Problem 1
Nothing new but the "timeout" errors seem to be on the rise. Here is what I got back from "Merchant Support" with regard to this issue.
We have recently been experiencing high traffic volumes on our servers. In consequence, this may sometimes result in timeout errors. We ask you to be patient in regards to this matter as we reassure you that this does not have an effect on consumers passing through our payment pages.

Problem 2
Orders are taking a long time to enter the "Pending Transactions" section after the client has placed the order. I had one order that took over an hour and a half. Here is what they have to say.
Currently we are experiencing synchronization issues with our servers. As a result of this orders may not appear in your control panel within the normal amount of time. Our technical team is currently working to rectify this issue. We appreciate your patience.

Problem 3
I am not getting email notifications for some new signups, the email just doesn't get there. No answer from them for this one yet.

Problem 4
Customers are receiving multiple invoice emails and it's creating a lot of confusion for some customers who think they have been billed more than once. The main thing to check here is that the Order ID is the same. This is a major pain in the back side.

Just thought I would post this and see if anyone is having similar problems :)

Chris, i was going to post a thread with exactly same question !

I received order yesterday for Enom account I was selling here, however this order has never showed up in 'new orders' !
till now the order is still not there...

I chatted with support guy and he said they are having 'synchronization issues' but how long it will take?

I have one more question: when do they pay? on thursday? or friday? and when do you usually have your money in the bank account (US checking account with direct deposit) ?

Same problems here too. They usually pay every Friday [Australian time]. They are late with the last payment by a couple of days now. They used to be rock solid but lately they've seriously dropped the ball. :rolleyes: :eek3:

now I cannot even log into MCC :(

i hope they will fix the issues soon...

now i don't know if i should move my customers from 2checkout to paysystems...

I was told on live chat that payments were held over a day due to the holidays. Possibly that will hold it over 3 days for most if their banks don't process transfers over the weekend.

Yep, the MCC appears to be down again too.

Gary

Originally posted by Editor
I was told on live chat that payments were held over a day due to the holidays. Possibly that will hold it over 3 days for most if their banks don't process transfers over the weekend.
I did think it was strange that the funds weren't in my account when I checked my internet banking on Friday afternoon. :eek3:

with all these problems going on with 2checkout and paysystems, may be it is a cue for you guys to get a merchant account.

mine is on the way :), I am glad I will be out of 2checkout nightmare soon.

Originally posted by vegs
with all these problems going on with 2checkout and paysystems, may be it is a cue for you guys to get a merchant account.
It's not that simple. There's plenty of downside with merchant accounts. I'm making enquiries with my bank but the process is going to be as enjoyable as pulling teeth. I love having this aspect of my business outsourced. Paysystems have been rock solid for the last 10 months or so. It's just the last month that there have been issues. I'm going to give them a little longer.

The problems haven't been such that we'd give Paysystems the flick. Recurring has caught up, and a few days late on a funds transfer is fine. We're just getting a merchant facility back again to offer another option. Some folks are used to using the Paysystems type process, where their host wont have access to their card information. There is a potential to lose sales by only having a "insert your card details here" option I think.

Now we have modernbill working with Paysystems I'd consider even leaving the initial orders to Paysystems for fraud checking and then approaching a client with an encrypted method of supplying those details and billing them ourselves after that. We already have a secure system in place from being halfway through building our own billing system.

Plenty of options...it's just a matter of finding what works best. I have no doubt Paysystems will come through this troublespot.

Gary

Yeah, I have to agree with Bob about how stable they have been up until about a month ago when all the reoccurring problems started.

I have been informed by their Merchant Support that they are brining some new servers online to try and balance the load out and cut down on the timeout errors which should also fix this synchronization problem. The other issues will apparently be fixed with the release of MCC4.

The main thing I like about PaySystems is the fact I don't need to worry about going to extreme lengths at checking orders for fraud, which I would have to do if I had a merchant account. Paysystems may cost more but overall I find them to be far more convenient, for my needs anyway.

I believe these problems may just be growing pains, which most companies go through, so I am willing to give these guys a little longer to get their act together again :)

Originally posted by vegs
with all these problems going on with 2checkout and paysystems, may be it is a cue for you guys to get a merchant account.

mine is on the way :), I am glad I will be out of 2checkout nightmare soon.

I hope I will not have to get a merchant account, I don't want it, I like to have automatic recurring transactions.

I'm glad I do not have to handle customers credit cards.

Originally posted by Aussie Bob

It's just the last month that there have been issues. I'm going to give them a little longer.

i'm glad to hear that, hope they will fix that and everything will be stable again. I'm using paysystems for about ~3 weeks now

since it is paysystems thread I got a question for you guys:

1. how do You know when you get an order that customers credit card details matches bank records? Is it possible to check the AVS code for the order?

2checkout provide You all details, like AVS, IP location etc.

2. Let's say you get an order but you want to refund it before it will be reviewed and moved to 'setteled orders'. Is that possible and do you still have to pay a fee for that ?

Yes some of my clients getting some strange messages :angry:

Originally posted by VIPsNet
I hope I will not have to get a merchant account, I don't want it, I like to have automatic recurring transactions.

You can have a real merchant account that does recurring billing, check out SkipJack (http://www.skipjack.com) and EMS (http://www.emscorporate.com) . We use EMS and they do have recurring billing similar to PaySystems.

Thanks Hilda, i will check them out

Can someone answer my questions please... Bob where are you?:D

Bob would be fast asleep around about now (4.30am). :)

You get an (internal?) authorisation code, the originating IP (plus a link to look up the hostname) and a link to analyse the email address (check the mailserver for the senders address).

You'd still have to pay a transaction fee for the refund I believe, but possibly not for the unsettled payment. You might want to direct that one to Paysystems to be sure.

Regards

Gary

thanks Gary,

I thought I can find full AVS results (if zip code, CVV2 code matches bank records) like 2checkout offers.

Well I am looking to add another means for customer to pay. We are a growing company ourselves and everything is running fine. But I don't want to get into problems at the moment.

We currently use paypal without any issues. But it seems 2checkout and paysystems are having some problems that could make us look bad to new signups. And as a growing company that depends alot on word of mouth right now, that is something I really don't want. Maybe by the first of the year I will see where these two processors are at with their issues and if they have been fixed, or at least progress on them.

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Paysystems is one of the worst merchant providers one can get. I highly suggest you STAY AWAY from these guys. :angry: :angry:

Originally posted by universal2001
Paysystems is one of the worst merchant providers one can get. I highly suggest you STAY AWAY from these guys. :angry: :angry:

why, whats happend?

i know they are having some issues for the last month, but i heard they were okay.

Some justification to your remarks would be nice universal!

Originally posted by VIPsNet


I hope I will not have to get a merchant account, I don't want it, I like to have automatic recurring transactions.

I'm glad I do not have to handle customers credit cards.

Me neither but if you are serious about your business, you need a merchant account sooner or later. If you are starting up, outsource to 3rd party is the best possible choice.

Given the situation with 2checkout right now, not being able to issue a refund, some billings are 2 weeks due! I am serious, I have a few billings that are 2 weeks past due, totalling $over 500, 2 more weeks then it will be a month. I sent email, no reply. Plus all the failed recurring billing, it is a chaos. :bawling: