There is some problem with the setting up of a newly registered domain name of mine at DreamHost. But it's REALLY quiet over there: their discussion forum only has 2 posts in the past 48 hours (of which 1 was posted by me) and the support has not get back to me in more than 12 hours (although their promised time-frame is 24 hours or less).

Use the search and you'll find some recent posts on DreamHost. Most of it not good I seem to remember.

nameslave,

A couple of things, and by no means am I defending DreamHost; firstly, its only been 12 hours. DreamHost is a HUGE company with a HUGE customer base. Thats no excuse for poor support, but give them 24 hours. Secondly, its the weekend, and more importantly Thanksgiving weekend. That says a lot. Once again not defending them, but its a good reason to give them the full 24 hours. Their discussion board has ALWAYS been quiet, even when I was with them three or so years ago. Best of luck to you though, let us know how it all works out.

-Matt

Well...in 8 hours (since your first post), it will be monday...So...Maybe the dream will be over.

Are they still dreaming or have they come back to reality :D

kind regards
Phillip

Originally posted by nameslave
There is some problem with the setting up of a newly registered domain name of mine at DreamHost. But it's REALLY quiet over there: their discussion forum only has 2 posts in the past 48 hours (of which 1 was posted by me) and the support has not get back to me in more than 12 hours (although their promised time-frame is 24 hours or less).

Two posts in 48 hours huh? My support forum on average gets maybe 1 a month from a customer. DreamHost may provide most of its support via email, and since their forum wasn't being used much, they probably don't check it on a daily basis.

Have you tried emailing DreamHost?

Wow, and someone was poking at us for not responding within 4 hours on Sunday afternoon. :D

Thanks for all your responses. I have been with DreamHost for quite a while and like their services. It's just that they are USUALLY slower on the weekend.

And thanks Matt (TheMMIz). Yes, DreamHost does have a lot of support requests. Mine (first posted some 16 hours ago) is now #11 out of 105 still open tickets.

UPDATE: I finally got the test e-mail I sent to myself after more than 28 hours; and the domain name is also accessible on the web. Happy ending.

Perhaps I'm too used to having fast and reliable services from DreamHost that a rare slowness like this seems unbearable. :D

And all because of a few dead turkeys. :D

Oh yes, I forgot it's the Thanksgiving long weekend in the States. I'm in Canada and we have our Thanksgiving back in October :-)