No - there is not a grace period for refunds on new registrations, and we do not delete unwanted domain names.

While in your cart, you can "save for later" or "remove" items at any time. Click "checkout now" to continue.

Once you click to "purchase" this is your indication that you have authorized the charge and agree to purchase the items in your shopping cart.

We do not offer refunds on domains after registration is complete. All sales are final (as stated on the shopping cart and per our registration agreement).

This would include fraudulent registrations, misspellings, or simply changing one's mind. Please verify spelling and number of years on new registrations once in the cart and again on the next page prior to purchase. This can help avoid unwanted domain registrations.

In addition, eNom has removed the Delete Command within its API. This command was removed on March 31st, 2009.

We are sorry we are unable to issue credit, remove years, or delete names.



Recently read that within Enom's FAQ. Surprised to see that they stopped doing refunds on domains even with fraudulent orders.

That's in their interest though? Do they have the powers to delete domains once registered?

I always the purchase of any domain is a kind of 'final' purchase....

There used to be a grace period of one week during which a domain could be "unregistered" but black hat SEO types started using it to test domains and then return the ones that didn't look like they would do as well.

Also spammers would use a domain for a few days and then return it and start in with another - all without paying for the use of the domains in the end.

The constant back and forth of tens of thousands of domains per day became too expensive and time consuming for the registrars to deal with so one by one they've all eliminated the grace period.

Ye ICANN removed the "taste" period a fair few months back for good reason.

So all registrars had to send this onto the consumers. It kinda sucks for the end market as you cant get a refund on chargebacks and customer error. But its a good thing for the domain industry in general.

Just make sure you make all this clear in your TOS to cover yourself.

Hmm, Resellone still lets you remove domains for $1.

eNom is going downhill lately, they completely stopped supporting third party resellers as well, if you ever want to talk to eNom, you have to have a direct relationship with them.

Any Logicboxes registrar allows you to delete a domain within the initial grace period.

It does cost you a buck, but you get the remainder back.

OpenSRS allows a refund minus $1 within 5 days from creation on .COM, .NET, .ORG, .BIZ, .INFO, .US and within 2 days .UK

Hmm, Resellone still lets you remove domains for $1.

eNom is going downhill lately, they completely stopped supporting third party resellers as well, if you ever want to talk to eNom, you have to have a direct relationship with them.

That's always been the case, afaik.

Hmm, Resellone still lets you remove domains for $1.

eNom is going downhill lately, they completely stopped supporting third party resellers as well, if you ever want to talk to eNom, you have to have a direct relationship with them.

I reckon this. They will not talk or say anything via email to sub-resellers. Do not know why so many people still using them.

I think we should give our money to people/companies that respect us...

On march 3rd ResellerClub sent this to their resellers:

From the 11th of March, 2010, we will be modifying our Add Grace Period Policy and will not be able to entertain requests for Add Grace Period Deletions beyond a certain number of Domains.

In keeping with the new ICANN and Registry Policies, we will be introducing a restriction on ourselves due to which we will not delete any Domains in the Add Grace Period once we have deleted 8% of our total Registrations for that month.

Having said that, we have come close to that 8% mark only once since inception and hence this is merely a precautionary measure and we should be able to entertain all your AGP deletion requests without any hassles.

I welcome this as a business it becomes costly when you provide refunds on domain names

I welcome this as a business it becomes costly when you provide refunds on domain names

We don't want to, in any way, encourage domain tasters, so we say no refunds on domains, but when a legitimate customer has clearly made a typographical error, or something like that, since we can get all but a dollar back, we can offer that, and avoid an unhappy customer. That doesn't happen very often, but it's good that it's there.

Hmm, Resellone still lets you remove domains for $1.

eNom is going downhill lately, they completely stopped supporting third party resellers as well, if you ever want to talk to eNom, you have to have a direct relationship with them.
Why is that a problem? If you have a good "parent" reseller, they should be able to help you even better (faster and more complete help) then eNom directly.

Why is that a problem? If you have a good "parent" reseller, they should be able to help you even better (faster and more complete help) then eNom directly.

Two problems:

1. Most help requests regard things that the parent has absolutely no control over, such as delays in the transfer process (a common enom problem) or other things that only enom can address or would know the answer to.

2. If you have a parent reseller who is no longer in the business enom will do NOTHING to help you. You (and any of your resellers) are completely without support. You can transfer your own account to a direct enom account if you are willing to pay the upfront fees, but then you LOSE all of your resellers. At least that's what an enom rep told me before they stopped answering my support tickets.

The best solution for us was to move everything to NetEarth One. We get slightly better prices and far better support.

Two problems:

1. Most help requests regard things that the parent has absolutely no control over, such as delays in the transfer process (a common enom problem) or other things that only enom can address or would know the answer to.

Actually, our experience, with several thousand resellers "under" us is that the vast majority of problems/questions are easily resolved without us having to contact enom.

About 10% require us to contact enom directly on behalf of our sub-reseller.. and since we have our own dedicated eNom rep, the reply is very quick.

Two problems:
2. .... You can transfer your own account to a direct enom account if you are willing to pay the upfront fees, but then you LOSE all of your resellers. At least that's what an enom rep told me before they stopped answering my support tickets.

That's not correct. If you deposit the necesssary funds with eNom, or "buy" whatever level you want.. then your account becomes direct with them, and you keep all your sub-accounts intact with no changes.

I guess it depends on what kind of resellers you have then. Ours are all web hosts, and they rarely have a reason to ask me for support, the same as I rarely have a reason to ask my parent for support. Domain name registrations are not a complicated business. If I need help it's because something is wrong at eNom or it's a billing issue, and no reseller can answer those kind of questions.

Recently read that within Enom's FAQ. Surprised to see that they stopped doing refunds on domains even with fraudulent orders.

We are always disabled domain register option on WHMCS.For we can not avoid fraud order,please choose None and register manually when the order is normal status.
We are small webhosts,not ICCAN accredit,is there a good way?