I understand that HostNexus is a sponsor for this forum, but could somebody please give me an objective feedback about that company and the service that they provide?

Originally posted by alosito
I understand that HostNexus is a sponsor for this forum

They are :confused:

I was just gonna ask that myself. I even looked at all the WHT big ads.

I am currently looking into their services. I am not a customer, but Ill explain my thought process.

1. Their servers are at Rackspace.com, the best dedicated server and colo facility hands down. That means you're going to get virtually 100% uptime. Major plus.

2. Their prices are extremely reasonable. Another great plus.

3. They allow 100 mySQL connections, thats twice as much as any other hosting company I know. Another major plus

4. Their support forums seem busy, and I have found the staff to be extremely responsive. Another great point.

And the ONLY negative I can think of, bandwidth overages are expensive. This is not their fault though, they pay a lot for the bandwidth and mark it just a bit. Im just worried that Im launching a service soon, and bandwidth consumption could get large, I just dont want to get stuck with a huge fee.

Oh, another tiny issue, they use the Plesk control panel, Im not a huge fan of it. It is extremely stable, which is a huge plus.

Would I go with them if? I definitely would if I knew my bandwidth consumption would fit into one of their plans.

Hope this helps a bit. Good luck

-Matt

Originally posted by alosito
I understand that HostNexus is a sponsor for this forumAm I missing something here? What led you to believe HostNexus is a sponsor of this forum?

I think this is a mixup with http://www.webhostingforums.net

I doubt Robert Marsh needs any help with sponsorship. :)

Originally posted by NexDog

I doubt Robert Marsh needs any help with sponsorship. :)

Aint that the truth! :D

Originally posted by TheMMIz
3. They allow 100 mySQL connections, thats twice as much as any other hosting company I know. Another major plus


Hi,

I was wondering where you get the above info from? Is it thru an sales email and someone told you that? I must says 100 is very generous.

One hundred connects is standard on most Plesk servers I believe. It is true with ours anyway...

NexDog,

Great to see an Aussie around here ;)

I was wondering a single account is allowed 100 MySQL concurrent connections OR 100 is the TOTAL for all accounts on the server?

Another question is how much addition Gig of bandwidth on nexEnterprise?

Yah, skim this thread and you will see the small mixup: http://www.webhostingtalk.com/showthread.php?s=&threadid=92885

Originally posted by alosito
...... but could somebody please give me an objective feedback about that company and the service that they provide?

Hi alosito,
I am a current customer with Hostnexus, have been since April 2002, both as a client for my personal sites and as a reseller. Initially I signed up to get multiple domain hosting under one account, as I have a bunch of little domains. Previously I had these account on three other hosts.

Since I have been with HN, I have decided to move all my other accounts there and will eventually have all my sites hosted with them. The major reasons are uptime and service, two things that were lacking from my previous hosts.

Initially there were a few outages, but they promptly resolved the issues and the servers I'm on have been running smooth. For the last 4-5 months, barring one hard drive failure, I have yet to have any email or ftp issues that can be attributed to their servers. I experience maybe 2-3 quick outages a month, but usually by the time I can complete a support ticket, they are back up (they watch them closely). Keep in mind, I'm on my sites every night and throughout the day, so I notice even the smallest outages.

Service- most times the support people are on the forum and respond right away to issues. One can checkout the post time of a problem, and the response by support in the forum- most are very quick. Worst case- phone support or and even a beeper to page support. NEVER had that with any host previous. Oh- as for being from Austrailia- that actually works great as they have support people there and here in US, so basically 24-coverage. And as a final service note- trouble tickets are usually responded to in minutes, at worst couple hours, and they always stick with it until it is done.

Personal Touch- What made the decision a definite to stay with them, and move all items there is the personal touch. I have seen them install software for people, help them debug / tweak scripts, and stick with them until they are happy. This is something I NEVER had happen at other hosts. This is not standard policy for them, just a nice touch they provide to help out clients.

Best recommendation is to check out the forums there, get a feel for the community, and give them a try. I'm sure you'll be happy.

Good luck in choosing :)
Mike

PS- Final note- each of my previous hosts would always shutdown the forums after outages to prevent complaint posts- doesn't happen at HN, they stay up for information and I've not seen to many unhappy campers.

