I have been there three months and the speed on their server(12) sucks. You can do a search about server 12 and see this is an ongoing problem that. They offer promises not solutions.Excuse after excuse why php pages loades so slowly.


Could anyone recommend a reasonably priced server with plesk control panel that has GOOD customer service and dependabale speed for php/mysql

I haven't had serious problems with Dixiesys and I have been with them for three months as well. I am on number 16

Ask them to move you to server 16.
Pretty simple!

From what I know of him, Gary runs a pretty tight ship at Dixiesys. According to his forums he is aware of the server 12 issue. Why not ask him to move to another of his 18 servers, instead of coming here and bad mouthing him and costing him potential business?

It's like I read in an earlier post. Too many end users are using WHT as a tool to bash web hosts instead of a community. Sheesh.

wow - I believe this is the 1st bad I have ever read about Gary's company.....but I agree - why not ask them to move you to a different server?

Where's your flame retardant suit when you need it?


:D :eek: :D

We're trying to get volunteers off of server 12 to ease up the load on it, there are 3 new servers online now that we're starting to offload onto as we can because 12 has become a thorn in our side. We moved a big busy forum off of it a few weeks ago and it settled down for a few days then it started up again, so now we're moving people again, as well as throttling the larger sites to try and keep it stable while we get at least 20 sites off of it.

For some reason that server just managed to get a whole slew of sites that grew a lot in the past few weeks on it and now we're having to relocate them to other places to try and get it back under a normal load.

I agree that server really has been a pain and every time we relieve it, someone else seems to get busy and cause it more pain.

We began moving 3 LARGE sites today, one does nearly 50 gigs a month (it really grew a lot the last few weeks) so hopefully we can finally get that server to quit being so cranky.

My apologies for the problems, sometimes these things can happen when web sites start outgrowing their seams and so far this server has had no less than a dozen sites grow from "normal sized" to sites that do over 30 gigs a month each, just one after the other. You can move to server 21 or 22 both of which are empty and with any luck should never see the problems we've had on 12 (it's just luck of the draw that 12 managed to get so many "big bloomers" on it).

It's an open forum, he's not posting anything obviously untrue. Just because it slams a popular company here doesn't make it any less valid. Maybe someone else on Server 12 wasn't aware it sucked and now knows because he posted. If he writes and gets moved he helps himself and nobody else. Typical - swamp to support the popular hosts, swamp to slam the unknown ones. I'm guessing none of you ran over to read through their TOS/AUP so you could pick it apart like you would for some unknown host.

Good post Fred, thanks for letting others know your experience - it's what a forum is about.

Maybe someone else on Server 12 wasn't aware it sucked and now knows because he posted

:eek: :confused: :eek:


"Hey I haven't noticed any issues, but thanks to a "slam" post on WHT, I now realize that I've received terrible service this whole time."


You know, Forums are just that, voices for the people to speak their mind. That's the great thing about the internet. Everyone has a voice. It's also the worst thing about the internet.

Farmer Fred came straight here to publicly complain about an issue instead on contacting the owner of the business that he subscribes to. That's just like unknowingly purchasing rotten fruit and then going to town square to complain as opposed to going back to the store where you purchased it from, to see if an exchange or refund would be in order.

Thats just my 2 cents. There goes December's budget ;) .

No he's right, 12's been an absolute dog it seems for at least 2 months now, we do something to help it, and within days it's back to being a pain again. We're working on it again and moving the biggest sites as soon as we can coordinate with them on the move, you don't just yank up a good sized forum and throw it on another server overnight. Hopefully by this weekend it'll be looking a lot better or we'll keep right on moving people until it is better, or empty, whichever comes first.

As for our TOS and AUP I borrowed them from an ex employer who had a lawyer draw them up so I guess they're ok, I've added my own comments to them and I guess they work allright for us, they do what any good TOS does basically reserves us the right to cancel any account at any time for most any reason. Of course it'd hardly be in anyone's best interest to go cancelling customers for silly reasons it's just a matter of "cya".

