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View Full Version : Choosing a reseller?


MannDude
02-26-2010, 04:43 PM
So, the past few days I've been lurking this forum and posting a bit, asking about reseller hosting.

I've looked at all the major ones it seems. MagmaHost, JustHost, HostGator, SuperGreen, Site5, etc, etc. I'm just wondering if you all could suggest more for me to consider.

Also, if it helps, I am need of a fast webhost. Most resellers don't list their speeds, I was checking out WestNIC and their cheap package runs on 100Mbps and the others on 1,000Mbps. Since other hosts don't list their connection speed, can't really compare. Are there any online tools that can test a hosts speeds?

Reliability, of course. And uptime. I can't have downtime for my websites, and neither should my potential clients.

cPanel/WHM - I'm a bit of a newb to this, I know my way around a cPanel for sure, but never hosted other people's sites before. So I would really need these in place.

Servers that aren't overloaded with overselling. I didn't realize some resellers have the option of turning overselling on and off, and it said if you don't specify while ordering than its still possible to MOVE your account to the OVERSELLING SERVER. Which to me just sounds probably crowded and slower than the other one. Anyone want to shed some light on this?

Customer support. I'm not the biggest techie in the world, and I couldn't handle customer support over a phone or anything. I could answer an email from time to time if it was a basic question but I would like to provide my customers with a 24/7.

These are some of my major issues. I'm looking around 50GB to start off with, and monthly transfer proportional to disk space (70-100gb)

Obviously one would want everything for a low price, don't hate me, just human nature. I'm on a tight budget. Price isn't really going to be the deciding factor in all of this, but it is going to be the difference if I start this alone or go 50/50 with a friend to start up. While there are advantages to going into this with someone, the downfall is only making half of the potential earnings, haha.

Brian-de-vie
02-26-2010, 04:54 PM
I'd start by 'searching' WHT for all the hosts you've listed.
Check out the offers section, then search any new names you pick up there.
Meanwhile, wait for others to respond to your thread.
Maybe tell us if your US or not etc., but as your Indiana, I guess you are,
I'll go and engage my brain now.

good luck

NoSupportLinuxHostin
02-26-2010, 05:02 PM
Obviously one would want everything for a low price, don't hate me, just human nature. I'm on a tight budget. Price isn't really going to be the deciding factor in all of this, but it is going to be the difference if I start this alone or go 50/50 with a friend to start up. While there are advantages to going into this with someone, the downfall is only making half of the potential earnings, haha.

You need to rethink how you are going about deciding whether or not to partner up with your friend. The price of hosting should not determine whether or not you grab a partner. Based on your commnets, it sounds like the partner is only there to help split costs and profits. If that is really the case, then the partner is the wrong one. Just get a loan instead.

A good partner is somebody who more than doubles the profits. If the partner is dividing profits instead of multiplying them, the partnership is not going to work for you.

Find a partner who has mastered aspects of the business that you are clueless about. That way you are bringing in talent that fills in gaps in the business that you cannot fill yourself. If that do that, then your partner will be a profit multiplier. Good luck.

040Hosting
02-26-2010, 05:04 PM
So, the past few days I've been lurking this forum and posting a bit, asking about reseller hosting.

I've looked at all the major ones it seems. MagmaHost, JustHost, HostGator, SuperGreen, Site5, etc, etc. I'm just wondering if you all could suggest more for me to consider.

Good consider all options, and then go down the list till you find the perfect partner for your hosting, having a reseller account means you have to find the right partner; everything they do wrong; does affect you and your clients.


Also, if it helps, I am need of a fast webhost. Most resellers don't list their speeds, I was checking out WestNIC and their cheap package runs on 100Mbps and the others on 1,000Mbps. Since other hosts don't list their connection speed, can't really compare. Are there any online tools that can test a hosts speeds?

This is hard to test; as you should test this from any possible ISP you or your clients will have visitors from; but in general a 100mbit connection is more as acceptable; if you are hosting certain type of content a 1000mbit might be something to look into; for most hosting practises this is not needed. This said the difference between a 100mbit host and the other may vary due to differences of upstream providers and routing paths of your own ISP.


Reliability, of course. And uptime. I can't have downtime for my websites, and neither should my potential clients.

As said; seek a host which feels and handles like a partner; will bring you further as a cold business contract. They have to feel what you feel if things go wrong and do whatever it takes to fix it, no questions asked.


cPanel/WHM - I'm a bit of a newb to this, I know my way around a cPanel for sure, but never hosted other people's sites before. So I would really need these in place.

