I registered a .cm domain through them. Zero problems for months. Didn't change a thing ever. about 10 days ago my domain name just stopped working.

They have provided me with little to no info on the matter. They have deleted my comments on their facebook fan page and kicked me off the fan page.

I spent quite a bit of money branding this site and it is in ruin now because of them.

If you value your business, stay away from namecheap.

Hmm very strange, I've hundreds of domains with them and have had very few problems. The problems I have had have been dealt with very well and I've been with them for 3-4+ years now.

i'm guessing it didn't just expire?

I agree with Ravski i have had many domains with them and had no problems with them as of yet. Maybe try contacting them again?

Also bear in mind, that ranting and raving on websites about them won't make them as keen to help.

it seems you know what your talking about so i would like to know what a good kind of domain name would be for a product like an ebook

Namecheap has a good name in the domain business.

nsacm: you contacted their helpdesk ?. if yes, what was their answer ?

(you have only 1 post. How serious is your post on wht ? )

never had had issue in 8 years with nc, domains don't just stop working

I like their simple interface. Never had any big issues that can't be solved by emailing them.

Never used them, but thanks for letting us know, although others never had a problem.

nsacm are you sure it's the domain that stopped working, or is it the server hosting it has stopped working?

Also who is the registrar of the domain, is it NC or Enom? BTW both of them are solid service providers.

From a digital point thread:
http://forums.digitalpoint.com/showthread.php?t=1729711
nsacm: its not a hosting issue. the records went away from the .cm registry and they have no idea why.

It may be a registry issue not a namecheap issue.
The whole .cm registry site is missing pages for me - or is it just my browser flagging it as unsafe?

http://www.google.com/search?q=site:netcom.cm


http://community.namecheap.com/forums/viewtopic.php?f=6&p=10733
Sat Mar 13, 2010 1:28 am
is EVERYONE having problems with .cm domains? After crashing about a week ago we are told by Namecheap that we have to wait for the .cm registrar before the sites will be live again. HOW LONG WILL THIS TAKE???? I will not be buying any more .cm domains for sure.
Whats happening Cameroon???? Give me my site back.

Yes, this is an issue with the .cm registry itself and it would affect your domain no matter what registrar your domain was registered with. We have this posted on our status page here:

http://status.namecheap.com/?p=433

Unfortunately, we and our clients are at their mercy until they get things fixed on their end. I know it must be frustrating but there isn't much we ourselves can do except continue pressuring them to get things fixed on their end. We apologize for this and I hope you can understand how limited we are in the actions we can take to rectify this.

only problem I have had with them is that they changed their renewal policy meaning that you now have to pay for domain privacy which was supposed to be free so long as you renew the domain. C'est la vie.

Sounds bad :S
Try and send in a support ticket

Um, just a though here...

.cm = you're dealing with CAMEROON, remember?

Caveat Emptor

only problem I have had with them is that they changed their renewal policy meaning that you now have to pay for domain privacy which was supposed to be free so long as you renew the domain. C'est la vie.

Hello,

We've actually had this policy in place since WhoisGuard was first released so nothing was changed.

look people I am not an idiot. I know about hosting, dns, etc. I have been in this business since 1997.

My domain stopped working. I didn't make any changes, my domain did not expire.

It has been 2 weeks now that it has been down. NC has been ignoring my support emails so I am going to the boards.

I have asked for support, asked for a reply from their ceo. They just don't care.

Perhaps you could post some details so we can help??

Richard, then why has every other .cm domain I have tested working just fine?

I have seen zero news about this matter beyond namecheap. enom has not even posted anything about this. This is why it leads me to believe this is an issue on your end of some sort.

I have also asked numerous times now for a reply from you in support tickets and in the chat.



Yes, this is an issue with the .cm registry itself and it would affect your domain no matter what registrar your domain was registered with. We have this posted on our status page here:



Unfortunately, we and our clients are at their mercy until they get things fixed on their end. I know it must be frustrating but there isn't much we ourselves can do except continue pressuring them to get things fixed on their end. We apologize for this and I hope you can understand how limited we are in the actions we can take to rectify this.

Well my domain was working perfectly fine, then just stopped working. I didn't make any changes. My domain is only a few months old, so it didn't expire.

namecheap claims it is a connection issue on changes. I didnt change anything. It just stopped working. As said before I have checked hundreds of domains. All which are working fine.

Perhaps you could post some details so we can help??

As said before I have checked hundreds of domains. All which are working fine.I understand your frustration and am trying to understand the situation - ie: is it just your domain or others also. Is your .cm a redirect? Are these 100's of other .cm domains redirects to .coms, parking pages, or .cm content sites? Can you give examples?

mine is a content site. I have only found 1 other person posting about this same problem with namecheap. nothing else.

It is just a single site I branded to my own site.

Its not even listed as an outage at enom.

http://www.enom.com/registrynews.asp

nsacm,

Firstly, just say the word and I can post the 30 or so personal responses you've received regarding this matter from our staff. Including being attnded to by our customer support manager directly.

That's not including live chat sessions.

You have been repeatedly advised that we will let you know as soon as this issue has been resolved by the registry. The fact is that it has not and they have provided us with no eta to fix this issue.

We've offered you a credit for an alternative domain to use in the meantime. I guess this all means we are ignoring you.

Secondly, I've personally received a phone call from enom's VP Chris Sheridan on this matter regarding the .cm issues. What they choose or choose not to post on their website is up to them.

Once again, I understand your frustration but going around spreading unfounded accusations as to where the blame lies here is not going to help move things any faster as we are already doing as much as we can.

Other than flying to Cameroon with a team of tech's and taking overthe registry, I'm not sure there's much more we can do.

I dont think anything I have said was unfounded. I did receieve a credit for 9.69. I paid 104.00 for the domain and invested 5,000+ on developing and promoting a site that has since been destroyed.

Problem lies here. I asked to get a reply from you. Not until I went to an outside forum to complain did I get a reply. I am your customer. I do not think it is unreasonable to expect an update daily on this matter. You do not reply to tickets until I go to the chat and complain.

What has icann said about this? This is 2 weeks now this has been going on now.

I made no changes to my info or ns servers. My domain just stopped working. I have tested hundreds of domains in the last 2 weeks that all work without problems.