Originally posted by middleground
I am a current customer with Hostnexus, have been since April 2001....
I didn't know they had been around that long. :)

They have been. Domain was registered March 2001 :)

Originally posted by Reality Host
They have been. Domain was registered March 2001 :)
Wasn't doubting it. I was just saying I didn't know. :D

Originally posted by Aussie Bob

I didn't know they had been around that long. :)

My mistake- corrected it to 2002. Sorry

Now I'm confused [it's not hard to do :buck:]

Ok, when did Hostnexus officially kick off??

Originally posted by Aussie Bob
Now I'm confused [it's not hard to do :buck:]

Ok, when did Hostnexus officially kick off??

I'm not sure of exactly when they started, but I believe toward the end of 2001, I know as of 01/2002 they were up and running.

I received an email in 01/2002 from someone using them (they had seem my problem post on other host) and recommended them to me. Took me a couple months, and the expiration of some prepaid plans, to check them out in early April 2002 (which is when I signed up).

Naturally, anyone can correct me if I'm incorrect :)

Yep, I believe January was their startup but Laurence might confirm that sometime.

Gary

I've been with Host Nexus since March 2002, and couldn't be happier. The prices are reasonable and, as Middleground said, their uptime is great and support is excellent.

Laurence and Mike go the extra mile for clients and then some - I'm not surprised that Middleground is moving the rest of his accounts over, as I've seen other people do the same. I started with one domain, and I'm up to three now, all hosted with them.

Best thing to do is visit the community forum (a great place to learn and get support of all kinds) or talk to Laurence (NexDog) directly.

I looked at HostNexus a few times. If only they offered Cpanel. I just don't like Plesk at all.

Originally posted by Aussie Bob
Now I'm confused [it's not hard to do :buck:]

Ok, when did Hostnexus officially kick off??
Hostnexus officially kicked off on December 29th 2002 but it was a long time in the planning.
Originally posted by chrisb
I looked at HostNexus a few times. If only they offered Cpanel. I just don't like Plesk at all.
If only Rackspace offered Cpanel. :D

Realistically though we are very happy there even though we could more than halve our server bill with another provider and make more dollars. But their support and service is so damn good, I just can't bring myself to go elsewhere. Take that hard drive failure that middleground mentioned. That happened in June on our Beta server. Luckily we were able to switch to our backup drive (taken 3 days earlier) and the Rackspace techs worked on the damaged drive for a good few hours until we able to access it. Though it was damaged beyond repair, we were still able to copy all files over that had been updated since the backup had been taken, all databases were restored. It took the Rackspace techs about 45 minutes to get to the server and switch cables so the backup would server as primary. The damaged drive was a complete write off but downtime was minimal and no data was lost - pretty incredible!

Maybe next year I'll go hunting and ask some of the fine hosts who use Cpanel for recommendations. Now Brendan from HR released hostnex.com to us perhaps we can use that brand for Cpanel hosting - maybe. (Just another idea I have floating around)

Originally posted by NexDog

Hostnexus officially kicked off on December 29th 2002 but it was a long time in the planning.


I think you mean December 29th 2001. :)

Actually, I meant November 29th 2001. :o

Thanks for pointing that out.

Originally posted by NexDog
Hostnexus officially kicked off on December 29th 2002 but it was a long time in the planning.
29th Dec 2001 was actually the date that HTTPme.com got its first client!! :smokin:
Realistically though we are very happy there even though we could more than halve our server bill with another provider and make more dollars....
Looked real hard at Rackspace but couldn't justify the very high server costs for the low end servers they offered. They had servers at around the $250/mth and then it jumped up to $800/mth. There's nothing in the middle. :eek:

is this a serious question being asked ?

no, it must be a joke thread .. I'm hosted by Nexus, and I re-sell from Nexus

if anyone can find anything wong with host nexus then they can't be hosted by them

Originally posted by susannad
is this a serious question being asked ?

no, it must be a joke thread .. I'm hosted by Nexus, and I re-sell from Nexus

if anyone can find anything wong with host nexus then they can't be hosted by them
Strange comments. :confused:

The original question was -
....could somebody please give me an objective feedback about that company and the service that they provide?
And discussion about when they kicked off also followed. Hardly a "joke thread". :)

Bob, yes they do have servers in the middle. Our servers cost about $400/mo each and another $100 in extra bandwidth. Monthly cost for for 8 servers is about $4500-$5000.