It's not any surprise that the server sucks- Gary himself said it's a known problem - your analogy leaves out that part..If the store owner knows the fruit is crappy and doesn't tell his customers, I'd say he has the right to warn other people. Aside from that, it's common pratice here for people to get customer support posting their probs - Mods let it go all the time. If I had an issue I needed fixed, I'd post here as well given the track record. Problems often get conversed and fixed faster here after people have been writing for {days, weeks, hours, etc} to their hosts. Bitch at what this place has knowingly let itself develop into if you want to gripe at Fred.

BTW Gary, I wasn't picking at your TOS/AUP, it's just the first thing people hit on the small guys and was an example...I personally also have a high opinion of you and your service.

One customer has problems with one of their many servers and now everyone should stay away from Dixie Internet Systems? Don't you think your title is a little misleading?

Sheesh :eek:

Yes, Gary admits and is open about fixing the issue.... and has asked in his forums for volunteers to move to other servers, and yet, instead of doing this, you come here and post a thread with the title "Stay away from Dixie Internet Systems!"
Marksy, you said, "I'd say he has the right to warn other people." I would agree with this IF he would have taken the avenues available to him to solve this issue first, and then continued to have problems. Instead of having his site transfered to a new server, which would have been a smooth transfer, he comes here first to tell people to stay away.
I am not defending anyone and this applies to every host and client out there:
If you don't first explore the options with your host to solve your problems, you become the problem. If you try that way, and nothing gets resolved, by all means, make a big stink. But, if your host has in place a means to solve the issue, and you choose to ignore it, you are the one at fault.

I hardly see it as 'coming to the big boys aid'...I think many of us were just surprised by the post, considering Gary's reputation.

I myself am one of the smaller players around here....I don't have 18...or 20....or how many ever servers Dixiesys has :(, but he has earned this reputation through his own work, and it seemed a shame to let something like this go without any comment/suggestion.

Not really, given his experience don't you think it's justified...It's not really incumbent on him to read through all the posts on DixieSys and weigh his experience in with them and come up with a title or post commensurate with others experience. His experience, his title, justifiable - also justifiable that people point out DixieSys is commonly known as reliable. What is annoying is the pot shots taken at this guy for his sharing of his experience.

I wasn't defending anyone, or bashing anyone because I don't know either of them. I just think the thread title was a bit rediculous. I would have thought Dixiesys scammed them for hundreds of dollars. :rolleyes:

Well one of the problems with the forums at Dixie is that if you post something not within the norm you get dumped on, even from the Moderators. Farmer Fred posted over there and when he suggested that maybe he should switch hosts he was basically told to do just that.

And now his server has a throttle policy in place.

Gary, I think you whould be clearing up the thread over, instead of posting so much over here about this.

If Dixie keeps telling customers to go find other hosts, people will do just that and as everyone knows, word of mouth is big around these parts..... and if they start getting a bad rep around this and other forums they can forget about adding those extra servers in Atlanta....:rolleyes:

See, now that puts the whole thing in a new light, doesn't it? This should have been in F F's first post, because it didn't look like he tried to resolve it over there.

Originally posted by Dixiesys
We're trying to get volunteers off of server 12 to ease up the load on it, there are 3 new servers online now that we're starting to offload onto as we can because 12 has become a thorn in our side. We moved a big busy forum off of it a few weeks ago and it settled down for a few days then it started up again, so now we're moving people again, as well as throttling the larger sites to try and keep it stable while we get at least 20 sites off of it.

For some reason that server just managed to get a whole slew of sites that grew a lot in the past few weeks on it and now we're having to relocate them to other places to try and get it back under a normal load.

I agree that server really has been a pain and every time we relieve it, someone else seems to get busy and cause it more pain.

We began moving 3 LARGE sites today, one does nearly 50 gigs a month (it really grew a lot the last few weeks) so hopefully we can finally get that server to quit being so cranky.

My apologies for the problems, sometimes these things can happen when web sites start outgrowing their seams and so far this server has had no less than a dozen sites grow from "normal sized" to sites that do over 30 gigs a month each, just one after the other. You can move to server 21 or 22 both of which are empty and with any luck should never see the problems we've had on 12 (it's just luck of the draw that 12 managed to get so many "big bloomers" on it).

I think MyBiz should come and read this. Perhaps a link can be inserted in the Customer Service Knowledge Base.