You guys keep dancing around my issue and connecting it to another issue that has nothing to do with mine.

If you had actually treated me like a customer and not a hassle from the start, I would have never posted anywhere else.

nscm,

Frankly, I don't handle support issues so I did not see your ticket until you posted here.

I did however, see our support team answer all your requests both politely and professionally. The thing is, you've been demanding an ETA on things when we simply haven't been provided one. This has been said to you repeatedly and we've told you when we had an eta or any new information we would let you know immediately.

Like I said, I understand your frustration and I would most likely be re-acting in a similar fashion if it was my domain. It is just as frustrating to us to have to be in a situation like this with one of our clients due to the irresponsible actions and responses of the .cm registry.

If you wish to receive a refund for the domain at any time, just let us know. We'll keep pressing .cm on our end regardless and if we have any new information we will let you know.

It goes way beyond the 104.00 I paid. I have invested actual money branding this site beyond the development. 104.00 would not cut it in my mind.

I purchased from you. Enom will not speak to me on this matter since I bought from you. There are a number of tickets that have been ignored for 24 hours and not replied to until I jumped on the live chat asking for an update. Its not like I am sitting here asking every hour for an update.

A daily update on where things are should be ok. I know I may seem annoying, but I invested a lot of real $$ into this project that is being destroyed. AS much as you want to blame everyone down the line. This is your problem. you are whom I purchased from.

if hostgator went down and just blamed theplanet for the problems, it would not be accepted. You guys need to just accept responsibility for this downtime even if it is beyond your control.

Just an update, I just got off the phone with Chris Sheridan again and they'll have a statement regarding this matter tomorrow.

Basically, .cm placed a bunch of random domains on hold for no reason and now they are having issues figuring out how to fix it. Not sure what else to say here and you can make your own judgement as to what that says about them.

And we definitely don't "just accept it". Getting this fixed is a priority for both enom and us. I'm sure if ThePlanet was located in Cameroon, there wouldn't be much Hostgator could do other than moving away from them. Unfortunately, if you want a .cm domain there's nowhere else you can go as there is only one player here.

Well considering its 1:30 in seattle and he needs a day to make a statement. this is not going to be good news.

Like I said before. Someone is not making a big enough deal about this. This is 2010, not the 90's. No reason this has been going on for 2 weeks now. It has been years since I have reviewed any of icann's terms, but I am sure in the bylaws there is a major violation here. Not to mention a level of outright fraud. I paid for a service which is not being provided.



Just an update, I just off the phone with Chris Sheridan again and they'll have a statement regarding this matter tomorrow.

Basically, .cm placed a bunch of random domains on hold for no reason and now they having issues figuring out how to fix it. Not sure what else to say here and you can make your own judgement as to what that says about them.

sorry to hear about your issues with namecheap, i have have them for nearly 4 years now and have been more than happy with the service they provide.. fast support.

I registered a .cm domain through them. Zero problems for months. Didn't change a thing ever. about 10 days ago my domain name just stopped working.
Hint:
Next time, use a REAL tld . Anything other than com/net/org will eventually cause issues. Like I've told a few clients, there's a reason newer stuff is offered at dirt cheap prices (can we say .infos for nothing??), you get what you pay for.


They have provided me with little to no info on the matter. They have deleted my comments on their facebook fan page and kicked me off the fan page.

Actually, they've given you a lot of information, here it would appear. You just don't want to accept the fact that it isn't what you want to hear.


I spent quite a bit of money branding this site and it is in ruin now because of them.

No, no. Your site is in ruin because of you, not namecheap.
Did namecheap force you to use a .cm domain? No
Did namecheap do anything wrong here? No


If you value your business, stay away from namecheap.
That's funny, you provide no solid proof that namecheap's done anything wrong here at all, yet we're to "stay away from them if we value our business"? Try again.

I'm not going to lie and say namecheap's support is perfect, it's not. I've had my own issues with it over the years, but I WILL say that Richard is always right here on WHT providing support for his clients, when he's not obligated to do so (here). That says a lot about the company itself.

Having moved from Godaddy to Namecheap 2, maybe 3 years ago, I haven't looked back. In fact, I've actually better than tripled the number of domains that I maintain while @ namecheap, going from 30-40 to around 140 right now.

Namecheap isn't the cause of your problems, you are. Next time, use a real TLD.

how is a .cm domain cheap? 104 a year?

I bought a domain name from namecheap which has not worked for 2 weeks at no fault of my own.

I bought a domain name from namecheap which has not worked for 2 weeks at no fault of my own.
The fact that it hasn't worked is not namecheap's fault either, but you're trying to pin it on them.

Had you, again, stuck with the major 3, you would not be seeing downtime. This, of course, was your choice, and is your own fault.

You're right $100+ a year isn't cheap, but this is still not an established TLD, so you're going to go through issues. Again, not namecheap's fault, they didn't say "use this or else", you chose to do so.

I have never in my 13+ years ran into this issue before. Why should I expect an approved tld to have any issues. That they would take 2 weeks to find out what the problem is.

I bought from namecheap. their problem or not, I have to deal with them. It has been over 2 weeks, my domain is still down. Does not matter where down the line the problem is, my statement says namecheap.com billed me for the 104.00

I have never in my 13+ years ran into this issue before. Why should I expect an approved tld to have any issues.
If you've got to ask that, you really haven't worked 13 years in this industry ;). This happens on a more frequent basis than you can imagine, on TLDs from info to tv to cm to almost any other out there. It's very well known that this kind of stuff happens quite frequently.

Next time, use an established TLD

I started in mid 1997. I have been here.

Namecheap has always done me good although they do change there policys time to time but just pre-order your domains for 2+ years and you should avoid any big issues.

so what is the word from enom?

Nsacm,

namecheap is not accredited for .cm domains according to the .cm registry, so i think they might be registering it through enom like they do for all the other gTLDS. So maybe you can contact enom and see if their is a problem with the .cm registry or not and all their domains are resolving properly or not.

Suyash

namecheap is not accredited for .cm domains according to the .cm registry, so i think they might be registering it through enom like they do for all the other gTLDS. So maybe you can contact enom and see if their is a problem with the .cm registry or not and all their domains are resolving properly or not.The Chris Sheridan that Namecheap's enetwork referred to above is an Enom VP.

so no update yesterday? didn't get a reply from any of my tickets in the last 24 hours either.