I think Susanna must have read a comment somewhere in the thread. She is one of our first customers and is indeed usedid 2 on the Nexology Forums. Great client, great Forum contributor and great all round person. :)

Originally posted by NexDog
Bob, yes they do have servers in the middle....
Where are they on their site?
I think Susanna must have read a comment somewhere in the thread. She is one of our first customers and is indeed usedid 2 on the Nexology Forums. Great client, great Forum contributor and great all round person. :)
I think she has more posts than you. :D

Goes to check......
[edit] Nope, I'm around a hundred posts ahead. Susanna has a mighty 2323 posts to her credit. :cool:

I tried to reach Hostnexus's tech support via their online chat a couple of times today, but every time instead of the chat window I was redirected to a form to submit an email message. Is that normal? Their phone support is also not available on weekends. How often is their tech support unavailable and can be reached only by email?

Originally posted by alosito
I tried to reach Hostnexus's tech support via their online chat a couple of times today, but every time instead of the chat window I was redirected to a form to submit an email message. Is that normal? Their phone support is also not available on weekends. How often is their tech support unavailable and can be reached only by email?

Uh oh! :(

Hmmmmmm... seems like it has been unavailable for at least four straight hours. :( Does anybody know what their working hours are?

Six hours now and counting. And this is just when I was going to switch to them. Any comment on this from people who were praising Hostnexus's tech support here?

Have you tried emailing them? Don't jump to conclusions so fast. :eek:

Bob, they offer servers from all different price ranges. You just have to call them on it. They will work with you on almost anything.

Hi alosito. I believe that I did tell you in our chat earlier that online help via Live Chat is very patchy on Sunday afternoon US time due to only one tech manning the oars, so to speak. Support has been available through our support forums (http://hostnexus.com/forum), supportdesk (http://hostnexus.com/support/users/index.php) and via email. To turn on chat as well is system overload for one tech. :)

We are always here, never fear.

Six hours now and counting. And this is just when I was going to switch to them. Any comment on this from people who were praising Hostnexus's tech support here?

Hi, Alosito,

Tis unfortunate timing. NexDog is being straight with you; support through LiveChat is patchy on Sundays - but support, if needed, can always be reached in other ways.

I can understand your vexation, but there's nothing wrong with support from HostNexus. The opposite, in fact. They go overboard as far as support is concerned, as I said earlier, so no worries there at all :)

I have been with HN for a good portion of a year now. And cant be happier. The customer service really is the best around. Whenever i have a problem which is rare i fill out a support ticket and usually get a reply within an hour. NOT within a week like some crap hosts around. The tech themselves are all very friendly and eager to help. they have given me free help configuring troublesome scripts which is admirable and a policy other hosts should follow. There servers are very fast. i get 6kbs download (dialup) from my ftp. They dont lie and try and cover up server downtimes - they post why the server was down and what was done to fix it etc. on their forum so u know whats going on at all times. Also when maintainence is due they give u advanced email notice as opposed to some hosts that just pull the plug without informing u.

A few things piss me off tho they do complete backups on Sundays during the night US time but it ends up being 4pm in the afternoon in australia. And they raised there prices a few months ago despite a *life time price freeze* when i joined but other than that I highly recommended them to all

No host is perfect, Nelix, but we try. ;)

Thanks for the kind words though. Also we will have a hot backup solution for your server soon. Rackspace are working on something a bit special though I can't say too much....

Wouldn't be the new and improved bounce backup would it? :D

Ya, except it's nothing like bounce. Looks like it will be a hot network backup solution cheaper than Aitempo and much more reliable than the bounce ghost backup solution. I got me some prices already. ;)

Hey Laurence,
Is it true that you didn't stick to your "price fix guarantee"?

Yes, but clients only have a one year contract with HN. Our billing cycle does not go on and on and on like alot of hosts. If people are on recurring billing, it's just for a year. Even though we had to ditch our Price Lock policy in order to save our business, basically, it's not as if we are chaining people to HN forever. Admittedly we did make a few people angry as Nelix said himself but it was a necessary move.