There's no "who are you?", "why you're coming here flaming us!", ...

Even in the follow up Gary persists in knocking his own server and insisting "he's right":) :) :)

And most importantly addressing the problem.

Excellent example to all the lame brain 13 year old retart web hosters we've got around here...

Toolz are you bashing gary in your post or some one else, cause in my mind, he stated that server 12 has been having problems lately and offered to trnasfer the site to another server. This is very generous and very proper for him to do. He explain the problem and is taking steps to fix it. I don't see how Gary is in the wrong here.

Might wanna reread Toolz post. He is backing Gary 100% ;)

Originally posted by GlideTech
Might wanna reread Toolz post. He is backing Gary 100% ;)

Yes I certainly am. 100%

What I don't understand is why people are getting uppity about 12? It appears to me after reading the "Server 12 Sloooooooooooowwwww" thread that Dixie isnt trying to deny responsibility, or blame customers for the problem. It sounds as though many of the sites on server 12 exploded in size and resource consumption, affecting all users on 12 negatively.

They are offering to move people to new (unpopulated servers), or offering refunds for people that dont like the performance and are not willing to do anything about it.

Sounds like a pretty fair deal to me... Learning a new control panel can be a pain in the ass, sure. But life is a learning experience. Seems kinda silly to throw a tantrum about it when there have been several options available to people to resolve it.

And if your TOTALLY dis-satisfied, how can you fault them for offering a refund if you would like to leave them in search of a new host.

Originally posted by Dixiesys
We're trying to get volunteers off of server 12 to ease up the load on it, there are 3 new servers online now that we're starting to offload onto as we can because 12 has become a thorn in our side. We moved a big busy forum off of it a few weeks ago and it settled down for a few days then it started up again, so now we're moving people again, as well as throttling the larger sites to try and keep it stable while we get at least 20 sites off of it.

For some reason that server just managed to get a whole slew of sites that grew a lot in the past few weeks on it and now we're having to relocate them to other places to try and get it back under a normal load.

I agree that server really has been a pain and every time we relieve it, someone else seems to get busy and cause it more pain.

We began moving 3 LARGE sites today, one does nearly 50 gigs a month (it really grew a lot the last few weeks) so hopefully we can finally get that server to quit being so cranky.

My apologies for the problems, sometimes these things can happen when web sites start outgrowing their seams and so far this server has had no less than a dozen sites grow from "normal sized" to sites that do over 30 gigs a month each, just one after the other. You can move to server 21 or 22 both of which are empty and with any luck should never see the problems we've had on 12 (it's just luck of the draw that 12 managed to get so many "big bloomers" on it).

How do I get on Server 12?

It seems this server breads more top rating sites than the others.

What you have is a problem that is NOT easily, nor quickly remedied. It's been publically acknowledged as a problem, and action is being taken to try and correct it.

Then you have the clients who just don't want to hear that..they want immediate and decisive action...NOW...

Well, that immediate and decisive action is...1) bear with it a while longer..it will be corrected 2) request to move to a different server... 3) if 1 or 2 are not to the clients liking they are free to seek hosting elsewhere...there are NO contracts binding either Dixiesys or the customer.

No one is being TOLD to leave, it is just being said that they have that option if they feel they are not getting the service they feel they require.

Gary, Mike and the rest of us on the Dixie team try VERY hard to accommodate the clients as much as reasonably possible, sometime beyond what is required.

This thread is merely a disgruntled clients attempt at unwarranted retribution and those who have been around for a while will see that. I have not doubt that the OP of this thread is the same client who has one of the busier sites on 12 and was mad because his ranting support ticket didn't get addressed to his liking.

Originally posted by ArtieFishill
What you have is a problem that is NOT easily, nor quickly remedied. It's been publically acknowledged as a problem, and action is being taken to try and correct it.

Then you have the clients who just don't want to hear that..they want immediate and decisive action...NOW...

Well, that immediate and decisive action is...1) bear with it a while longer..it will be corrected 2) request to move to a different server... 3) if 1 or 2 are not to the clients liking they are free to seek hosting elsewhere...there are NO contracts binding either Dixiesys or the customer.

