Hello everyone, I'm new.

Well, my name is actually David, but I am new around here.

Straight to the point...
I bought one of those new Dedicated Cloud Servers with Plesk 9.0.1 installed from 1and1... I know I know, WHY?! I know they have their issues, and customer support from them is VERY lacking.. but I like the price, and I've never had an issue, at all.

ANYWAY, the reason I'm reaching out to you guys, is because I have no idea what I'm doing. lol. I've very interested in learning though.

(I'll try to list everything in detail)

I set up the domain that came included with it, and created 2 subdomains for nameservers.
fwbserver.com - IP: 74.208.218.40
ns1.fwbserver.com - IP: 74.208.218.48
ns2.fwbserver.com - IP: 74.208.218.49

Each nameserver has it's own IP. I added both to Plesk, under "IP Address", it looks like this:

74.208.218.40 255.255.255.255 eth0
74.208.218.48 255.255.255.0 eth0
74.208.218.49 255.255.255.0 eth0

I've also read, for 5 days straight, on how to set up the DNS settings in plesk so that everthing resolves correctly. here are the settings:

<domain>. NS ns1.fwbserver.com.
<domain>. NS ns2.fwbserver.com.
<domain>. A <ip>
<domain>. MX (10) mail.<domain>.
<ip> / 24 PTR <domain>.
ftp.<domain>. CNAME <domain>.
mail.<domain>. A <ip>
ns1.<domain>. A 74.208.218.48
ns2.<domain>. A 74.208.218.49
webmail.<domain>. A <ip>

Also, I should mention that the domain's registrar is 1and1, and for setting up, (testing to see if I can figure this out for later purposes) the domain I'm using is davidbrendandesigns.com. It's an old domain from years back that is sitting vacant.

In the 1and1 control panel, the name servers I set up for the domain are ns1&ns2.fwbserver.com

In plesk, davidbrendandesigns is set up in "domains". It also has a bogus client set up as well. FTP works. Everything works. Just not the domain itself.

Now here's my problem..
I set all of this up about 4-5 days ago.
When I look up the NS records for davidbrendandesigns, only a couple propagate, and zero 'A' records show up.
Both domains are registered with 1and1, and both are hosted on the same machine, but one doesn't work.

Now, I think I've missed something, because even if some of the NS records show, but NONE of the 'A' records show, I've done something wrong, or missed a step.
Do I need to set up reverse DNS lookup?
Am I missing some DNS settings in plesk?
Am I missing a step with the IP's?
Does adding IP's on my plesk server as shared when they are the nameservers IP's make a difference?
Should I wait a bit longer for the propagation? (Does it really take longer than a week?)

I'm sorry for all the questions, I just feel a little ridiculous not being able to make this work.

Thanks in advance, and sorry for the long read.

Hi there,

to start you can make a test at intodns.com. I did that for your domain davidbrendandesigns and found that your nameservers ns1&ns2.fwbserver are not answering to queries about it. Check first if dns server is started, it should answer when asked about davidbrendandesigns.

I also tried quering your nameservers manually with no success

dig @ns1.fwbserver.com www.davidbrendandesigns.com A

; <<>> DiG 9.5.1-P1 <<>> @ns1.fwbserver.com www.davidbrendandesigns.com A
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached


dig @ns2.fwbserver.com ftp.davidbrendandesigns.com A

; <<>> DiG 9.5.1-P1 <<>> @ns2.fwbserver.com ftp.davidbrendandesigns.com A
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached


cheers,

Thanks for the reply!

Although I'm still a little confused. Thank you for pointing me to intodns.com, but I still don't understand what I'm doing wrong.

I suspected that the NS and A records weren't set up properly, and I've been reading forums and plesk docs for the past week without any success.

I read that with 1and1, you have to make subdomains, and assign IP's to them. Then in Plesk, you have to set up the IP's in the "IP Address" area. As for how to set up the DNS area.. All I can do is read what others have done to set it up.

Can someone point me in the direction I'm not seeing? I know the NS records aren't working, but I don't know why. I know the domain has no 'A' record, but I don't know why.

How do you set up nameservers in plesk so that they work? And how do you set up a domain in the DNS to return an 'A' record?

Again, sorry for so many questions.

Both the IPs 74.208.218.48 and 74.208.218.49 don't resolve at all. Have you added the IPs from the Plesk panel? I sense something wrong, maybe the IPs were not added correctly. Ideally, eth0 would only have one IP address and for the other IPs to be added, you need eth0:1, eth0:2 and so on. If you still cannot resolve the issue, contact Plesk support at http://support.parallels.com. You will have to provide the Plesk license key in order to get support from them. The Parallels team should be able to help you.

You will have to register yourself from https://www.parallels.com/account/flag,0/?request_url=http://www.parallels.com/support/request/

so Dbwieler to clarify: you do not have a problem of misconfigured DNS - your problem is that the IPs 74.208.218.48 & 74.208.218.49 are not working.