Richard, I left my phone number in the ticket if you feel like giving me an actual update on this

Namecheap is good, and ya there not accreddited for the .cm yet.

I hope you get this resolved soon. I'd be getting ansy also if my revenue producing website was down for two weeks, through no fault of my own, and no solution from the registrar & registry. Sounds like a phantom Toyota problem and nobody's responding because nobody has the answer. I see that namecheap has disabled their register .cm option- all names show up as taken.

Here is Enom's official statement:

"eNom is presently working through some technical issues with the .CM registry. We are working very closely with the .cm team and hope to have these issues resolved shortly. We will keep our Resellers updated until the issue is solved.


Chris Sheridan
Vice-President,
eNom | Demand Media"

As I said before, there is still no eta on this unfortunately but hopefully it will clear things up that this is in fact a registry issue.

I dont know how many times I have to say this. I bought from you guys. The problem is between you and I. I paid for something that does not work

16 days now and nothing.

I dont know how many times I have to say this. I bought from you guys. The problem is between you and I. I paid for something that does not work

16 days now and nothing.

What do you expect them to do? Give compensation on something that wasn't their fault? Something they obviously have no control over?

I keep seeing you complain here, expecting them to check daily, instead of complaining directly to them, or even conversing in an email. I'm quite positive that namecheap can assist you in some other way instead of just waiting for eNom and the .cm Registrar to sort things out.

Like..an alternative domain name perhaps? You need to work things directly with them, not use WHT as a man-in-the-middle.

I reply to the tickets on their own system. I don't get replies.

Like..an alternative domain name perhaps? You need to work things directly with them, not use WHT as a man-in-the-middle.An alternate name is not a solution - the site's traffic is generated under it's current name and the nameservers cannot be changed or the domain redirected. The OP's revenue site has been down for 16 days and namecheap/enom, through no fault of their own, can only offer platitudes and no specifics. I understand the OP's frustration and motivation to go public. To me this is a warning not to buy a .cm, or other minor cTLD, as they don't have the expertise to run a registry. Can namecheap/enom offer any more details on what is wrong at the registry? What could possible take 16 days to fix?

yeah I had a number of ad spots, bookmarks, etc that can not be changed. thousands down the drain.

Namecheap is good, and ya there not accreddited for the .cm yet.

Doesn't Namecheap use Enom for all their domain registrations?
I recently moved a domain to NC from Godaddy and the registrar listed on the domain is Enom.

Doesn't Namecheap use Enom for all their domain registrations?
I recently moved a domain to NC from Godaddy and the registrar listed on the domain is Enom.yes, enom's response is in post #47 above

"eNom is presently working through some technical issues with the .CM registry. We are working very closely with the .cm team and hope to have these issues resolved shortly. We will keep our Resellers updated until the issue is solved."

There is no technical problem at the registry. We do not have this issue. Our customers can update their domains.

hey, your domain seems to be working again. I just checked it out.

yeah looks like it might have actually started working again. I hope it stays working.

snicknack, what do you mean there was no problem?

Our customers have a few hundred .CM domains with us, and we have updated the domains many times this month. All our domains are working. We also have customers registering domains and also there is no problem, thus it might be a registrar issue not a registry issue.

snicksnack, who is your registrar?

We are a registrar. Domainerschoice.com

I will have to look into this further.

Namecheap isn't the cause of your problems, you are. Next time, use a real TLD.

Since when did this become your personal flaming platform? Actually, after reading your posts, I am left wondering why you even said anything at all....This forum is for people to come and post their issues or questions, whether they are good or bad and then receive ideas, support, feedback, or whatever, not personal attacks. For you to put someone down for choosing a domain you are not a fan of is hardly beneficial to anyone. Perhaps you should have heeded your own advice as you have a .info listed in your signature.....or did you forget about it?....or are you just trying to flame for the sake of flaming as your business does not keep you busy enough and you are left with too much time on your hands.....

And to the OP, I wish you luck with your issue and I am truly sorry to hear about your problem, as I know it must have been frustrating.

nsacm, I am sorry to hear of your problems. It must be very frustrating just playing the waiting game.

However, to be fair, I'm not sure it is reasonable to think that Namecheap should be held accountable for a problem that is seemingly at the registry level. It's not like that registry is without a shaky history. Even a few months ago they made news (http://domainnamewire.com/2009/11/19/more-problems-for-cm-domain-as-registry-loses-files/) with questionable activity. I'm not really sure what you want/expect NC to do about something that is not within their control.

Vito

Since when did this become your personal flaming platform? Actually, after reading your posts, I am left wondering why you even said anything at all....This forum is for people to come and post their issues or questions, whether they are good or bad and then receive ideas, support, feedback, or whatever, not personal attacks. For you to put someone down for choosing a domain you are not a fan of is hardly beneficial to anyone. Perhaps you should have heeded your own advice as you have a .info listed in your signature.....or did you forget about it?....or are you just trying to flame for the sake of flaming as your business does not keep you busy enough and you are left with too much time on your hands.....

And to the OP, I wish you luck with your issue and I am truly sorry to hear about your problem, as I know it must have been frustrating.

i am sorry, but while blaming him for personal attacks you are personally attacking him yourselves. your post is as "beneficial" as his one after all.


IMO, issue indeed is not with the registRAR but with the registRY. when you buy shoes and find out that they are of a poor quality, do you blame shop or producer? lets be fair.

i am sorry, but while blaming him for personal attacks you are personally attacking him yourselves. your post is as "beneficial" as his one after all.


IMO, issue indeed is not with the registRAR but with the registRY. when you buy shoes and find out that they are of a poor quality, do you blame shop or producer? lets be fair.

Once again this thread is being sidetracked with nonsense and personal attacks and losing sight of the OP's issue. Maybe it is best to just have these posts redacted, including mine if you please. I am attacking no one and I am sorry if you feel that way and that you need to make some sort of defense for him. I simply pointed out that those in glass houses should not throw stones and those with more opinions than common sense should think before they type. I once heard that it is better to have people think you are a fool than to speak and remove all doubt...........

I offered the OP my condolences on this issue he presented and that is where my post ventured into the realm of "beneficial". If you are unsatisfied with that I apologize and hope you have found solace in your post to me.

And back to the original issue, I feel for the OP as he entered into a contract with NC and they were supposed to provide him a service they cannot at this time due to circumstances out of their control. I get that, however it still begs the question of how did this become the OP's fault since he bought a domain that in all regards was supposed to work as intended. He has become increasingly frustrated as the situation carried on without a satisfactory resolution to him, which again, I get. As so many on here have now pointed out, NC is also in a bad spot since they are at the mercy of the .cm folks....I get that too. I am not here to pick and choose sides as the facts of the issue are apparent of who and what is to blame, I am only here offer my apologies to the parties involved and to make sure no one uses this as their personal flaming platform as we have all seen it happen on WHT time and time again.

If you have any questions or concerns, feel free to PM or email me and leave this thread on track and on issue for the sake of those who are actually involved in it.

It looks like the issue has been resolved and the OP's domain is now resolving properly. Hopefully there will be no further issues.

Domainer's choice. Please don't jump in here and comment on an issue you obviously do not know anything about. If you read my previous posts you would have seen that I plainly stated that the issue only affected random domains and not all of them. The .cm registry placed a hold on them without any rhyme or reason and definitely no explanation. If you only have a few hundred registered most likey you wouldn't have been affected. But thanks anyways for butting in here classlessly trying to stir up some business.

NSACM, I hope this will be the end of the issues with .cm. but before you invest any further, I would certainly consider the pros and cons of establishing a business on an extension that is based in Cameroon with minimal oversight. Quite honestly, even communication with them was somewhat hit and miss and that's just talking about simply establishing a stable phone connection over there. Quite honestly, we are seriously considering dropping them from our platform for new registrations. Just some food for thought. Either way, We sincerely apologize for the extreme inconvenience this entire episode caused you.

richard the subject is not dead yet. I still had considerable loses which I will investigate my options to recover.

I can understand the issues at hand. I was more bothered by the poor customer support on your end. If I had received support in the first place I would have never come here and been more relaxed with this all. You and your staff have belittled my situation and passed the blame to anyone but yourselves. This I do not like. I can see your argument, though I am your customer.

not to mention I have been using your ticket system which no one has updated me that the problem has been resolved. I learned here first and you replied 13 some hours later.

It looks like the issue has been resolved and the OP's domain is now resolving properly. Hopefully there will be no further issues.

Domainer's choice. Please don't jump in here and comment on an issue you obviously do not know anything about. If you read my previous posts you would have seen that I plainly stated that the issue only affected random domains and not all of them. The .cm registry placed a hold on them without any rhyme or reason and definitely no explanation. If you only have a few hundred registered most likey you wouldn't have been affected. But thanks anyways for butting in here classlessly trying to stir up some business.



Trust me I have more info than you think. I know for a fact, that there was no technical issue on the registry side. Also the registry didn't put domains on hold for no rhyme or reason. Possibly you ask eNom and get the facts right. Not try to get your business, but blaming the registry when they didn't, is not the way to go.

richard the subject is not dead yet. I still had considerable loses which I will investigate my options to recover.

I can understand the issues at hand. I was more bothered by the poor customer support on your end. If I had received support in the first place I would have never come here and been more relaxed with this all. You and your staff have belittled my situation and passed the blame to anyone but yourselves. This I do not like. I can see your argument, though I am your customer.

nsacm,

If you feel you have something to pursue, please feel free.

In the meantime, please stop exaggerating our supposed lack of customer service responses. As I said, just say the word and I will post the entire thread of our very many support responses to you. Our customer support team has replied to all your requests except the last which demands that we issue you a refund for the domain but at the same time demands from us that you retain it . Unfortunately, that is not going to happen. You either get a refund and give up the domain or keep the domain and forgo the refund. Our team responded to you even though we had no new information for you and most of your requests all involved demands for an ETA which we did not have.

Snicksnack, please do post your "inside" information. No one has anything to hide here. You're stating things as if they are facts so now let's get them all on the table instead of acting as if you are privy to some sort of special information. Let's hear it instead making hollow comments here which mean nothing.

Did Moniker have the problem ? Nope. IPMirror ? Nope. EuroDNS ? Nope. MarkMonitor ? Nope. and the list goes on. Check with your buddies at eNom.

Did Moniker have the problem ? Nope. IPMirror ? Nope. EuroDNS ? Nope. MarkMonitor ? Nope. and the list goes on. Check with your buddies at eNom.

Oh so now you have inside sources at Eurodns, Moniker etc. Who exactly did you speak to at all those registrars? Please do indulge me so I can contact them directly. I have access to both their CEO's. I just want to prove your making things up out of thin air.

Either way, as once again stated, the issue was limited to certain domains so it's possible some if not most were not affected. I certainly trust my sources over some fly by night <<snipped>> registrar trying to make a quick buck and a name for themselves.

And once again, stop skirting the subject. Post your facts and inside information.

You can contact Monte and Xavier or Chris from MarkMonitor, no problem. Please post here what they tell you.

I am not here to make a quick buck and a name for us, I was simply saying that the registry didn't have technical issues, where you blame it all on the registry.

Ok so who shall I say contacted them directly and on what date instead of just making assumptions. You are saying you contacted them directly before you posted above right?

Again, you still haven't posted those facts. Who are you protecting by withholding that information? Certainly you aren't witholding all that "secret" info to protect us, right?

I didn't say I contacted them, I just know they didn't have the problem. You can call them ask and post the results here.

You stated that it is a registry problem, did the registry say that? Did you ever contact them about the issues?

I didn't say I contacted them, I just know they didn't have the problem. You can call them ask and post the results here.

EXACTLY, just as I thought, you were making things up out of thin air. And even if they weren't affected, I have already stated that could be a possibility as it affected some but not all domains. Registrations were still going through fine for us but we shut them down ourselves until .cm got/gets their act together. Once again, thanks for your worthless input here. When you have some REAL facts and inside information instead of assumptions come back and post them. In the meantime, I won't be wasting any more time with you.

We've got a longstanding and well earned reputation as an honest registrar. I speak frankly because I'm quite confident in the way we do and have always have done business.