No one is being TOLD to leave, it is just being said that they have that option if they feel they are not getting the service they feel they require.

Gary, Mike and the rest of us on the Dixie team try VERY hard to accommodate the clients as much as reasonably possible, sometime beyond what is required.

This thread is merely a disgruntled clients attempt at unwarranted retribution and those who have been around for a while will see that. I have not doubt that the OP of this thread is the same client who has one of the busier sites on 12 and was mad because his ranting support ticket didn't get addressed to his liking.

Thanks for once again railing a guy who has an obviously justified problem - regardless who he is, by your comapnies own admission this is a known problem server yet proactivity seems limited to asking for volunteers..how about addressing the fact he supposedly already posted in your forums instead. I'm not for/against any company on this - I am against the mentality that fewer posts means less right to complain, and there are companies that can do no wrong. It's a web hosting forum, the guy had web hosting problems and was not happy and told everyone his opinion - I hardly see this as unwarranted retribution - it's one of the reasons this place exists - so people can give/get opinions on hosts and experiences with those hosts can be shared. Whether you feel it is warranted or not is pretty much irrelevant to his right to post his opinion and experiences....If he lies, then I would agree, that is unwarranted.

Originally posted by ArtieFishill
This thread is merely a disgruntled clients attempt at unwarranted retribution and those who have been around for a while will see that. I have not doubt that the OP of this thread is the same client who has one of the busier sites on 12 and was mad because his ranting support ticket didn't get addressed to his liking.

"Customer Service" stance is looking more wobbly now. I think Gary should have prepped this chap a bit more before he let him online.

Customer is always right? :confused:

*shakes head and walks off in despair at WHT*

... this post gives freedom of speech a TERRIBLE name..


I came in here coz i was SHOCKED at how such a fine company (my 2nd BEST choice) got this 'hate' thread...

"stay away from Dixie Internet Systems!"

could you believe that?

shame on this..

unreasonably condeming a hard working company for this pathetic problem. It seems like this guy's just eager to destroy a company than to utilize a VERY EASY solution to the problem.

i say you delete this post if you are trully righteous..

im sorry but, this situation, is just sad.. coz if i was still in a hunt for hosting (see my previous threads), and i saw EVEN JUST THE TITLE of this thread, i'd not bother to check out dixiesys anymore..

dude, your problem is a PATHETIC reason to bring a good company down like this.. i say you go easy on your BASHING urges..


:o *sigh*

Well one of the problems with the forums at Dixie is that if you post something not within the norm you get dumped on, even from the Moderators. Farmer Fred posted over there and when he suggested that maybe he should switch hosts he was basically told to do just that. He didn't suggest that maybe he would switch, the way he worded it looked more like a threat to me.
These are two quotes from what Farmer Fred apparantly posted on their forums
Um wtf? Are you going to respond or what? If you people are going to treat the customer like this, I can take my business elsewhere.

PERIOD.

So NOW you wanna tell me what's the deal?
I'm sorry, but this is your problem, not mine. I wish to be moved to another PLESK server, and if you can't do that, then keep me on 12, but FIX 12 or I will have to start shopping around for another hoster. It is your duty to perform a service to the customer, and this customer expects to get what he paid for. It is not that hard to wait on a switch. What is this, a backyard crew running the show? Our switch went down at my company and I had it fixed myself in 2 hours. Sounds like you guys need more staff....

This is annoying, and if you can't uphold your end of the deal, then I will have to backup all my stuff and move on. I do not like Ensigm. I hate it. Plesk is what I wanted, it's what I pay for. Fix it or forget it.

I'm tired of this, and now I am getting rude.
If they then reply and offer a solution and it's casually dismissed I don't personally see a problem with something along the lines: "maybe you should try another host then yes"

And now his server has a throttle policy in place. What I got out of the throttling post on Dixiesys' forums is that it was only done in an attempt to diagnose the problem on the server and not as 'punishment'.
Quote from support in another thread: I didn't throttle the server to punish anyone, quite the contrary. I did it to give everyone a piece of the pie while we work to get sites moved. A throttled server is better than a dead one.
It doesn't seem to be related to this complaint at all, as far as I can tell it was done to *help* stabalize the server while sites were being moved.

