OK, I have two different sites on two different hosts who both use VDI as their provider. Performance on both sites is ABYSMAL. Does anyone know when VDI is going to get their act together? This is really making me very unhappy.

DO a search, everyones mad at them, their supposed to have things fixed by like the 24th or 27th I forget which one, but they keep moving the date up so who knows when.

This is actually getting rediculous. I just moved to a VDI hosted service after severe degrading service at my other provider. Instead of getting better after the move, it got worse. I've spent many dozens of hours now actually trying to get something done during these poor performance windows. I'm sure I've lost customers, revenue and certainly destroyed the first impressions of many, many more potential customers.

"You never get a second chance to make a first impression," and the impression of my visitors these past two weeks is that my web site and company are bush league.

Thanks VDI.

My hosting service also has a 99.9% uptime guarantee, except that they only cover network outages, not system or application issuues, and only when it's their fault, and not VDIs fault. That basically means no guarantee. Sweet huh. :angry:

Cbaker: It's 24th.
Neon: If you want more infos take a look at http://www.vdi.net/forums

Originally posted by Walter
Cbaker: It's 24th.
Neon: If you want more infos take a look at http://www.vdi.net/forums

There is really nothin on that forum that I've found interesting. Just more complaining, and a statement that there would be some 2-3 minute outages last week.

I've been hanging out there since my hosting company does not share anything with it's customers that VDI shares with them.

Frustration with the current situation does not come near to explaining how I feel at the moment.

-t :confused:

All we can do is sit and wait for the after 24th. It MUST become better!

But it could be worse :rolleyes: - yesterday I took a look at the boards of "tblue-host" (I will not show their real name - pure chaos for days as their servers were shut down by their host.
Edited: OK, I know, this is not comparable. But in a bad situation it sometimes helps that there are others in an even worse situation.

We were with Alabanza last year when they were having all there troubles. We left right away and moved to VDI. Now Alabanza is doing good(I Think) and VDI is having problems. We are hanging out and riding the bumps in hopes that it turns around. The good thing here is that Alabanza couldn't admit they were having a problem, they just raised their rates, VDI knows there are problems and they are fixing it. I think that at least deserves us to be a little patient. How patient? That is up to you all, we have our limits set, and if it comes to it, we will move again. Although we prefer not to.

Id be curious to know what hosts (other than us) have left VDI or are leaving VDI over the last few months and for the next few upcoming months. I know site5 left and they are quite open about that. I also know three otehr popluar hosts here that are considering it very seriously but they do not want to be named yet.

So, who is leaving or considering it ? Im just curious how much damage this has caused so far.

Hostrocket has stated publicly on their boards that if VDI doesn't get their act together by the end of the month, then they will most likely move to anothe provider...

What really angers me is hosts not being open about this. If VDI is having problems to the point where sites are unavaible for HOURS at a time they should not be taking new sites or should have full disclosure and then let people make informed decisions. It is not cool to sign up with a new host only to find out that they really suck because of VDI. I was on a host that just basically killed my site due to VDI. I e-mailed and talked to them on the phone and NOT ONCE did anyone say anything about what the real problem was so I assumed they were a poor host. I move to a new host and experience the same problems, and they tell me the full story. I unknowingly left a host using VDI for a NEW HOST USING VDI! Needless to say, moving hosts did NOT solve my problems!!:angry: :angry: :angry: :angry: :kaioken: :kaioken: :kaioken: flamethrow

Originally posted by Jag
Id be curious to know what hosts (other than us) have left VDI or are leaving VDI over the last few months and for the next few upcoming months. I know site5 left and they are quite open about that. I also know three otehr popluar hosts here that are considering it very seriously but they do not want to be named yet.

So, who is leaving or considering it ? Im just curious how much damage this has caused so far.

Im almost sure they will leave or at least begin to split their server farm across VDI and DI

Yes, it will certainly prove to be an interesting week coming up. If the VDI plans go into action on time there are going to be a lot of people taking a very close look at what happens. Depending on what does happen, there is going to be a lot of moving and shuffling going on (either for VDI's gain or loss).

I hope it does fo well for them though. We don't use them, but they have provided another source for companies to get themselves set up and running. For that alone they deserve to get it right. Hopefully they've learnt some valuable lessons here :)

Greg Moore

I think the network should start improving as early as next week since BurstNet is moving, that will free up 20mbps off the line

VDI connection should be ok after a short while since some hosts are leaving VDI.

I moved away from VDI right after the big nine hour outage. I am so glad that I did. :)

Originally posted by klisis
VDI connection should be ok after a short while since some hosts are leaving VDI.

Umm... if the network is down, it doesn't matter how many hosts are sharing the downed network, does it?

Performance might improve, but it sounds like people are complaining about outages and massive packet loss, not just poor performance.

