Recently, we have a chargeback from a new customer. We accepted the chargeback, and the debit went through our business checking account, but CDG's bank is still holding our account/money.
The chargeback seems to be resolved, but they're not releasing our money. I tried to contact Renee, who worked on this case to get update, but I don't get response anymore.
Anyone has experienced with the chargeback at CDG Commerce? Do you know how long their bank will holding the customer money?

Hello Vinax,

I would be happy to look into this for you, could you shoot me a PM with your merchant account # and I will look it up in detail.

Renee just responded to us. I'm not sure why your bank is verifying some payments from our old customers although these payments are recurring.