No-one is forced to go on the new payment plans as everyone is locked in to the end of their contract anyway. If our clients are satisfied with our support and service they will renew at the end of their year. We only changed 2 plans anyway - NexPersonal and NexBusiness. The first was originally $34.95/yr and we found that we just couldn't support everyone effectively for the equivalent of $2.90/mo. Now our plans are realistically priced for the service we offer we are financially stable and can continue to develop our service and everyone benefits from that. Leaving 4000 displaced webmasters due to providing the cheapest and best service was not an option so we took action. Ninety-nine percent of our customers understood even though a few were miffed. But they knew if an extra couple of dollars next year was going to enable them to stay at their host of choice then so be it.

Obviously it hurt us greatly to do it, but like I said, it was just 2 plans (admittedly very popular) and we raised the space allocation on them and added a monthly payment option on them to make up for it in some way. We also launched a NexStarter plan for the same price as our old NexPersonal plan to cater for our clients with simple needs - no cgi and mysql etc. This was a suggestion from our customers and we implemented it right away.

So what it boils down to is yes, we had do scratch the lifetime freeze but prices will never go up again. We tried to do too much too cheaply. I set up the original payment plans and business sense is not my forte, I'm a tech-crazed developer. :D . When I arrived in Australia to join the rest of the HN team and my partner, we banged our heads together and did forecasts etc (as my partner does have a business head and runs other businesses) and came up with the new plans so we could continue to offer a great service at a realistic price. A lifetime freeze is really only legally binding to the lifetime of a contract and with HN, that is one year. :)

Originally posted by NexDog
but prices will never go up again

Famous last words Laurence. ;)

Gary

Bleh, thanks mate. :rolleyes:

As you said soooooo many times in the AWH thread, the price of technology goes down and so will ours with time just as your's will and everyone else's. We just upped them for now to bring them in line with what we have to pay for - rackspace servers, quality bandwidth, staff of 6 full time etc - need at least that to provide full 24/7 coverage, know what I mean. ;)

I think he was messing with you :)

I never said anything like that...I don't think. But the burdon of proof is on you now. ;)

[Edit: before we go any further, yep I was just messing with you. :) I would recommend Hostnexus to anyone. A lot of planning went in to its launch, and a lot of commitment has seen it succeed.]

G

As you can see - touchy topic. Sorry to be so defensive, I love you guys and proud to be part of this growing Australian hosting industry. :)

http://www.eltonography.com/songs/can_you_feel_the_love_tonight.html

:)

Rolling on the bloody floor. :laugh: :nuts: :smokin: :nuts: :laugh:

Originally posted by NexDog
As you can see - touchy topic. Sorry to be so defensive, I love you guys and proud to be part of this growing Australian hosting industry. :)
Love's coming right back at ya bro. :love: :smokin: :eek: :D

Sorry if my post came out abit negative, i t wasnt ment too... If i had a choice of any host i would choose HN as i believe there is no better service around. I am very happy there and the price change was only a small gripe which wouldnt affect most ppl, but im poor so it did me abit...lol... but i shall be renewing with HN the great service i recieve and there attitude is definately worth the extra cash..

Sure Nelix, thanks and we are happy to have you at HN. We can always do you a custom plan next year, never fear - where there's a will there's a way. :)

Hey Bob, been waiting for you to turn up, now we can have a real party.:beer:

To be honest not that HN sponsors webhostingforums.net or so...i have had a reseller plan with them in the past as well.

To tell you the truth, HN staff and community in general are like a family. The main thing i like about HN is the close relationship they try to maintain with their clients..check out their forums and you will find out.... :D

I have found the same with httpme.com as well although i am not their client but i like bobs unique style... :D

Last but not the least....HostNexus would be everyones best choice and i highly recommend them. ;)

Keep up the good work laurence.... :D

Mike and Chris as well :D

Thanks Safvan. :)

yes, and don't forget
they're such nice blokes too

I have a personal thing about my hosts .. I can't work with , or have anything to do with, bastards anymore. They have to be personally nice people, people that I like

:love: Nexus