In my opinion...
did he have reason to complain? Yes, due to whatever reason his site ended up on a quirky server.
did Dixiesys offer to fix his problem? Yes, he was offered to be moved, or wait for others to be moved

The reason I personally jumped on this is because the title is: "stay away", maybe if the title was: " bad hosting experience with Dixiesys" then it wouldn't have provoked so much replies

Originally posted by Tea_J

im sorry but, this situation, is just sad.. coz if i was still in a hunt for hosting (see my previous threads), and i saw EVEN JUST THE TITLE of this thread, i'd not bother to check out dixiesys anymore..



On the contrary: This post was an excellent reflection on Dixie until that hapless rep chimed in on his fifth post.

Nobody would come to a conlusion just reading the subject - they'd have read the thread - and it's easy to see Dixie have massive respect.

There is one contributor to this thread who is campaigning on a principle and is correct but unfortunately chose the wrong thread.

Aside from that the bashers unfortunately seem now to be getting the upper hand due to the above object lesson in how not to just stay quiet and let your supporters do the talking and "how to be your own worst enemy".

Bad case of foot in mouth. IMO

wheres the werd sign when ya need it

Originally posted by Toolz


"Customer Service" stance is looking more wobbly now. I think Gary should have prepped this chap a bit more before he let him online.

Customer is always right? :confused:

Yeah you're right, I'm gonna have to go out on a limb and risk perhaps offending one of my own guys but what Artie said was out of line, but in his defense, it's been a long two days for my staff, I had surgery Wednesday morning and due to complications that were unforeseen by my surgeon a 5 minute routine procedure with a local anesthetic turned into a 45 minute long full fledged operation where I had to be completely anesthetized while he opened a 2 inch cut well, if you want the gory details PM me, and my "couple of hours" recovery time is more like 3 days of pain pills and ice packs. I'm unable to sit at a keyboard for more than about 15 minutes every few hours right now so my staff has been under an enormous load the last 2 days covering my slack so don't beat him too hard, he's probably running on empty right now having to deal with me being down and server 12's problems (and the "normal" gamut of problems).

And be sure to look at things from Farmer Fred's eyes, he's seen nearly 2 months of pretty piss poor service out of the server he happens to be on, in his view, we've not been doing much to fix the problem. So he's pissed off, and felt like venting. That's ok.

From the other side, every thing we've done has been quickly nullified by more growth on the sites remaining on the server, but he can't see that and is of the mind we've been ignoring his problem. We have 25 active servers, over 7000 active web sites and I don't care how well run a company is there's gonna be problems and occasionally a customer who feels like he's been ignored or mistreated. Hopeully other people on that server have seen this and can rest easier knowing we really are trying to fix it so maybe in some ways this is a good thing. Everyone needs a little kick in the pants from time to time to remind them that there is always room to improve. Rub the bruise and keep on trucking :D

Welcome back Gary and best of luck with server 12. And also a speedy recovery. :)

Originally posted by Dixiesys
recovery time is more like 3 days of pain pills and ice packs.
I feel your pain, I've had tech support issues with a couple of my customers that have gone exactly the same way.

How were his and other complaints addressed in their forums/mail? Hosts often have split personalities - speaking one way in their own forums and support responses, and speaking in a completely different tone here at WHT.

Damn fine post Gary. Yet again emphasises the great professionalism you and your comapany have. Your respect is well due. :)

I tried to open an acocunt with Dixiesys last month, but as it later turned out, my damn ISP is blocking all secure port access above 1024 on their proxy, so Gary couldn't help.

I wasn't impressed with the tech person who posted in the forum and wouldn't address the problem I raised, and the ticketing system didn't work for me, for some strange reason. But I was refunded fine.

They weren't right for myself, but there are a lot of happy customers there. And Gary's a sound guy who makes a real effort and takes proper care of his business. I don't think bad of Dixie - just my ISP. Gary's professionalism is top-notch, and his customer care is very good. So long as Gary's at the helm, Dixie will do just fine.

My apologizes then Toolz, it was very late.

Originally posted by Lippy
My apologizes then Toolz, it was very late.