It is not jsut this recent 1month+ connectivity problem. Many hosts will recall the first problem being the cpanel/vdi split that had us all worried, then a few weeks later VDI was out of IP's and could not get anymore, that went on for weeks then we had a few good weeks with only minor 5-10 min downtimes and that led right into this major fill up of thier current line capacity. They should have planned lik emost do and at 50% order more bandwidth even if its additional DS-3's instead of waiting for the OC-3 ordered last year. Unless they were below 50% usage in Jan. and somehow added 50%+ of additional traffic in a few months . Thats hard to beleive they used 75mbps in Jan. and doubled their traffic needs in just a few months but I guess it is possible...but not likely. And 75mbp would be less than half of one OC-3 so that doesnt even count their DS-3 lines they should have. So we are talking a ton of growth, if VDI gained the same amount of clients or traffic in just a few months as they have had in all their years of business I congradulate them. What Im getting to is they should have seen it coming.

Originally posted by Jag
Id be curious to know what hosts (other than us) have left VDI or are leaving VDI over the last few months and for the next few upcoming months. I know site5 left and they are quite open about that. I also know three otehr popluar hosts here that are considering it very seriously but they do not want to be named yet.

So, who is leaving or considering it ? Im just curious how much damage this has caused so far.
I have personally spoken with John (Current CEO) and told him what we think of the situation

No matter what, Wizards Hosting will be getting Rack's in another NOC, even if VDI does get up to speed, this entire ordeal has taugh us that never put all your eggs in one basket.

So we got us, site5, hostrocket, burst, wizards, anyone else? VO ?

Originally posted by Jag
So we got us, site5, hostrocket, burst, wizards, anyone else? VO ?

hmmm, i haven't seen VO out here in a while

http://www.vdi.net/forums/viewtopic.php?TopicID=48 Hopefully that will resolve a few problems :)

Bill just posted this at the vdi forum tonight:
NETWORK BANDWIDTH UPGRADE !!!!!!

WEDNESDAY - 12 - Midnight

There will be 30 Minutes downtime while we upgrade additional bandwidth.

Add Router Engine

Oc3 Card.

--------

I don't know what changed it from mon. to wed. but I sure hope there is no further delays.
:angry:

I know that we are loosing customers faster than they are coming in, and if the upgrade doesn't fix the problem, we too will be forced to look elsewhere for our 5 servers.

As for the guy that posted about how they could have grown so fast in such a short time...
YES... it was when Alabanza screwed us all over, and a ton of hosts started coming to vdi. There were more servers coming in than they could get set up. Then recently when all went to pot here... they had a huge client come in, and companies that were with vdi already were growing extreemly fast...

it takes time to get more lines in, and currently we are at the mercy of the suppliers for the OC line to be on time.

As far as the cpanel ... who really knows...

Tim L

The date is set for the 24th for Install for the Oc3. There was a little surprise last minute that made VDI hold it off for 1 day.

I Will make the announcement Last Minute on wednesday.

Please relize that growing pains are hard to deal with, VDI itself is very prepared now for the future growth.

Once the last minute surprise is in place, there will be Interesting reactions and I`m sure the clients that you have lost will regret not sticking it out for the few weeks.

VDI is going to kick Butt, and you will not be disapointed.

Just grit the teeth a few more days :D

Can't wait to see the results. Hopefully this will solve all the problems. :D

I better start taking my asprins twice a day so the special suppirse don't up and kill me over -

I am beside myself in anticipation ... :scatter:

Tim L

A little earlier in this thread, someone mentioned that they were a little miffed that SPs aren't more "up-front" with their customers about problems they're having with their NOC.

I'm not a reseller or a SP, so I don't know. But I am curious, because I used to get the notion from a lot of SPs that they're really almost trying to hide the fact that they're not a huge company, and that they don't own their own hardware. Don't get me wrong -- there are a lot of great SPs out there, but there are a lot of iffy ones too, and it's often hard to tell who's who. It seems to me that some of the less reputable ones are big on trying to put forth a big corporate image while masking the fact that they're only a one-man part-time operation.

So, from the SPs point of view: why don't most SPs mention the fact that they don't house or maintain their own hardware? Please understand -- this isn't an accusation or anything -- I'm just curious. I come from that strange segment of the population where I feel better if I just know what's really going on. ;)

Hello
We decided not to move.
It came very very close.

We have name servers on machines at VDI which were with UltraspeedUSA.
Now they are with Burst.

If Burst had forced us to move with them and change the IP's pf our name servers then we would have taken the opportunity to move out of VDI completely.
However, we have arranged to retain our IP's and keep the name servers at VDI so we really don't need the upheaval of a big move.

Also, lightning rarely strikes twice in the same place.....

On a related note we have 4 servers at VDI and one of them show quite different performance characteristics on our charts at qwkmon.com.

Interesting.

Gordon

Originally posted by William
VDI is going to kick Butt, and you will not be disappointed.

I am already disappointed - I dont think I can get any MORE disappointed :(

All I can say is I hope your problems are fixed Bill as there are a lot of angry people on this board :angry:

This is almost hysterical.

Some people see a lot of mad/angry/upset hosts/customers on this board.

I see a lot of people who have obviously never had their sites hosted with *****.
After CI, everything is gravy. Even VDI is only having "marginal difficulties" in comparison.

I have a client who just switched to my services off of ***** and he's one happy camper, let me tell you. He is quite pleased with the service and is content to let VDI do their thing to get upgrades implemented.

*shrugs* When you've had it bad, the relativity of everything really makes the little bumps pale.

:D Bailey

Good point!

Originally posted by William
I Will make the announcement Last Minute on wednesday.


Just wondering any good news?