Servers that aren't overloaded with overselling. I didn't realize some resellers have the option of turning overselling on and off, and it said if you don't specify while ordering than its still possible to MOVE your account to the OVERSELLING SERVER. Which to me just sounds probably crowded and slower than the other one. Anyone want to shed some light on this?

In cPanel you can have several types of reselling;
overselling of the level of the server; to many accounts (normal+reseller accounts)
overselling enabled on a reseller account; this can be good or bad; personally i would not want it enabled as one of your neighbor reseller hosts on the same node could be offering unlimited packages, ultimately bringing problems to your customers. But when done right overselling could also mean you can operate cheaper. Its a choice; one is easy for me to make, but you should look to what fits best to you.


Customer support. I'm not the biggest techie in the world, and I couldn't handle customer support over a phone or anything. I could answer an email from time to time if it was a basic question but I would like to provide my customers with a 24/7.

Some host do offer 24x7 ticket support also for your customers, but your clients would be better of when you learn the ins and outs of the business; it will come in time. In almost all cases you can fall back on the support team of your provider if you do not know the answer.



These are some of my major issues. I'm looking around 50GB to start off with, and monthly transfer proportional to disk space (70-100gb)

Obviously one would want everything for a low price, don't hate me, just human nature. I'm on a tight budget. Price isn't really going to be the deciding factor in all of this, but it is going to be the difference if I start this alone or go 50/50 with a friend to start up. While there are advantages to going into this with someone, the downfall is only making half of the potential earnings, haha.
I would advise you to start with the minimum requirements with a partner where you can grow quickly to larger packages; no need to pay a big amount of money for the space and bandwidth you do not yet need.

Hope this helps you a bit on the road of becoming a reseller.

HostXNow
02-26-2010, 05:29 PM
I've looked at all the major ones it seems. MagmaHost, JustHost, HostGator, SuperGreen, Site5, etc, etc. I'm just wondering if you all could suggest more for me to consider.

There is also InnoHosting and Surpass Hosting.

MannDude
02-26-2010, 05:44 PM
Thanks for the comments everyone.

Magmahost contact me and was kind enough to offer a month to test drive their service for free, and also cleared up some issues that I had read about in mixed reviews on their service. It sounds as if they're on top of things now. This is what the representative had to say:

A lot of the issues that I think Magmahost suffered when we acquired them were overloaded servers. There were literally hundreds of resellers accounts per server.

We added additional servers the day we took over the company, and the inrush of migration requests - people wanting off the old servers to the new servers - swamped Magmahost's support staff. 90% of the customers wanted to move right there and then. Understandably so, the old servers were a complete mess.

This had a knock on effect of trashing support response times and even when we added more resources we threw at dealing with the support headache. At peak we had 9 people dealing with support enquiries and migration requests.

Add to that the old servers were completely non-standard, every server had been configured differently, different plugins, different apps, different modules - a complete mess.

The servers we provided are stable and standardised. They are proper servers as we have deployed for all of our brands.

We generally have improved customer service and quality of service in each of the brands we take over. A lot of the fallout happens because we are not flexible, Magmahost was a one man band, we are 25 people, we cannot have one person taking a unilateral decision on a service, server or product.

But in fact this is a strength, it means that things just work. RSR4 in San Jose works the same as RSR-4 in Mumbai and Tel Aviv or any of our other cities. Whereas previously RSR-4 in London was very different to RSR-4 in Chicago.

So it seems as if now its being better managed and they can offer a better service. I'll let you guys know what I think of them as I try them out, but I can already state that I am very impressed with them contacting me, clearing the air about a comment I made in another thread, and offering me a trial month.

DakNet
02-26-2010, 07:07 PM
I've used magamhost for about 3 months and it's been good so far. There was a small problem when they changed owners but I think thats solved now.

ldcdc
02-26-2010, 07:13 PM
Magmahost contact me and was kind enough to offer a month to test drive their service for free

How did they contact you? Who established contact first?

MannDude
02-26-2010, 07:22 PM
Contacted via PM here from a representative and they initiated the contact.

In one thread I mentioned I read a lot of good reviews, and a lot of not-so-good reviews about Magnahost. How most the bad reviews were saying negative things about support time, mainly. And he was kind enough to PM me and let me know that they did receive a lot of customer service reports and were unable to keep up with them while transferring owners and updating equipment. But, it seems to all be sorted now.