As prashant1979 said you should add those IPs in Plesk as virtual interfaces

74.208.218.48 eth0:0
74.208.218.49 eth0:1

at least this is how it's done in Linux OS.

also after changes check if the IPs are visible from the internet - from my side only 74.208.218.40 is visible

Awesome thanks! I'm going to change them right now. I'm running CentOS 5 I believe. What's the best way to check them?

you can ping them ;)

check this as an info

http://knowledgelayer.softlayer.com/questions/472/Adding+secondary+IPs+to+Plesk

The drop down box only shows eth0 for interfaces.....

Does that mean I cant set up additional IP's?

I tried manually changing the IP's via Putty using.

/etc/sysconfig/network-scripts/
ifconfig eth0:0 74.208.218.48
ifconfig eth0:1 74.208.218.49

which now shows:
eth0 Link encap:Ethernet HWaddr 00:16:3E:04:91:76
inet addr:74.208.218.40 Bcast:74.208.218.40 Mask:255.255.255.255
inet6 addr: fe80::216:3eff:fe04:9176/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:14810 errors:0 dropped:0 overruns:0 frame:0
TX packets:17503 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:1872356 (1.7 MiB) TX bytes:9817954 (9.3 MiB)
Interrupt:177 Base address:0x2000

eth0:0 Link encap:Ethernet HWaddr 00:16:3E:04:91:76
inet addr:74.208.218.48 Bcast:74.255.255.255 Mask:255.0.0.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
Interrupt:177 Base address:0x2000

eth0:1 Link encap:Ethernet HWaddr 00:16:3E:04:91:76
inet addr:74.208.218.49 Bcast:74.255.255.255 Mask:255.0.0.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
Interrupt:177 Base address:0x2000

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:551 errors:0 dropped:0 overruns:0 frame:0
TX packets:551 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:57593 (56.2 KiB) TX bytes:57593 (56.2 KiB)


but the new interfaces still won't show up in the control panel, and the ip's still dont ping.

anyway you know of the PROPER way to change interfaces?

have you tried selecting eth0 from that drop down box?

Ya, that's what I selected for the 2 IP's I've added.

I'm going to reimage it real quick, it takes about 20 minutes. (I've done it before lol)

Try starting from scratch.

Just a quick update if anyone is wondering.

I tried and tried and tried to get the IP's working. I added them manually via SSH, and normally via Plesk, and no matter what I do they still don't work.

So I called 1and1.

The guy that answer told me that sometimes this happens :confused:, and that they will be working within 2 hours. Gave me a case ID#, and now I wait.

Hi Dbwieler,
A good place to go for help with 1and1 servers is 1and1faq.com this site has some great tutorials on setting up and using 1and1 servers.
My self personally I wont use 1and1 stock server images, instead I would load atomicrocketturtles centos aoinstaller onto the machines, as it's not messed with by 1and1 techs, and the partitioning schemes used by 1and1 are completely useless.
Unfortunately right now I don't have a web server running with 1and1 ( do to a car accident thats left me short on funds lol) or I'd be able to let you know the exact steps to get the plesk settings correct for your dns. But like I said check out 1and1faq.com I'm almost positive they have a tutorial for setting up plesks dns settings.

Are you sure BIND is started?
There should be a section that monitors what daemons are running like apache/postfix/bind..

Thanks for the tip Eyecu!

Everything works now. There wasn't an issue with the way I had Plesk set up. All the DNS settings, IP settings and hosting settings were correct, it was just the IP's didn't work at all. 1and1 fixed that in 15 minutes last night.

I just want to say, I don't know why everyone complains about 1and1. I've been with them for 3, almost 4 years now, and I've never had a problem. Zero down time on my shared server, and now this dedicated server works flawlessly. =)

Thank you for you're help guys! I wouldn't have been able to figure out that the IP's just weren't working, I would have overlooked that.

I am going to write a tutorial on how to set up custom nameservers, DNS settings, and the whole shebang on the forums today because I spend 4 days trying to figure it out, and had to use 5 different websites to help.
That's ridiculous I think, so I'm going to put it all in one spot.

Glad you got everything working good now.
I would have to agree about 1and1, even though their support for dedicated servers suck, the few times I did get in touch with them due to an issue they either fixed the issue, or at least gave me enough information to find the problem and fix it myself. There network is rock solid from what I found I think 1 time in 2+ years I was with them did I have down time due to something on their end ( and it wasn't their end per say it was an issue with one of their backbone providers).

Only issue I have with 1and1 is their billing department, but I don't think the issues I had with them would be specific to just 1and1 but would be similar with all providers ( especially the bigger ones where 1 client don't make a difference to them).
Overall though network wise 1and1 is probably one of the best. Just with the tools they give you for dedicated servers at the prices they offer is phenomenal. The recovery console, serial console and server re-image tools always worked flawlessly for me.