Hi everyone. We have a reseller account on Resellerclub and hundred and hundred domains. We use their service to register domains only. I do not like their very complex portal based control panel and other useless products and the support. I looked at the offers of some other registrars. I like resellone, onlinenic and resell.biz But resellone does not support Paypal and their support is slow. resell.biz use same control panel with Resellerclub.

- Is resell.biz a reseller under Resellerclub?
- Do they accept payments by Paypal?
- Do they deduct payment gateway comissions from our deposits/payments like Resellerclub?
- Can we move our Domains to Resell.biz without Domain Transfer(because they use same control panel with Resellerclub)?

Other than these what do you think for Onlinenic? Are they reliable now?

Thanks.

resell.biz and resellerclub are different registrars

their control panels look the same because they use the same software, called LogicBoxes, but they are different registrars and you can't move a domain from a resell.biz account to a resellerclub.com account unless you do a normal domain transfer.

You can use paypal and they don't deduct processing charges, or at least i don't remember being deducted, too much time since last funds addition ;-)

elmister, thank you for your response.

I asked these questions to Resell.biz yesterday. They had sent me a reply today. But they had not answered most of my questions and had said this; "... We do not allow spamming, phisching schemes, malware, trojans etc with our services. If we receive complaints of this, we can and will suspend your account Because we are not resellerclub ... We can raise our prices at anytime without warning ..." What is this mean? I did not understand why they said this now. I think they don't know what they say or do. I removed them from my list because of I believe they untrustworthy.

I am a resell.biz representative and I apologize if the information we provided was a little confusing - so in order to help, one of our representatives has sent you a couple of responses with further clarification. Thanks “Elmister” for your responses. As far as the spamming, phisching schemes, etc; we only like to clarify those actions just to give you a heads up, because those types of actions require us to make sure it’s non-existent on the servers. They are a basic warning in virtually every terms and conditions with domain registrars, and we just wanted to make you aware so that you didn’t have to read the lengthy terms and conditions :)(which you are most welcome to do anytime).

As with pretty much every registrar or hosting company, prices change due to the economy or the upgraded technology of the market. We just wanted to alert you that it could happen. We do not mean for you to wonder if we raise prices dramatically every week, month or year on a constant basis; it was again just to make you aware. Resell.biz has been around for a number of years and we have many clients still signing up with our services. Our Management has been in the registrar/hosting business since the 90’s, and so we structure everything to be the best possible service available; and we always appreciate client feedback. If you have further questions, feel free to post more comments on this thread or reply back to resell.biz via your previous ticket, or a new email.

Thanks!

lweeks; What exactly does the part about "spamming, phisching schemes, etc" mean? Will you suspend a reseller's account without prior warning if a domain they register on behalf of a 3rd party (in an automated process) ends up being used for these kind of illegal activities? That does not sound very reasonable to me, so if you could elaborate that would be appreciated.

As with pretty much every registrar or hosting company, prices change due to the economy or the upgraded technology of the market. We just wanted to alert you that it could happen. We do not mean for you to wonder if we raise prices dramatically every week, month or year on a constant basis; it was again just to make you aware. Resell.biz has been around for a number of years and we have many clients still signing up with our services. Our Management has been in the registrar/hosting business since the 90’s, and so we structure everything to be the best possible service available; and we always appreciate client feedback. If you have further questions, feel free to post more comments on this thread or reply back to resell.biz via your previous ticket, or a new email.

Thanks!

Increasing prices is one thing, but arbitrary change or booting off a customer from an agreed slab/tier is unethical... In short, their actions are too random...

dhcart: have you considered netearthone, They also use logicboxes.. but they have a better support..

I have a Resell.biz account and they're great, don't know where all the fuss is? If you have major problems, Ditlev always has his Inbox open and will never turn you down for help if you contact him - he'll always try to do what he can.

Just to give a little bit more explaination on the subject, resell.biz handles spam and phisching abuse problems on a case by case basis. For example, if we get a complaint we will send the complaint to our client who is causing the abuse. If the client does not stop the abuse and we get more complaints, their account can be suspended. We beleive that spamming and phisching is unethical and bothersome, and so we want to make sure we are not hosting anyone who abuses others through those methods.

I have a Resell.biz account and they're great, don't know where all the fuss is? If you have major problems, Ditlev always has his Inbox open and will never turn you down for help if you contact him - he'll always try to do what he can.
:disagree:
Having an open Inbox is one thing but reading and responding is another..

