I heard some very good things about rackspace and their servers. Can you say the same about hosting companies that are based on rackspace's servers? Do any of them also guarantee 99.999% uptime? Or do any of them offer a level of tech support that rackspace offers?

hostnexus.com

RackSpace.com rocks and so does HostNexus.com. HostNexus.com sponsors our forums as well and i have to say their service is nothing but the best.. :D

Australian host? How about a U.S. rackspace based hosting company? Also, it doesn't seem like hostnexus provides a true 24x7 tech support. It would be nice if a hosting company could at least provide a 24x7 tech support via online chat.

Australian host?

What is wrong in hosting with them?

FYI- They have an Office in USA as well.

Originally posted by alosito
Australian host? How about a U.S. rackspace based hosting company? Also, it doesn't seem like hostnexus provides a true 24x7 tech support. It would be nice if a hosting company could at least provide a 24x7 tech support via online chat.

Nothing wrong with Us Aussies.

some Spammers are also based on Rackspace.com (spam supporter!!)
http://www.webhostingtalk.com/showthread.php?s=&threadid=91638

Actually, I would say our company was one of those that do provide REAL 24/7 tech support. This is acheived by having a US office and an Australian office. It is true that we are an Australian company but our servers are at Rackspace and we have toll-free support based in our Michigan office that Mike runs very well.

It's a great system actually as the US side puts in 8-10 hours and we put in 14-16 and everyone gets some sleep. We also have emergency pagers accessible from our Member forums - we are contactable at anytime. Just because Live Help is not available (like now - only me here and I have 15 tickets to get through - some complex, been working on a .htaccess issue for one hour now), doesn't mean the support isn't 24/7. :)

Four of our servers are experiencing 100% uptime since they came online four months ago...including Gamma (webhostingforums.net's server).

and now the SPAM supporter RackSpace.com has started with thesuperspecialsales.com

merconline, I'm afraid you are mistaken. I have been contacted a few times by their abuse department due to the actions of some of our clients or the result of exploited formmail scripts. Just because a spammer yuses their nameservers does not mean they support spam. Spam sites are very quickly shut down. They have 5 levels of action if I remember rightly. If they contact you and you ignore it, it escalates until they pull the plug. A good and fair system.

i'm sure not mistaken.... you may have been contacted cuz SPAM from ur clients might have hit some authorities emails or their own emails, prompting them to take action... otherwise it doesn't explain why so much delay in action in this case.

the SPAMMER is giving on average 2 emails per day and as told in the link that rackspace has been contacted on this regard... but no action.
And i'm sure its the same spammer started the same thing with other domain name through rackspace.
It shows what? that there is no strict action so that the spammers multiply themselves.
Anyway they maybe too busy in selling to spare time on these things.

OK. Enough about Nexus. They already have a thread going. :)

Any OTHER rackspace hosts? especially rackspace hosts that use CPanel... any out there?

Rackspace is awesome.

Id say they are the best company for support..

http://www.spirithosting.net is another host that utilizes RackSpace's services. They are based in the UK.

http://www.glidetech.com/ is another and from their site it can be seen they offer an uptime guarantee.

what does it mean when they advertise 30 GB burstable bandwidth? I'm new, so I'm not sure what this means. Isnt this a low figure for a hosting company with lots of clients? Also, whats the difference (IN BANDWIDTH) between this 30 gig burstable and 400 GB/mo. from rackshack?

Burstable just means that more is available once you reach that limit. In answer to Chris, I believe, Rackspace does not offer Cpanel.

Originally posted by NexDog
Burstable just means that more is available once you reach that limit. In answer to Chris, I believe, Rackspace does not offer Cpanel.
Surely you could get a server and you could install CPanel yourself? Of course, RS techs wouldn't have to troubleshoot it etc.

Originally posted by Myacen
Nothing wrong with Us Aussies.
Except the ones from NSW around State of Origin time. :emlaugh: :D ;)

Bob, you're a bad man. :)

But, yes, we could get a server and install Cpanel, but why bother? We pay RS for their great tech support as well as the great hardware. They wouldn't be very good at troubleshooting Cpanel bugs.

I sort of understand Rackspace having Plesk. Plesk is known to be secure and reliable just like Rackspace.