If there are issues, I have absolutely no problem saying it's our fault. It just doesn't make sense to hide. And there's definitely not a lack of resources from either us or enom to address them fully at any time.

I am not saying that your registrar is bad and never did. I didn't make these things up, I have my sources too, which in this case are much closer to the registry than you are.

Anyway keep blaming whoever you want. No need to confirm with the other registrars if you think they also had the problems....

Dear Mr. Kirkendall,

one of our registrars has alerted us about this thread.

You are publicly claiming that the .CM registry has technical problems and that the registry has put domains on hold without rhyme and reason. Both statements are incorrect.

Nobody from NameCheap or eNom contacted us about technical issues for the domain nsa.cm or any other domain, for that matter.
If you disagree, please feel free to post the email conversation you claim to have sent to us or have received from us, in regards to this technical issue.

We acknowledge that last year before the go live we had technical problems, but these have been solved a long time ago and we haven't had any since then.


Best regards,

<<Signature to be setup in your profile>>

Dear Mr. Kirkendall,

one of our registrars has alerted us about this thread.

You are publicly claiming that the .CM registry has technical problems and that the registry has put domains on hold without rhyme and reason. Both statements are incorrect.


We acknowledge that last year before the go live we had technical problems, but these have been solved a long time ago and we haven't had any since then.


Best regards,

<<Signature to be setup in your profile>>

First of all, state your position and real name with the company. Signing in anonymously isn't going to get it done and you could be anyone. Then you better believe I will make sure things are cleared up one way or another.

Dear Mr. Kirkendall,

the board admin can confirm that we have signed up with a Netcom.cm email, or you can email to info at netcom cm and we will post it here to confirm that this is from Netcom.cm Sarl.

Best regards,
<<Signature to be setup in your profile>>

I would still prefer a name. If you say you are who you say you are, you are a public organization and you should have no problem stating your name and your position within the company. No need to be shady here.

Either way, it's 4am here in the US and a saturday. I am just waiting until my colleagues over at enom wake up.

Dear Mr. Kirkendall,

simply email us and we will confirm that we posted here.
Then you can post the emails which where sent to us in regards to the technical problem, we have no objection to it, as we would like to see them.

Best regards,

<<Signature to be setup in your profile>>

Dear Mr. Kirkendall,

simply email us and we will confirm that we posted here.
Then you can post the emails which where sent to us in regards to the technical problem, we have no objection to it, as we would like to see them.

Best regards,

<<Signature to be setup in your profile>>

As I said, I want your name and position within the company. What do you have to hide? You could just be some tech(if that) with no real insight on the overall picture. If I am going to raise hell over this I want a real name.

Dear Mr. Kirkendall,

we at Netcom.cm Sarl work as a team.

You claim that we have technical problems and that you have been in communication with us. We have no record of this. If it is correct what you have posted then please provide the proof here and post the email conversion of this technical issue.

You made remarks about us "till they got/get their act together". Which are also unpleasant and uncalled for.

We do not need to discuss this here on the board, you can email us the emails and if there where emails sent to us regarding this matter we will get to the bottom of it and post here that we got emails and someone at Netcom.cm Sarl neglected them.

Best regards,

<<Signature to be setup in your profile>>

Dear Mr. Kirkendall,

we just received your email with the subject: NameCheap and Enom.

Best regards,

<<Signature to be setup in your profile>>

Yes and where's your reply to my email?

Dear Mr. Kirkendall,

we are not sure what you want us to answer. There was no question in your email.
As you can see we have received the email, so please feel free to post the emails you have sent to us regarding the technical issue.

Best regards,

<<Signature to be setup in your profile>>

It's 5:30 am, once I coordinate everything with the enom guys I will be back to post.

And a reply to my email with your name and position would suffice. No need continue to try to be anonymous. Not sure what you're trying to hide or are afraid of.

Also Netcom,

Just for the record, are you saying the following statement is false?:

“eNom is presently working through some technical issues with the .CM registry. We are working very closely with the .cm team and hope to have these issues resolved shortly. We will keep our Resellers updated until the issue is solved.

Chris Sheridan
Vice-President,
eNom | Demand Media”

especially this part "We are working very closely with the .cm team"

after you've said "Nobody from NameCheap or eNom contacted us about technical issues for the domain nsa.cm or any other domain, for that matter."

I'd love to hear your comments here.

Dear Mr. Kirkendall,

we on our side do not have technical problems. The email of Mr. Sheridan does not say that the registry has problems, if you read it. Possibly the technical issue is on their side.

We are in close contact with the eNom team.

Best regards,

<<Signature to be setup in your profile>>

No, these two statements absolutely contradict each other:

"We are working very closely with the .cm team"

after you've said "Nobody from NameCheap or eNom contacted us about technical issues for the domain nsa.cm or any other domain, for that matter."

No two ways about it. How can you be working closely with someone without contacting them?

and this statement: "eNom is presently working through some technical issues with the .CM registry." clearly states there are/were issues with the .cm registry.

I learned the hard way not to bother with resellers like NameCheap.

Go directly to Enom and save yourself the hassle - NameCheap's customer service is absolutely terrible.

Dear Mr. Kirkendall,

we are working with eNom closely, but for the matter of nsa.cm or any other domain which you say was affected we have not been contacted by NameCheap or eNom. There is no contradiction.

Once again, we do not have a technical problem on our system. I suggest that you clarify the issues with eNom, before we send messages back and forth here.

We only posted here to clear up that at our end we do not have a technical problem and that we are happy to see that the OP has his domain working again. For everything else you can contact us by email.

Best regards,

<<Signature to be setup in your profile>>

Here are just some of the tickets with our interaction with enom which clearly state the opposite:

Response (Daniel M.) 03/05/2010 01:20 PM
Hello,
At this time, we are still experiencing connection issues with the .CM registry. We do not have an exact ETR. However, we do understand the severity of this situation and are working with them to get this resolved, ASAP. We thank you again for your continued patience & will notify you once we have reestablished our registry connection for this TLD.
Regards,

Daniel M. | technical support
My Support Hours: 10:00AM - 7:00PM PST, Monday through Friday
Out of the office Saturday and Sunday

Response (Daniel M.) 03/02/2010 04:16 PM
Hello,

Yes, the registry is having connection issues and we cannot send them any whois and DNS updates. We are working with them to resolve this issue. Unfortunately we do not have an ETA on this though.

