thewitt
04-18-2001, 03:55 PM
So I'm over the head of my host support people on this one.
I've had some difficulty getting started with my new host over the last two weeks, and I'm afraid I may have hit one that I cannot live with.
I have a need for a low volume shopping cart. My host offers Akopia. Fine. I have installed it via cPanel, and it does not work. Just using the demo, if I log in as jdoe with the example password, add something to my demo cart and check out, I get a server error. They have been unable to resolve this in 4 days. I've had them delete the program and reinstall, with the same results.
Now if I have a shopping cart actually in production, and I have a problem, if the cart is installed and supported by the host, I'm S.O.L. :mad: . I can't imagine how they are supporting real businesses using these tools. Maybe they are not, however they continue to be highly recommended; with only a few problems whenever I ask or search on them anywhere.
Is Akopia worth it as a shopping cart program? Should I look for another cart program that I can install and manage myself? I can run cron jobs, but not daemons, so anything that needs a server - like Akopia - is out of the question for me "unsupported" by the host.
I've always had better luck supporting myself than waiting for a host or vendor, but this project is not a job - it's all gratis for a non-profit organization I belong to. The site generates enough money to pay for it's hosting fees on any reasonable program, but not for any dedicated server or anything like that.
I'm looking for opinions, options, and anything else you care to offer. Would you stay and work it out? Get a new host and start over with a new set of problems? Switch to my own Shopping Cart (recommendations) that does not use a daemon? Other?
Thanks,
-t
I've had some difficulty getting started with my new host over the last two weeks, and I'm afraid I may have hit one that I cannot live with.
I have a need for a low volume shopping cart. My host offers Akopia. Fine. I have installed it via cPanel, and it does not work. Just using the demo, if I log in as jdoe with the example password, add something to my demo cart and check out, I get a server error. They have been unable to resolve this in 4 days. I've had them delete the program and reinstall, with the same results.
Now if I have a shopping cart actually in production, and I have a problem, if the cart is installed and supported by the host, I'm S.O.L. :mad: . I can't imagine how they are supporting real businesses using these tools. Maybe they are not, however they continue to be highly recommended; with only a few problems whenever I ask or search on them anywhere.
Is Akopia worth it as a shopping cart program? Should I look for another cart program that I can install and manage myself? I can run cron jobs, but not daemons, so anything that needs a server - like Akopia - is out of the question for me "unsupported" by the host.
I've always had better luck supporting myself than waiting for a host or vendor, but this project is not a job - it's all gratis for a non-profit organization I belong to. The site generates enough money to pay for it's hosting fees on any reasonable program, but not for any dedicated server or anything like that.
I'm looking for opinions, options, and anything else you care to offer. Would you stay and work it out? Get a new host and start over with a new set of problems? Switch to my own Shopping Cart (recommendations) that does not use a daemon? Other?
Thanks,
-t