No probs Lippy :D

I think the whole issue is that people find it difficult if not impossible to see the big picture.

Even if Gary and Dixie are taking steps to move off the large resource using sites to other servers, but the REMAINING sites on 12 continue to explode in growth then the problem remains. Not because they are not doing anything, but because extreme growth is occuring.

Dont get me wrong, site growth is AWSOME. But when 2/3 or so of all sites on a server get popular all at once, it could make things a bit ugly.

And while I have no affiliation with Dixie other then as a customer... I can say that when we had a few problems on 18 with some slowdown and outages, the offending site (read: explosive growth site) was promptly moved to another server (probably one of the new ones) within a day or so. Thats pretty damn good turn around, and within a couple weeks, I will be upgrading my plan with dixie.

First, let me clarify something...I do not speak for Dixie's management, only as both a customer and as someone who has more insight to what goes on behind the scenes.

Yes, 12 is a problem, yes, customers have the right to be angry or question what is going on with it, but again, the people behind the scenes are humans as well, no one is sitting around say, tough, they don't like, it they can leave, everyone is very concerned with the problem and wants to get it remedied as quickly as possible.

That being said, berating the service, the support staff, screaming in support tickets and on the forums will NOT get it fixed any faster IMHO...it just distracts from the work at hand.

12 is 1 out of 24 servers...I think there are over 7000+ sites I being hosted...occassionally some servers or sites will cause problems and believe me when I say, no one is more concerned or dedicated to his customers then Gary. But those other 6999 sites are totally ignored when one customer who feels he's not getting what he paid for (and he isn't, really) decides to post a thread like this.

I think the staff at Dixiesys goes above and beyond, even before I came on board, I thought that. You have Gary, who has just had surgery and jumping right back into the job without so much as a day off...Mike, busting his hump babysitting 12 to keep it reasonably usable till the situation settles down. Then there's NYSUPPORT (Joe), putting in 14 hour days (and I have the chat logs to prove that..), not to mention the rest of us part-timers who have day jobs, etc who spend whatever spare time we have to help out and try to keep Dixie above the rest.

Occasionally, we drop the ball, but we never try to deny it..at least I don't...and occasionally, I may spout off without thinking..been known to do that a few times...especially when it's late, I'm frustrated and tired...:)

As for the old adage, is the customer always right...I guess that depends on which side of the fence you sit..lol...

What happened to the rule of only one WHT username per company? Seems like dixie systems has a few usernames here, and they aren't the only ones.

It's one account per person, not company.

Originally posted by DizixCom
It's one account per person, not company.

I didn't realize that.

The per company thing only applies in the ad forums. Where they say that no matter how many representatives of your company there are, you may only have one ad in the ad forums every 5 days...otherwise, other members of your company are allowed to have their own usernames. :)

Server problems are a pain in the arse. We just went through a hardware problem where our site was down for 12 hours one day and 6 hours another. We also had trouble sometimes because of scripts others on the server were running. We gave our host what we felt was reasonable time to solve problems and they did (and we moved to a dedicated server this week--so if there is a script problem it's ours).

Some problems take time to fix. Yes they may well cost the customer money. Our site being unavailable certainly impacted our business. But it appears from this thread that Gary is working to resolve the problem and did provide options. And he is communicating with those effected. For these reasons I think the thread subject is a bit harsh or misguiding. Something like "Server problems at Dixie Internet" would have been more appropriate.

In the past we had a host who did not respond to server problems for weeks. We didn't know if they were working on the problem or not because there was no response at all to our support tickets. So we dumped them.

As far as I know webhosts are all human and machines
do sometimes wear out, so even the best hosting companies will have occasional problems and a few unhappy customers.

I agree with you KG. I also think that hosts should be monitoring loads closely and take action BEFORE it becomes a noticeable problem to the customers. IOW, it should be taken care of by the host; and the customer should not NEED to tell them.

I do however respect Gary's forthrightness in this thread. As long as you feel that a host is being upfront with you, you are willing to give them a bit of slack.

Hats of to you Gary.
That is some serious professionalism. Be this a thread that shows how hosts should act. I am sure DixieSys will be perfect/Or already is to some clients.

Keep It Up Man!

On a side not:
The thing that bothers me the most, as stated in so many posts.. is that people CONTINUE AND CONTINUE to bash hosts. Is that what WHT is for? WHT= Web Hosting Talk. Not WHB- Web Hosting Bashers. Go take it somewhere else.
See I'd back a client up 100% against a company if they can bring logs or emails in that XADHost (Thats just a made up name), responded to their ticket and did nothing.

Thats bad practice.
IMO
-Faraaz

*Again Gary is NOTHING like this.

Originally posted by chrisb
I agree with you KG. I also think that hosts should be monitoring loads closely and take action BEFORE it becomes a noticeable problem to the customers. IOW, it should be taken care of by the host; and the customer should not NEED to tell them.

Very true..but, sadly, sometimes problems just come out of nowhere and smake ya upside the head and you spend more time recovering then you should have to. :(

OH..and as for userid's..not sure what the rule are 100%, but his particular one is my normal ID I use here for most posts...I do have a "Company" ID for my reseller biz that I ONLY will be using in the Advertising sections and reseller forums..not sure if that's wrong..if so, I'll drop one of them..probably this one..

Damn fine post Gary. Yet again emphasises the great professionalism you and your comapany have. Your respect is well due.


I have to admit that was a fine post

but the server is still slow today



To Gary:
Maybe you should post a sticky and ask for volenteers to move to another server, there are many like me who prefer Plesk, in fact that is why I signed on with dixie in the first place

I have an extra 30 site license for plesk I can put on a server and give at least 30 people the option for Plesk to move. I have a P3 733 coming in soon that'd be perfect for 30 sites, considering folks host 200 sites or more on RaQ 4i's which are only 450Mhz Pentium class AMD's. I'll put my last Plesk license on there and give 30 folks the chance to move Plesk to Plesk rather than Ensim.

Gary,

Wealso had tremendous problems with one server about 5 months ago. Displayed all the symptoms you annd your users describe. For us it was the sheer traffic volume on mysql driven sites that caused the problem. We split the load between 4 drives in the end. Put vhosts and email on one, MySQL on another and the logs on the 3rd, using no4 as the backup drive. We also asked people to move to a new server and about 20 people did so. It solved our problem but it took about 6 weeks to diagnose and fix so hang in there buddy. :)

I am not looking to move nor have I have I ever wanted you to add another Plesk. All I want is speed. I have been patient for three months. Server 12 may be your only problem server unfornutaly it is the one I am on, and I just want it fixed.

I want to stay on a plesk server, if you can't offer me speed and a plesk server I will be happy to move just don't BS me. I just can't wait another 3 months. Just let me know what to do.

In retrospect I should not have posted here, but sometimes in the heat of anger one does dumb things, as we all have seen lately. Hopefully we will both benifit from this post.


thanks
FF


NexDog said
'mysql driven sites'

I only have the serious problems with my php/mysql pages my html are generally fast. My cgi scripts are fast my php are dogged slow.

Gary, also think about putting in another proc in server 12. Mysql does so much better on dual processor machines.

With all the companies I've worked for, if there's a problem on a specific server, all the clients are moved to faster and more reliable server.
Admins need to take initiative and make these decisions themselves.

It's not the server the server itself is fine, there's no problems with the physical hardware or OS, it's the fact that that server has the unfortunate luck to have a lot of fast growing sites on it, for example, that server did 270 gigs of transfer in october, during October and early november, we moved 2 sites off of that server that totalled roughly 50 gigs of forum traffic together. And in November that server did 300 gigs, so despite moving 50 gigs of sites off the server, the server grew by 30 gigs of transfer in November.

Another processor will help, think about it. :)

Cheapest and easiest option.....

Originally posted by NexDog
Another processor will help, think about it. :)

Cheapest and easiest option.....
Depends on whether the mobo can take another chip. :)

True, and I wouldn't recommend changing out the motherboard if that was the case.

Gary, did you get that 30gb customer I sent over to you a couple days ago? Sorry, bud. ;)

Originally posted by NexDog
True, and I wouldn't recommend changing out the motherboard if that was the case.
Depends whether the case can handle it....:D

Feel free to get off my case at any time. :D