Thank you,

Daniel M. | technical support
My Support Hours: 10:00AM - 7:00PM PST, Monday through Friday
Out of the office Saturday and Sunday

Response (Daniel M.) 03/19/2010 11:19 AM
Hello,

I have spoke with Juliet and found out that she has been working with Richard directly on this.

Unfortunately we do not have a resolution on this yet, but check with your management for updates on these as well.

I will certainly update these tickets if something changes as well.

Thank you,

Daniel M. | technical support
My Support Hours: 10:00AM - 7:00PM PST, Monday through Friday
Out of the office Saturday and Sunday

Customer (NameCheap.com NameCheap.com) 03/13/2010 10:26 AM
Hello,

Please provide us with the updates on the issue asap. Yes, it's weekend, but our client is getting more and more frustrated and we cannot provide him with any new information about his nsa.cm domain. So please reply.

Thank you.

Regards,
Lena S.

Customer (NameCheap.com NameCheap.com) 03/11/2010 03:53 AM
Hello Daniel,

Please update us on the status of this and let me know the reply to my latest query.

Thank you,
Nata

Customer (NameCheap.com NameCheap.com) 03/08/2010 07:10 AM
Hello Daniel,

I understand that you are working on it, however please tell me the reply to the following question:

"I have checked hundreds of .cm domains that are resolving just fine. Mine
is not. I didn't make any changes to my dns or ns servers. WHY is it not working?"

Thanks,
Nata

Response (Daniel M.) 03/05/2010 01:22 PM
Hello,
At this time, we are still experiencing connection issues with the .CM registry. We do not have an exact ETR. However, we do understand the severity of this situation and are working with them to get this resolved, ASAP. We thank you again for your continued patience & will notify you once we have reestablished our registry connection for this TLD.
Regards,

Daniel M. | technical support
My Support Hours: 10:00AM - 7:00PM PST, Monday through Friday
Out of the office Saturday and Sunday

Customer (NameCheap.com NameCheap.com) 03/03/2010 01:57 PM
Here's an example of what I mean:



$ dig ns nsa.cm +trace

; <<>> DiG 9.4.3-P4 <<>> ns nsa.cm +trace
;; global options: printcmd
. 365748 IN NS K.ROOT-SERVERS.NET.
. 365748 IN NS B.ROOT-SERVERS.NET.
. 365748 IN NS H.ROOT-SERVERS.NET.
. 365748 IN NS G.ROOT-SERVERS.NET.
. 365748 IN NS L.ROOT-SERVERS.NET.
. 365748 IN NS I.ROOT-SERVERS.NET.
. 365748 IN NS F.ROOT-SERVERS.NET.
. 365748 IN NS C.ROOT-SERVERS.NET.
. 365748 IN NS A.ROOT-SERVERS.NET.
. 365748 IN NS M.ROOT-SERVERS.NET.
. 365748 IN NS D.ROOT-SERVERS.NET.
. 365748 IN NS E.ROOT-SERVERS.NET.
. 365748 IN NS J.ROOT-SERVERS.NET.
;; Received 448 bytes from 127.0.0.1#53(127.0.0.1) in 0 ms

cm. 172800 IN NS ns.itu.ch.
cm. 172800 IN NS ns.ripe.net.
cm. 172800 IN NS kim.camnet.cm.
cm. 172800 IN NS lom.camnet.cm.
cm. 172800 IN NS auth02.ns.uu.net.
cm. 172800 IN NS sanaga.camnet.cm.
;; Received 261 bytes from 193.0.14.129#53(K.ROOT-SERVERS.NET) in 163 ms

cm. 86400 IN SOA ns1.nic.cm. hostmaster.nic.cm. 2010030316 28800 3600 604800 86400
;; Received 79 bytes from 156.106.192.121#53(ns.itu.ch) in 113 ms



As we can see, there's no reply from the registry nameservers.

Thanks.

Response (Daniel T.) 03/03/2010 01:57 PM
Hello,

Thank you for contacting us to assist with your issue. I will be happy to help you.

Due to some technical difficulties at the CM registry we are unable to make these changes. We are working with the CM registry to get this resolved as soon as possible.

If you have any additional questions about this matter, please update this ticket and I will be able to help you during my assigned office hours.

We appreciate the opportunity to assist you.

Regards,
Daniel T.
Technical Support Team
__________________________________________________
Work Hours: Monday thru Friday, 8:00am - 5:00pm Pacific Time
Out of Office: Saturday & Sunday

Customer (NameCheap.com NameCheap.com) 03/03/2010 01:33 PM
Hello,

Please try to change the nameservers to your DNS (dns*.name-services.com) for domain nsa.cm

Thanks in advance.

Alex
NameCheap.com






The above is beyond my own personal phone calls and those of our support etc.

Dear Mr. Kirkendall,

the board admin can confirm that we have signed up with a Netcom.cm email, or you can email to info at netcom cm and we will post it here to confirm that this is from Netcom.cm Sarl.


Maybe you can explain why you have the same IP as snicksnack?

Maybe you can explain why you have the same IP as snicksnack?

I guess they really do stoop that low to try and generate new business.

Dear Mr. Kirkendall,

our system uses the Cocca registry software (latest version). There are over 20 other registries using this system without a problem.

I can offer you a free test account on our live system, where you can register a few domains, change DNS, update whois information... You can have access via EPP and GUI. Then you will see if there is a problem with the system or not.

On our website register.cm you can find a list of accredited registrars. Please feel free to contact them, if they encounter any connectivity or other technical issues with the .CM registry system.

Best regards

If you read Richard's message, he has been contacting eNom (one of your accredited registrars), and they say they been having problems. eNom is the biggest Resale Registrar in the world. I don't think they are making things up when they say they are having problems. So, are you saying you have had zero contact from eNom, regarding these issues?

namecheap has a support system in place. you shouldn't have posted in their facebook

If you read Richard's message, he has been contacting eNom (one of your accredited registrars), and they say they been having problems. eNom is the biggest Resale Registrar in the world. I don't think they are making things up when they say they are having problems. So, are you saying you have had zero contact from eNom, regarding these issues?

