we get some sort of notification as to what the problem is/was and what steps they are taking to ensure it won't happen again. As of now, none of the information contained in this thread dealing with the routers, etc.. is posted on their forum, which is the precise place to have this sort of information posted. It has come to the point where when there are network issues, a lot of their clients come here for the reasons so that they can in turn notify their inquiring clients. We all know that this isn't right. So basically webreseller does a great job overall of supressing these network problems, but we need to be made aware of these issues as they have a direct effect on our business and coming to WHT for updates is not the right arena for this to take place.

-Steven