I guess it was a one man operation before, and now there is a staff of 25.

agustan
02-27-2010, 02:11 AM
Well, good luck and all the best with your first month free trial :)
Please also review your experiences with Magnahost about 1-3 months later, especially the server performance and the support time.

mudassirjaved
02-27-2010, 02:44 AM
i had also sign up with magmahost couple of weeks ago and found their support service good enough

almost all of my tickets are resolved within 1-2 hours...

thumbs up for magmahost:agree:

Brian-de-vie
02-27-2010, 07:58 AM
I guess it was a one man operation before, and now there is a staff of 25.No need to gues, it used to be a UK Ltd. company[hence a known public status], now its a 'ghost holding company' with no public information or contact details.

As others have said, 'Good Luck',
and don't forget that, those that paid for and recieved no usable service, are the ones paying for your 'Free Trial' not the 'new owners' :rolleyes:

Ajith Alfred
02-27-2010, 01:10 PM
Customer support. I'm not the biggest techie in the world, and I couldn't handle customer support over a phone or anything. I could answer an email from time to time if it was a basic question but I would like to provide my customers with a 24/7.




Reseller hosting usually comes with end-user supports, so you don't have to worry about that. Check for the server status to find the uptime. Good luck with Magmahost.

MannDude
02-27-2010, 01:17 PM
I'm just taking advantage of that month offer, can't say yet if I would like to stay with them or not.

I just figure i'll use this time to get used to WHM and the manager side of web hosting. I'll set up a few accounts for some free .co.cc domains and run some test sites.

mudassirjaved
02-27-2010, 09:50 PM
good luck curtis

thahsal
02-28-2010, 03:55 AM
Hello everybody..

I wonder whether anyone has any experience with uaspeedyhost as a reseller or as a ordinary hosting?

jweeb
02-28-2010, 04:34 AM
cPanel/WHM - I'm a bit of a newb to this, I know my way around a cPanel for sure, but never hosted other people's sites before. So I would really need these in place.

cPanel/WHM is just one of the hosting control panels. It is the most popular. If you are new to control panels, I suggest trying out the demos.

MannDude
03-01-2010, 09:38 AM
Thanks for the advice everyone!

NexDog
03-02-2010, 02:02 AM
Contacted via PM here from a representative and they initiated the contact.

:spam::uzi::spamsign:

MannDude
03-02-2010, 04:00 AM
Yeah, thats how I kind of felt. To be honest, I have been treated pretty well over there but I also start every support ticket with something like, "Hey, i'm testing out a month of Magmahost before I make a purchase and I wanted to know..." Which may mean they're more willing to help. Had issues with my free .co.cc domain that I pointed to the account, the name server control didn't allow numerals, only ns1/ns2.yourdomain.tdl type inputs. So I set up the A records. It didn't work immediately, but I went out of town for the weekend and came back and it wasn't working, so I asked them what was up and they fixed it.

As far as the actual host goes, can't say much. I own a image uploading site, and I just switched hosts from SuperGeen to FatCow. FatCow is extremely slow, so I will test the same script on the Magmahost servers and see if its an improvement.

BounceWeb also offered me a month of free hosting, so I may test that out too.

A2Hosting is a reseller I am considering, as well as HostHunger, InnoHosting (pro plan) and ThePrimeHost. I still need to look into these companies more,

I'm not going to test things out before I decide. I don't want to offer subpar hosting to my potential clients.

040Hosting
03-02-2010, 04:11 AM
I would be extremely cautious by hosts which break the rules here to gain clients. If they break the forum rules in such way they may not respect any other rules either.

Please do report the PM to the moderators by clicking the REPORT button on the top right corner of the PM.

I advise everyone to read the rules here: http://www.webhostingtalk.com/rules.php especially check out the Forum specific part of it as it refers to what happened here.

Brian-de-vie
03-02-2010, 07:34 AM
:spam::uzi::spamsign:
Why didn't they join in this [or any other Magmahost/Ymura holdings] thread PUBLICLY ?

MannDude
03-02-2010, 03:45 PM
I didn't realize it was against the website's rules. To be honest, I took it as a nice gesture for these companies to try to clear the air about their past by offering the service.

I hope they don't think I am just going to dive right in, i'm just setting up a couple test accounts on these to test out speeds and stuff to make a better informed decision before I buy.

In all honesty, I wish more hosts would offer a little trial period so we can see if they live up to their hype or not.

040Hosting
03-02-2010, 03:53 PM
I didn't realize it was against the website's rules. To be honest, I took it as a nice gesture for these companies to try to clear the air about their past by offering the service.

I hope they don't think I am just going to dive right in, i'm just setting up a couple test accounts on these to test out speeds and stuff to make a better informed decision before I buy.

In all honesty, I wish more hosts would offer a little trial period so we can see if they live up to their hype or not.