It's just like I know a company that uses top of the line everything, and then they use one of those cheap SSL vendors. It doesn't make sense to me. All things should be on the same level, and I guess that's the way Rackspace feels. They must feel like C Panel would lower their standards or cost them too much in support time.

Originally posted by chrisb
IThey must feel like C Panel would lower their standards or cost them too much in support time.
Or that it's cheaper for them to have techs trained in the 1 platform.

Originally posted by NexDog
Bob, you're a bad man. :)

But, yes, we could get a server and install Cpanel, but why bother? We pay RS for their great tech support as well as the great hardware. They wouldn't be very good at troubleshooting Cpanel bugs.

Badboy Bob brings up some good points here. :)

I don't quite understand this either. Of course you could install C Panel on your own servers IF you wanted; but I'm a bit confused on what your tech support has to do with Rackspace. Don't you do your own tech support anyway? Isn't the Rackspace support you speak about, just them keeping your server running?

Originally posted by chrisb
Badboy Bob brings up some good points here. :)
Badboy Bob - I like that!!! :smokin:
I don't quite understand this either. Of course you could install C Panel on your own servers IF you wanted; but I'm a bit confused on what your tech support has to do with Rackspace. Don't you do your own tech support anyway? Isn't the Rackspace support you speak about, just them keeping your server running?
RS provides fully managed servers and hence the reason why [I assume] that they won't touch cpanel. I'm sure that if you asked them not to manage the servers for you, and you'll do that yourself, that you could install cpanel on your RS server.

While we administer our own servers, there will be an occasion when something or other makes us scratch our heads and a quick call to RackSpace to pick the brain of a level 3 tech sorts it all out.

Originally posted by NexDog
While we administer our own servers, there will be an occasion when something or other makes us scratch our heads and a quick call to RackSpace to pick the brain of a level 3 tech sorts it all out.
So they won't let you have a server and install your own CP ??

You should be able to configure it all by hand anyway...

Originally posted by Aussie Bob

So they won't let you have a server and install your own CP ??
Yea, I'm sure you can do anything you want, haven't really thought about it. ;)

Originally posted by NexDog
Yea, I'm sure you can do anything you want, haven't really thought about it. ;)
Then there's no excuses now. *waves at chrisb* :D

Originally posted by Aussie Bob

Or that it's cheaper for them to have techs trained in the 1 platform.

They support H-sphere too. ;)

Originally posted by Aussie Bob

Then there's no excuses now. *waves at chrisb* :D

Yeah... what badboy said. :)

Seriously, think of all the C Panel lovers you could get for customers if you did that.

I'm sure Badboy Bob would be more than happy to help you with a C Panel installation. *waving back at ya Bob*

I did mention in another thread that we may take on a Cpanel server or 2 once we find a great provider and use the brand - hostnex.com to market that service. Just a twinkle in my eye at the moment. :)

Originally posted by Aussie Bob

So they won't let you have a server and install your own CP ?? Of course they will, if they wouldn't then I wouoldn't think it'll be worth getting a dedicated server at Rackspace. We obviously have put Cpanel on our servers. Even though Rackspace don't support the control panel, I have good experience with Cpanel to be able to support it. The reason I decided to use Rackspace was because of their quality of network and support when you need it. Our newest Cpanel server hasn't been down since we got it 4 months ago. In addition, our overall network and server uptime is 99.990%, monitored by Alertra.

Alan

Nexdog, the SPAMS still coming from the 'good and fair system according to you'
Received: from mail117.greatfamilyoffers.com (mail117.greatfamilyoffers.com [64.49.250.122])

RackSpace.com = SPAM Supporter :angry:

Originally posted by merconline
RackSpace.com = SPAM Supporter :angry:
Just because spam comes from their network, this hardly means they support spam.

Originally posted by ho247
Of course they will, if they wouldn't then I wouoldn't think it'll be worth getting a dedicated server at Rackspace. We obviously have put Cpanel on our servers. Even though Rackspace don't support the control panel, I have good experience with Cpanel to be able to support it. The reason I decided to use Rackspace was because of their quality of network and support when you need it. Our newest Cpanel server hasn't been down since we got it 4 months ago. In addition, our overall network and server uptime is 99.990%, monitored by Alertra.