As we stated before, we have not been contacted in regards to nsa.cm or any other name for that matter. We have offered Mr. Kirkendall to get a test account in the live system, so he can test himself if it works or not. If it doesn't work he can report back here and we will take the blame.

No need to discuss this issue here any further. Our offer stands and it is up to Mr. Kirkendall to make use of it or not.

Best regards.

Richard. According to Netcom_cm, eNom have been lying to you.

Richard. According to Netcom_cm, eNom have been lying to you.

Dear stub,

please do not put words into our mouth. We never used the word "lying". You can interpret what we haven posted in your own way of course, but please don't make this ours.

Best regards.

LOL just wait a bit, these cameroonians are about to put all the nigerians fraud schemes to shame. I won't say much for the moment but give us until monday but let's just say the nigerian fraud scheme is legitimate compared to these lying fraudsters. Good luck to you and your future business netcom.cm. I've comfirmed everything about you lying fraudsters. And please, the rest of you, give us the benefit of the doubt for the moment over this two bit operation.

Quite honestly, the only thing that keeps those guys in business is the typo possibility of a legitimate .com domain. It could be yours. We are stopping business with this sham of an operation now completely. The truth will follow soon. Anyone that does business with the sham operation and government of cameroon beware.

Dear Mr. Kirkendall,

we have offered you a test, but instead of taking us up on our offer, you prefer to insult us. Call us fraudsters without any proof. This is not very professional.

Did you confirm with the other registrars, if they encounter this problem ? Please post their answers.


Yes, this is an issue with the .cm registry itself and it would affect your domain no matter what registrar your domain was registered with.

Where is the proof of this.


Anyway enough said, if you are not willing to test and rather keep insulting us and making rude comments, this is your choice.

Best regards.

And yes, netcom.cm, you've been officially called out you backckwards and dirty dealing bastards.The truth will come out soon and I have no doubt about it.

Keep playing the innocent game here.

Dear Mr. Kirkendall,

as it doesn't seem possible to have an open constructive conversion here and you are not trying to at least see for yourself that what we have posted is correct and that the system does not have any technical problems, we leave it with that.

Best regards.

Maybe you can explain why you have the same IP as snicksnack?

LOL thanks anon-e-mouse. I guess this is what they are resorting to now. Ha ha.

Like I said, .cm is nothing more than a sham operation. Nothing else needs to be said other than this.

Dear Mr. Kirkendall,

as it doesn't seem possible to have an open constructive conversion here and you are not trying to at least see for yourself that what we have posted is correct and that the system does not have any technical problems, we leave it with that.

Best regards.


first of all stop referring me to as "dear" as if you have some sort of respect to anything that resembles business. And second of all, read the rest in these last few posts you SHAM.

Did you confirm with the other registrars, if they encounter this problem ? Please post their answers.

You asked for proof, and he gave it to you. So, just because you don't accept that proof, you want him to scurry around to the other registrars? C'mon. Get Real. Why don't you ask eNom yourselves if they are having problems. that would be a far more productive way to go, imho. Post their reply here. Then we might start believing you.

You asked for proof, and he gave it to you. So, just because you don't accept that proof, you want him to scurry around to the other registrars? C'mon. Get Real. Why don't you ask eNom yourselves if they are having problems. that would be a far more productive way to go, imho. Post their reply here. Then we might start believing you.

Seriously Stu, don't even bother with these guys unless you are prepared to receive 5 million dollars from the dead president of cameroon via wire transfer. ;)

There is so much more to this story that you can't even imagine and that will come out soon. As I said, these guys put the nigerian 409 or whatever scheme to shame. Just remember, not to long ago they were wildcarding typos of .com for Kevin Ham for a bit a profit. They are nothing more than a bunch of profit seeking government mercenaries.

Here's the story on Kevin H. and who he had to bribe to get things done over there http://money.cnn.com/magazines/business2/business2_archive/2007/06/01/100050989/index.htm

namecheap is the best registrar in the world.

i have 2 domains and never ever faced a problem . if i want to ask something their support is very good and they answer my question .

very satisfied customer
alhadi

Maybe you can explain why you have the same IP as snicksnack?

Has no one else picked up on this?

Netcom_cm and snicksnack have the same ip address.

snicksnak's first reply to this thread was to do a bit of cheap signature flashing, quoted:


snicksnack View Beta Profile
Junior Guru Wannabe Join Date: Nov 2004
Posts: 36

There is no technical problem at the registry. We do not have this issue. Our customers can update their domains.
__________________
DomainersChoice.com - Cheap domain name registrations & reseller program



anonemouse states that Netcom_cm, someone who allegedly is involved in the .cm operation but refuses to give a name or a job title despite repeated requests from Richard, shares the same ip address.

Not a lot more to say really...

What an interesting topic! I thought the name of the topic was actually related to the content, glad I was mistaken. I still don't see what the "big problems" are. Not trying to take sides or anything, just saying.

The guy with the "big problems" has not experienced real problems with domains as yet because there are registrars out there who randomly hold your domain hostage for no apparent reason and they force you to pay huge fees to get it back.
They claim that you breach some terms of agreement but somehow if you pay their fee it's ok to break the agreement.

Some registrars will suspend your domain if random organizations don't approve of your content and they send a letter to your registrar. Once again, if you pay the magic fees this all goes away.

While I was doing research into getting the hell away from godaddy my short list came down to either namecheap or moniker. Only reason I went with moniker was because I contacted them and they offered me a reasonable bulk pricing deal. :D

I don't know if this part means anything but according to ICANN, namecheap didn't sign the 2009 Registrar Accreditation Agreement, which provides enhanced protections for registrants and an increased level of accountability for registrars. The 2001 RAA is an older contract with fewer protections. eNom has signed the 2009 RAA though. I don't really know how those things work, it isn't a determining factor for me anyway.

When looking for a domain registrar or host I look for customer service and reliability, I would have probably chosen namecheap if I had contacted them 1st and they were able to offer a good bulk deal.
The next major thing I look for is when I call their tech support I want to hear a Proper English speaking voice, not some non English person or hill-billy or voice changing software that I cannot understand. How can I expect somebody to take me seriously when he answers the phone and says "Hello my name is Matthew how may I help you today?" and you obviously know his name isn't Matthew and he is a liar.