Well you agreed upon reading the rules when you signed up ;)

Anyways most companies do offer a trial in the form of a x-days money back guarantee, which is often better as a trial for a host (i can see why its might be less convenient for the customer); Host mainly offer moneyback guarantees because the problem with trials is that people may abuse the server and degrading quality of the actual service for other customers.

MannDude
03-02-2010, 04:33 PM
I see, I see. Well, I will say, "My bad" and hope this thread can continue original discussion.

I'll definately have a close look at the TOS as to not cross over any lines, also so I can report those who do.

XeHSean
03-02-2010, 04:43 PM
Anyways most companies do offer a trial in the form of a x-days money back guarantee, which is often better as a trial for a host (i can see why its might be less convenient for the customer); Host mainly offer moneyback guarantees because the problem with trials is that people may abuse the server and degrading quality of the actual service for other customers.

Very true - I'd be weary of hosts that offer free trials

HostXNow
03-02-2010, 05:09 PM
Very true - I'd be weary of hosts that offer free trials

I agree. They should at least charge a small setup fee.

YDGH-Corey
03-02-2010, 05:23 PM
We tried giving away the month free thing for a while. It didn't work at all.

Spammers and Scammers.

NexDog
03-02-2010, 07:12 PM
Hosts already give a huge amount for very little with 30, 60, 90 day money back guarantees. You choose a host with a proven track record so you know you're good for the refund and you simply can't go wrong. With the amount of great hosts out there you have to be extremely unlucky (or just ill-informed) to get burned from a host.

Brian-de-vie
03-02-2010, 08:07 PM
Hosts already give a huge amount for very little with 30, 60, 90 day money back guarantees. I'd like to know how many 'honour' their own Guaruntees.

NexDog
03-02-2010, 08:28 PM
I would say that most do. :)

040Hosting
03-03-2010, 02:37 AM
I'd like to know how many 'honour' their own Guaruntees.

I think most hosts will honor them, as long the client honors their TOS. But i also guess this is where most of the problems arise. Personally i do not believe you can judge the quality of a host on 1 or 2 months, unless they really make a mess of it in that period of time.

MannDude
03-03-2010, 02:45 AM
ThePrimeHost, i've read great reviews on them.

Also they don't oversell, and offer everything I needed in a reseller.

Anyone have any thoughts on them?

Check out their server load here: http://theprimehost.com/whmscreen_recent.gif Pretty good, compared to what I have seen for others.

mickehussey
03-03-2010, 06:41 AM
Hello Friend's

I wonder whether anyone has any experience with uaspeedyhost as a reseller or as a ordinary hosting?

MannDude
03-03-2010, 08:56 AM
uaspeedyhost doesn't seem that legitimate. I google searched it, it was the fourth website down which is merely a Joomla CMS for the layout, they haven't edited the default Joomla meta tags, and unlimited hosting? Give me a break.

httpEasy
03-05-2010, 03:03 PM
I can now fairly and squarely assure you that Magmahost continues to deliver the most outrageous services one can imagine in hosting and that the famed Giles Anderson has not a word to say against it and the Yomura takeover hasn't improved anything, rather the contrary.

jaapns
03-09-2010, 04:44 AM
3 days ago when i contact customer support magmahost I asked about Tranfer from old cpanel to their server, they said no service for tranffering from other cpanel.
But at the web there is "Free transfers from previous host"

mudassirjaved
03-09-2010, 05:08 AM
3 days ago when i contact customer support magmahost I asked about Tranfer from old cpanel to their server, they said no service for tranffering from other cpanel.
But at the web there is "Free transfers from previous host"

they transfer one of my website for free last week.

website is transferred from cpanel to cpanel, if you have other then will not be transfered

jaapns
03-09-2010, 05:12 AM
so they won't transfer our client's files ?

i just ask to them, not buying it.....

mudassirjaved
03-09-2010, 05:20 AM
they transfered mine...

Brian-de-vie
03-09-2010, 06:47 AM
3 days ago when i contact customer support magmahost I asked about Tranfer from old cpanel to their server, they said no service for tranffering from other cpanel.
But at the web there is "Free transfers from previous host"There website has had 'conflicts' from before and after the 'sellout'.
The 'Best One' is the 'Server Status' Page: http://magmahost.com/network/index.html

As far as 'transfers go' this is what they told meIf your existing host uses cPanel, we can copy your existing site, username, mail, everything! Absolutely no headaches involved in moving. Also this works with any version of CPanel, so if your old host is out of date, there's no worries at all.