I am still a customer of them.. but am no longer adding domains to them.. gradually I will move my portfolio to somewhere else...;):D

@neogen, we would really like to respond and resolve any questions that you may have submitted to us. If you have a ticket open, feel free to let me know and I will get a response to you asap. If clients email support@resell.biz, we will be able to read and respond to them between the hours of 8am and 4pm (MST). The tickets are answered in the order they are received.

@neogen, we would really like to respond and resolve any questions that you may have submitted to us. If you have a ticket open, feel free to let me know and I will get a response to you asap. If clients email support@resell.biz, we will be able to read and respond to them between the hours of 8am and 4pm (MST). The tickets are answered in the order they are received.

The communication happened over support@resell.biz.. and was closed by your rep..

I would be happy to PM you the ticket #

Let me demonstrate some hope :D

Definately go ahead and send me the ticket numer.

Thanks!

resell.biz and resellerclub are different registrars

their control panels look the same because they use the same software, called LogicBoxes, but they are different registrars and you can't move a domain from a resell.biz account to a resellerclub.com account unless you do a normal domain transfer.

You can use paypal and they don't deduct processing charges, or at least i don't remember being deducted, too much time since last funds addition ;-)

I would stay far away from OnlineNIC. Their site and control panel are frequently broken and support is non-existent.

I recommend netearthone.com

They also use the same control panel scripting as ResellerClub.
However, they are their own registrar, and have better prices.
Plus, you can get a free upgrade to Tier 2.

I recomend resellone.net.

There service is based on the OpenHRS/OpenSRS platform. Support by email has always been responsive and helpfull.

I've switched to them about a year ago as the ResellerClub pricing didn't seem competitive enough for my needs.

I support resell.biz's opinion about spammers and that everyone in the industry should practise a zero-tolerance policy against that scum! Yet getting a ~5000 domain reseller account suspended because of one black sheep scares me as well.

i recommend reseller.biz

we have +-1000 domains with and the support is fast but its only via phone and email :S

Definately go ahead and send me the ticket numer.

Thanks!



Let me demonstrate some hope :D

Well my hope dashed down the drain..:puke: and I am back to square. My recent conversation with them reinforced our earlier viewpoint about them.:D

Since you have provided your ticket number, our representatives have responded to your ticket a couple of times to see how they can be of service and to provide you any more information that you require. If you need any more assistance, feel free to reply back to them.

Since you have provided your ticket number, our representatives have responded to your ticket a couple of times to see how they can be of service and to provide you any more information that you require. If you need any more assistance, feel free to reply back to them.

Yes, they have responded all my tickets promptly.. BUT the issue is not resolved and in a subtle way I have been told that I am no longer a valued customer of resell.biz. :stickout:

I will gradually move out of resell.biz,a request: please don't harm my domains till then.:pray:

:lovewht:

may i ask what the problem is?

As a current resell.biz customer i'm worried about it

@elmister: I stated earlier that with pretty much every registrar or hosting company, prices change due to the economy or the upgraded technology of the market - and so due to recent market trends, we in turn reluctantly had to change the prices of only some of our domains. I would like to provide clarification that we value every client and want to do all that we can to help provide the best service possible. We still provide some of the best valued domains on the Internet and will strive to continue that.

@lweeks: reality.. it is not about price rise/hike... issue is related to prior commitment, backtracking and booting a customer out (whether subtle or directly it doesn't matter)...

@elmister: I stated earlier that with pretty much every registrar or hosting company, prices change due to the economy or the upgraded technology of the market - and so due to recent market trends, we in turn reluctantly had to change the prices of only some of our domains. I would like to provide clarification that we value every client and want to do all that we can to help provide the best service possible. We still provide some of the best valued domains on the Internet and will strive to continue that.

If the problem was you removing the slab from his account i have the right to worry about my account, i have best slab and i'm afraid you could remove my slab at any time.

I understand you can change prices, registry raises pricing and is reasonable a registrar raises them also.

but if you set my account to base slab i would be dissapointed. Is that Neogen's complain?

In response to change in cost prices Resell.biz reviewed our pricing and costs across the board. This involved increasing the price of some TLDs while reducing others; we also reviewed whether customers were placed on the correct pricing tier.

Our profit margins are very tight, so in some instances it was necessary to adjust resellers onto the appropriate pricing slab. NeoGens' account fell below the $500 receipt threshold for the top slab and was adjusted onto the appropriate tier. Neogen can get back onto the top tier by placing net receipts of over $500 and meeting the tier criteria.

Increasing our prices was never going to be a popular move, and wasn't a decision I took lightly. I do understand that some customers may have been grandfathered into the top tier from Stargate, but after several years we need to draw a line somewhere.

