Hi,

A reseller is asking me to activate 'Upgrade / Downgrade an Account' for him in WHM. I'm not sure if this should be done. I know a couple of hosts who aren't doing it. Should I avoid it and if so, what is the reason for that?

The server is using WHM 5.3.0, Cpanel 5.3.0-S69, RedHat 7.2

Any answer is gratefully received.


Thanks
John

Can you give me a reason for NOT doing it?

How are your resellers supposed to change qoutas on their customers accounts?

Nogi, the packages in WHM probally what you're using.

The upgrade downgrade package is if you set up packages for your resellers to use.

Maybe I'm saying the obvious here, but they may see a feature you really aren't using, or maybe you are?

Can you give me a reason for NOT doing it?

That's great - if there is not reason - just wondered why some hosts restricted this so that resellers could only change quotas for disk space and bandwidt - not the other features assigned at account creation - so it's not a problem - why are they deactivating this feature then?

John

Hi Samuel,

They can add, edit and delete packages now. Then there are the upgrade/downgrade link. I didn't mark that checkbox (under edit reseller privileges in WHM). Just wanted to know why some hosts hasn't enabled that feature for resellers before I enables it to him. There may be some issue that even I don't know about - kidding :stickout: ;)

John

I don't see any reason not to activate the "upgrade/downgrade account" feature for resellers. It's a feature that all resellers will need and there's no security risks or anything involved in it. It'll be a lot of hassle for your reseller client to keep on emailing you to do it for them.

Alan

Ok, thanks everyone. I think that I can activate it - looks like resellers can only edit for their own accounts - I mean only the resellers own packages are shown when selecting a new package for a domain.

John

Yep... when resellers create their own packages, WHM appends "<username>_" infront of the package name so that the system knows it was created by them. Then when it lists the packages in their own WHM, it only shows the ones with their username appended to them.

You can see all the packages by logging in as root in WHM, and you'll see the reseller username at the front of the package.

Alan

IF anything you shoul disable the modify quota links and only allow your resellers the ability to upgrade down grade their accounts.

There is a bug in in WHM changing the quota the other way does not change the amount allocated to the reseller. If a reseller creates a package with 250 meg of space and creates an account on it then later decides to change the quota to 150 megs he is still charged with 250 out of his allocation.