And even if your host does not use CPanel, we may be able to help you transfer your content. Please give us your old web hosting account's username and password and we will see if your old host is compatible.The reality ? lets be polite and say it was not 100% succesful !
[I don't want to upset the mods]

don55
03-19-2010, 02:30 AM
They won't answer my support tickets.
Instead, they allow 24 hours for the ticket to self-close itself.

What a host.

mudassirjaved
03-19-2010, 04:02 AM
i am surprised....

my every ticket is answered not more than 2 hours...

and every problem is resolved either it is on their end or on my end

mudassirjaved
03-19-2010, 11:47 PM
They won't answer my support tickets.
Instead, they allow 24 hours for the ticket to self-close itself.

What a host.

here is the example

i generate support ticket on 19/3/2010

|| Client 19/03/2010 07:48

|| Staff 19/03/2010 07:58 (replied within 10 mins)

|| Client 19/03/2010 08:09

|| Staff 19/03/2010 08:37 (replied within 30 mins)

|| Client 19/03/2010 09:35

|| Staff 19/03/2010 09:38 (replied within 5 mins)

|| Client 19/03/2010 09:50

|| Staff 19/03/2010 09:59 (replied within 10 mins)

|| Client 19/03/2010 10:03

|| Staff 19/03/2010 10:21 (replied within 20 mins)

|| Client 19/03/2010 10:25

|| Staff 19/03/2010 12:14 (Resolved, finally the error is at my end and they guide me how to resolve)

|| Client 19/03/2010 13:18

i have signup with them after read the mixed reviews about magmahost,to test their service, it is now more than a month with them and found their support response good:agree:

caisc
03-20-2010, 12:55 PM
So, the past few days I've been lurking this forum and posting a bit, asking about reseller hosting.

I've looked at all the major ones it seems. MagmaHost, JustHost, HostGator, SuperGreen, Site5, etc, etc. I'm just wondering if you all could suggest more for me to consider.

Also, if it helps, I am need of a fast webhost. Most resellers don't list their speeds, I was checking out WestNIC and their cheap package runs on 100Mbps and the others on 1,000Mbps. Since other hosts don't list their connection speed, can't really compare. Are there any online tools that can test a hosts speeds?

Reliability, of course. And uptime. I can't have downtime for my websites, and neither should my potential clients.

cPanel/WHM - I'm a bit of a newb to this, I know my way around a cPanel for sure, but never hosted other people's sites before. So I would really need these in place.

Servers that aren't overloaded with overselling. I didn't realize some resellers have the option of turning overselling on and off, and it said if you don't specify while ordering than its still possible to MOVE your account to the OVERSELLING SERVER. Which to me just sounds probably crowded and slower than the other one. Anyone want to shed some light on this?

Customer support. I'm not the biggest techie in the world, and I couldn't handle customer support over a phone or anything. I could answer an email from time to time if it was a basic question but I would like to provide my customers with a 24/7.

These are some of my major issues. I'm looking around 50GB to start off with, and monthly transfer proportional to disk space (70-100gb)

Obviously one would want everything for a low price, don't hate me, just human nature. I'm on a tight budget. Price isn't really going to be the deciding factor in all of this, but it is going to be the difference if I start this alone or go 50/50 with a friend to start up. While there are advantages to going into this with someone, the downfall is only making half of the potential earnings, haha.

Dear PedalFastBmx with so many concerns that you have in mind,
I wud suggest that you first buy a very cheap package from some service provider, see all features, gain some experience and knowledge for about a month and then switch to the actual package that you want. Hit and trial is not the way to start a business.

MannDude
03-20-2010, 01:17 PM
I tested out Magmahost, things were set up promptly enough (not immediate) and I tried to familiarize myself with WHM and creating accounts. I set up a test script for image uploading site and ran tests on which server was faster, my current one or Magmahost. At the time, Magmahost lost while uploading the same sized photos.

I need speed, and uncluttered servers.

httpEasy
03-23-2010, 03:30 AM
I need speed, and uncluttered servers.

If that's really important you wouldn't go for Magmahost. Their loads are incredibly high and there are frequent network timeouts.

Brian-de-vie
03-23-2010, 06:25 AM
If that's really important you wouldn't go for Magmahost. Their loads are incredibly high and there are frequent network timeouts.As shown on their 'Server Status' Page: http://magmahost.com/network/index.html (http://magmahost.com/network/index.html)

HostXNow
03-23-2010, 07:18 AM
As shown on their 'Server Status' Page: http://magmahost.com/network/index.html (http://magmahost.com/network/index.html)

The link doesn't work

Brian-de-vie
03-23-2010, 11:13 AM
The link doesn't work
Read post 41 !

There 'support' said they were going to fix it, that was Last Year, but it's still on there web site, still not working.