Well since it looks like we are posting stories about business practices, I thought I would share one too:

http://www.thepasquinade.com/article/article.asp?articleID=147

You seem to be angry about the article about Ham and his profiteering off of typos for .cm names....and yet you wanted to charge $2500 initially for a domain name that someone showed interest in since you used some magical software to find it.....

To be honest, I have done business with name cheap in the past but it is unlikely I will do it in the future based on your actions and reactions, not only in this thread but also based on your conversation in the above link....not that it matters, as you obviously have a good thing going and need nothing from my pockets :-)

However in the interest of being fair and just, I wanted to show I too could post links about people :-)

Autumn,

Believe it or not I did have a life before NameCheap. :)

That was from 2001 when the company was about 1 or 2 months old. Even so, that was just a bit of business and nothing wrong there. I am human after all.

Regarding this thread, if you really read through it, I have done nothing but be frank and honest and fend off lies and attacks on our reputation. Can you honestly say I myself have been dishonest in any way or said something that was a mis-representation?

Regarding doing business with us, the choice is up to you but I think you should give us another try. One thing you I can promise is that I and we will always be honest and upfront with you.

I can also offer you a special discount. ;)

Hey Joe. I don't think that has anything to do with the discussion in hand. Ok. Maybe Richard's link didn't really do an expose but it was at least a tad revealing. Maybe as your link was in a different context. This issue as I see it is, Netcom_cm wants Richard to chase after other registrars than eNom, when he could quite as easily ask eNom directly if they have any issues, but refuses to do so. That is after Richard provided proof of the issues, but Netcom_cm refused to acknowledge said proof.

And @ mdrussell. I know you work for NameCheap, but I for one, never missed the fact that Netcom_cm and snicksnack have the same IP address :) :). Doesn't seem very smart to me.

Richard,

Thanks for replying and for your offer. Honestly I am pleased to see how you reacted to my post and it speaks volumes about you compared to the other posts here. I would hope that with you being the CEO and mastermind behind an extremely successful company, you would not stoop to the name calling and such as displayed on here on a regular basis.

I completely understand having passion about something and wanting to defend it at all costs, I too am the same way. However stooping to the level of those around you is not always the best option in my opinion and can paint you in a negative light as it did for me.

I will be honest with you though, after reading your posts here, I do believe you acted with the best intentions and honest intentions at that. You too were at the mercy of another provider and had nothing to pass along by way of updates. I just hate to see good companies and CEO's get into the muck of name calling and flame wars on forums, it seems unprofessional to me. I feel it is better to let one's reputation and facts on the issue fight the fight rather than result to name calling and flame wars.

Again I thank you for your time spent replying to me in a professional manner, I really do. And I also want to thank you for your offer on doing continued business with you. I will keep that in consideration when my renewal times come close.

As I stated in my earlier posts, I wish you and the OP luck with this issue and hope the best for both and your companies.

Hey Joe. I don't think that has anything to do with the discussion in hand. Ok. Maybe Richard's link didn't really do an expose but it was at least a tad revealing. Maybe as your link was in a different context. This issue as I see it is, Netcom_cm wants Richard to chase after other registrars than eNom, when he could quite as easily ask eNom directly if they have any issues, but refuses to do so. That is after Richard provided proof of the issues, but refused to acknowledge said proof.

And @ mdrussell. I know you work for NameCheap, but I for one, never missed the fact that Netcom_cm and snicksnack have the same IP address :) :)


I only wanted to point out that the article he linked to was about someone trying to make a profit, which was really no different than what Richard had tried to do in the past, that's all.

Personally, I see nothing wrong with Ham's business plan, and as the article points out, most folks are just are upset they did not have the idea first as it was a virtual goldmine. The Cameroonian's had no idea this was possible until Ham approached them with the idea to line both of their pockets with the wildcard typo's. I think it was ingenious and wish I too had thought of it first!

As far as the proof presented here, I would not agree with your more and have never tried to take away from that. I am all about the facts fighting the fight. Let them shine the light on the issue and really call out those who are not being forthcoming and honest here. It is only a matter of time. :agree:

Thanks Joe, there are definitely some things I said that I wish I could take back. Maybe I was too frank in the way I said things.

I was trying to get to truth of what was being said and as you saw, we were being attacked from several different angles. I apologize if I came across as a bit too passionate. One thing I will and can stand on is that I have been as upfront as possible and not steered away in any way from the truth.

If it was up to me I would prefer to never have to speak in a thread like this again and I try not to but sometimes some issues and accusations just need to be addressed. I will try to refrain a bit more in the future.

Thanks for re-considering doing business with us. We'll do our best to earn it if you choose to stay with us.

Hey Joe (I kinda like that) :)

I have no problem with anybody trying to make a profit. Be it Richard or Kevin Ham. I only wish I had thought of it (the .cm scheme) first and had the resources to implement it. I think it's up to Netcom_cm to explain 1) why he won't ask eNom if there are any connection problems, and 2) why he has the same IP address as snicksnack.

Right on Stub, right on! Could not have said it better myself. I too am curious about the whole IP issue for Netcom_cm and snicksnack and how it will be answered, and if it will be answered. You never know, could be legitimate. (insert sarcasm here)

And you caught on to it,..... "Hey Joe.....where you going with that gun in your hand...." Awesome Hendrix tune there my friend!

Right on Stub, right on!
Yup, Stub definitely filtered the thread down to the meat of it. But I would add one more question. Why does he refuse to answer Richard's question regarding his name and position? As far as I'm concerned, until he answers this, he has zero credibility.

Vito

can a mod just lock this thread for now.

I started it and my domain is back working. the subject is over.

name.com is the best :). I just use namecheap for their ssl certs. Never had a problem with them

can a mod just lock this thread for now.

I started it and my domain is back working. the subject is over.

That's great news. So, somebody did something to get it working for you, probably because of this thread. It truely is good news.

And you caught on to it,..... "Hey Joe.....where you going with that gun in your hand...." Awesome Hendrix tune there my friend!

Truely a great song.

can a mod just lock this thread for now.


Sure :agree: