I'm curious why (most of) the ISP's contracts don't make any reference to "returning the server after you cancel service."

This doesn't seem to favor the customer :confused: -- to protect my consulting customers, I'm interested in what experience has been "in the real world".

I'm curious what experience both ISP's and customers have had with these issues:

-- turn-around time for getting the rack boxed and out once the customer requests it. Especially when unplanned.
-- Assurance of proper packing... I suspect most ISP's don't keep the original customer's shipping box :)

Any comments appreciated. Again, both ISP's and customers -- chime in!

The experience I had with webpipe.net was good, as they kept my original packing materials.