My business doesn't even offer official phone support and it's more available than QSOL's Toll-Free line.

First, I emailed. I sent a couple, got a couple replies. I sent one more telling them I would call. However, I asked for clarification about an issue, and to have a product added to my quote form. Neither of these issues were taken care of, as they apparently stopped reading the email when I told them I would call.

So I called. They weren't around over Thanksgiving week and weekend. Fair enough. I called again last Monday. No answer on Sales, no answer on Technical support. I figured I'd leave them a message, giving them my number to return my call. They never did. Here it is on a Saturday -- 12:00 p.m. their time. I call once more, and no answer, but a message that they are closed.

I'm thoroughly disappointed. If this is their pre-sales support, what I'm I to expect when I've got a server malfunctioning and need it repaired ASAP? I believe in second chances, but this is not promising. They likely lost a sizable purchase from me, as well as some very lucrative future business. Oh well, off to Dell...

Brian

try www.ironsystems.com or www.serasystems.com

I had a little trouble getting a hold of Joe, but someone always answered the phone. I've only bought 1 server from Qsol, but I'm happy with it so far.

Frank

I tried to buy from them and did get superior response up until I decided to buy from them and asked for an invoice to be emailed to me (I'm outside US) need it for accounting, a simple email quote won't do. Then all stopped...contact lost, so I went elsewhere.

Nordic

They are still in business?

Btaylor:)

It seems they are very busy people
:D

Originally posted by jolly
It seems they are very busy people
:D

Busy doing what? Not picking up customers' phone calls. It can't be right. The same story with StarBox Server. First I bought dozens of machines from them. Next, they are not picking up phone calls. The last thing I know, they closed up shop. (www.starbox.net)


Btaylor

This is a sincere apology to all who have tried calling QSOL in the past few weeks. We have been working EVERY day, but have not been able to call back every sales call.

ALL support calls were answered and problems were solved without delay, during these busiest few weeks.

I am not normally on this website, but a customer mentioned several postings here. I decided to see this site after a number of months, and did a keyword search for QSOL.

I found several good QSOL threads but was saddened to see that there was a thread regarding QSOL ignoring the customers and/or potential customers. I must apologize for our lack of phone call returns as we have been extremely busy and short-staffed.

We have had great success over the past 3 years and are growing at a tremendous rate. With over $10M in sales behind us, we have been a stable and supportive company for all of our new and long-term customers.

Again, please accept our apology.

Originally posted by Joe Safai
This is a sincere apology to all who have tried calling QSOL in the past few weeks. We have been working EVERY day, but have not been able to call back every sales call.

ALL support calls were answered and problems were solved without delay, during these busiest few weeks.

I am not normally on this website, but a customer mentioned several postings here. I decided to see this site after a number of months, and did a keyword search for QSOL.

I found several good QSOL threads but was saddened to see that there was a thread regarding QSOL ignoring the customers and/or potential customers. I must apologize for our lack of phone call returns as we have been extremely busy and short-staffed.

We have had great success over the past 3 years and are growing at a tremendous rate. With over $10M in sales behind us, we have been a stable and supportive company for all of our new and long-term customers.

Again, please accept our apology.


How many people work in your company now? Why are you so busy ‘only” taking "support" calls instead of sales calls? After all, sales calls generate revenues for your company and support calls do not. It does not make any sense. My advice to you is hiring more salespeople and we will not bitching it again.

:( I was burned once by Startbox Server (belly-up). The same story goes for VA-Linux. My VA-Linux rep even lied to me about how stable their company was until they stop making servers. Now, I am very careful on who I choose to build my servers. The first sign of trouble always vendors stop picking up phone calls.

:bawling:

Btaylor

Originally posted by btaylor

The first sign of trouble always vendors stop picking up phone calls.

True. Not answering the phones means not getting new customers. A company can't survive without customers, yet I am consistently amazed by how companies take them for granted.