Alan

Then, why do you just say 99.9% uptime in your sig? That's alot of downtime. Maybe you should change it to "99.99% uptime guaranteed".

It's good to know there's a C Panel host at Rackspace, though.

NexDog: that's the whole point. If you had you C Panel servers at another data center, they would not use the Rackspace data center; and a Rackspace data center is a major selling point.

abuse@rackspace.com - email them, they will answer you.

Originally posted by NexDog
I did mention in another thread that we may take on a Cpanel server or 2 once we find a great provider and use the brand - hostnex.com to market that service. Just a twinkle in my eye at the moment. :) The site looks great, however, it looks like PB reused a template they made for rackfast.com, as all the text refers to RackFast. The site looks awesome though.

Aussie Bob, if regular SPAMS are coming from your server and regularly its reported to abuse@aussie.bob
And there is no result for long time, the SPAMS just increasing then what should the other people guess? either you really don't have time or you really don't care...

note: Let me clear this also(so that ppl just read my this post and may jump to different conclusion), that i just used aussie bob as an example, i'm not getting SPAMS from him (but getting from rackspace.com) so you should not SPAM abuse@aussie.bob :)

Originally posted by chrisb


Then, why do you just say 99.9% uptime in your sig? That's alot of downtime. Maybe you should change it to "99.99% uptime guaranteed".

It's good to know there's a Cpanel host at Rackspace, though.We guarantee 99.9% uptime which is standard for most hosts, but our real uptime is much higher than that. When we say uptime, it includes the server and network, whereas others would just include the network.

Alan

Originally posted by merconline
Nexdog, the SPAMS still coming from the 'good and fair system according to you'
Received: from mail117.greatfamilyoffers.com (mail117.greatfamilyoffers.com [64.49.250.122])

RackSpace.com = SPAM Supporter :angry:

OK. I ignored you at first, but you have my attention now. :)

Do you have any proof of Rackspace supporting SPAM?

I would imagine any large datacenter has a lot of spammers. How is Rackspace any different? Maybe we should stay away from hosts that use large datacenters. Are Rackspace IPs blocked by many providers?

Chrisb, one post above i directed someting to Aussie Bob, maybe that is what i'm talking about RackSpace.com supporting SPAM.

Originally posted by ho247
We guarantee 99.9% uptime which is standard for most hosts, but our real uptime is much higher than that. When we say uptime, it includes the server and network, whereas others would just include the network.

Alan

Hmmm... most sites that I see offer 99.95% or more, if they claim anything at all. Though, I don't think much about uptime claims, personally I would not even consider a host that only offered 99.9% uptime.

As far as including the network goes, that's a good thing. I've also seen other hosts who include the network in their uptime guarantee.

Originally posted by merconline
Chrisb, one post above i directed someting to Aussie Bob, maybe that is what i'm talking about RackSpace.com supporting SPAM.

I saw that. You'll have to give more proof than that and elaborate if you want people here to believe you.

That hostnex.com site is not ours. That was something PixelBrick were working on for HostRocket until I cried "No Fair!". Brendan ended up giving me the domain and dropping the project - now that was a pretty amazing thing to do. :)

Chrisb, i don't know what more proof is needed, the Email header is there at http://www.webhostingtalk.com/showthread.php?s=&threadid=91638
or should i copy'n'paste the Spamcop page which tracks down to abuse@rackspace.com and sends abuse report to them? edit: the SPAMCOP report already pasted there.

But anyway, believe or not is up to u... I never had any dealings, queries, talk, chat etc. with Rackspace.com so out of the blue i wouldn't talk anything about them rite?

Email them, enlighten yourself.

Originally posted by chrisb

Hmmm... most sites that I see offer 99.95% or more, if they claim anything at all. Though, I don't think much about uptime claims, personally I would not even consider a host that only offered 99.9% uptime.Thanks for the suggestion, I will look into that I may change it to 99.95%.

As far as including the network goes, that's a good thing. I've also seen other hosts who include the network in their uptime guarantee.My point wasn't to include the network, it was that I am including the server uptime too. There are hosts that just give a network uptime guarantee, and so reboots, Apache crashes etc on servers don't count towards a 99.9% network uptime guarantee.

Alan