@NeoGen - I understand this isn't the answer you're looking for, but on balance I feel your prices are still competitive & to my knowledge no other domain reseller matches our rates with a zero deposit.

@elmister - This was a one-off slab adjustment after nearly 3 years, and the qualifying criteria for the slab 2 remain unchanged. I have no plans to make any further adjustments.


I hope this helps explain we why felt these changes were necessary


Tom Stenson
Manager, Resell.biz

Increasing our prices was never going to be a popular move, and wasn't a decision I took lightly. I do understand that some customers may have been grandfathered into the top tier from Stargate, but after several years we need to draw a line somewhere.


Thankfully you agree that I was in top tier.. ever wonder why? But nevertheless I have been now booted and humiliated...

So anything can happen at any point of time.. you might throw in a new tier or change the slab or may not like me posting in public forum......:D



@NeoGen - I understand this isn't the answer you're looking for, but on balance I feel your prices are still competitive & to my knowledge no other domain reseller matches our rates with a zero deposit.


I am looking for reason to develop my courage and trust to continue:rolleyes:

BTW: there are more competitive options available and its always not about money..

i recommend reseller.biz

we have +-1000 domains with and the support is fast but its only via phone and email :S
What other support would you like to have?

In response to change in cost prices Resell.biz reviewed our pricing and costs across the board. This involved increasing the price of some TLDs while reducing others; we also reviewed whether customers were placed on the correct pricing tier.

Our profit margins are very tight, so in some instances it was necessary to adjust resellers onto the appropriate pricing slab. NeoGens' account fell below the $500 receipt threshold for the top slab and was adjusted onto the appropriate tier. Neogen can get back onto the top tier by placing net receipts of over $500 and meeting the tier criteria.

Increasing our prices was never going to be a popular move, and wasn't a decision I took lightly. I do understand that some customers may have been grandfathered into the top tier from Stargate, but after several years we need to draw a line somewhere.

@NeoGen - I understand this isn't the answer you're looking for, but on balance I feel your prices are still competitive & to my knowledge no other domain reseller matches our rates with a zero deposit.

@elmister - This was a one-off slab adjustment after nearly 3 years, and the qualifying criteria for the slab 2 remain unchanged. I have no plans to make any further adjustments.


I hope this helps explain we why felt these changes were necessary


Tom Stenson
Manager, Resell.biz
Just to clarify something here.

Does someone need to have a mininimum amount of receipts per some period to stay in a slab? i.e. if someone deposit $500 will get the discount (slab) but for how long?

Thanks

Hey Losvre

Our slabs are setup so its total receipts over the lifetime of the account (as opposed to say a minimum $500 spend per year). So its really easy to access our top-tier ..

I hope this answers your question


tom

Hey Losvre

Our slabs are setup so its total receipts over the lifetime of the account (as opposed to say a minimum $500 spend per year). So its really easy to access our top-tier ..

I hope this answers your question


tom
And as long as someone access the top-tierslab remains there for the rest of the time with resell.biz no matter how many sales have per year, let's say. right?

thanks

Yep this is how its setup - its based on total receipts rather than number of sales.

BUT while we have no plans to change this, I obviously can't lock our business to guarantee this for the rest of time.

dhcart: have you considered netearthone, They also use logicboxes.. but they have a better support..

Highly recommend netearthone

I have a Resell.biz account and they're great, don't know where all the fuss is? If you have major problems, Ditlev always has his Inbox open and will never turn you down for help if you contact him - he'll always try to do what he can.

So why hasn't he come here and post on WHY our slabs were changed? I was never given a notice ahead of time, nor was I told why?

It's okay though... I moved all my domains to Moniker now.

I don't understand the problem with slabs

My account didn't change to other slab, i have the slab corresponding to my spending. (The original Stargate privileges are gone)

Maybe you didn't get 500$ in all these years that passed since the days when Stargate gave those accounts to WHT users?

I got my account in Summer 2006, 4 years ago!
How can a reseller not make 500$ of sales in 4 years? That's only 18 domains (18 domains * 4 years * 6.95$ = 500.40$)

If you manage less than 18 domains then definitely you are not a reseller, you are a end user.

Did you left your account sleeping during 4 years? Having the best price in the industry and not using it doesn't make sense to me.

So why hasn't he come here and post on WHY our slabs were changed? I was never given a notice ahead of time, nor was I told why?

It's okay though... I moved all my domains to Moniker now.

Agree..

There was a commitment from them regarding the slab and they backtracked, cant trust any longer.

I have also started moving my domains...

Stay away of onlinenic.
I use Resellone and happy with them but for MINE domains. For customers i Use resellerclub. Migrating from resell.biz for prices.