Can anyone here point me at how I can get in touch with WebReseller. One of our servers has been down for several hours, and we have been unable to reach anyone there, or get any response to an emergency ticket, for 4+ hours now.

http://webreseller.net/emergency.htm

Good luck.

Thanks, but I have tried that emergency number, and it's just their answering service. They did send 2 pager messages for me, but that was over 2 hours ago, and I haven't heard anything at all.

Actually just heard back from them now. I hope it will be resolved soon. I will certainly recommend them if it is. :)

Your server is down for 4+ hours and you can't get hold of support and you will recommend them :eek:

It seems avara is pretty happy with them :)

The issue was resolved just now.

If you had a problem, you should enter a support ticket... We try to reolve all support tickets within 15 minutes now..

If there was a ticket in, and there was a problem, then we working on it. If this is who I think it is, and I was the directly working on your system I had told you this. Also, we mentioned that you have an unmanged system which includes helpdesk service on the weekend and the emergency line. We have another incoming number for managed services.

Quickly I just checked this, and you were aware that 4 hours ago we were working on your problem and you spke with Robert on the phone and he informed you of this...

We are very happy everything is fine now.. :)

funny how you have an emergency line and its just a answering machine :eek: instead of emergency line, just call it voice mail

This is not an answering machine and that is a very false statement you just said. It's a 24 hour service we have been using for 3 years and it's setup for an emergency to notify the entire staff support. They also do many other things for us.

The several time's Ive called it, on a weekend no one has answered. I even went as far as to start calling the personal phone numbers and cell phone numbers of people who work for you. Why? Becuase no one picked up that phone.

The fact that you answer all tickets in 15 minutes is a lie.

Remember taking 12 hours to fsck and 12 hours to tell me what you were doing?

http://www.webhostingtalk.com/showthread.php?s=&threadid=79315

Interesting Acronym, our personal numbers are not given out and we have loggs of calls that come into the center, last month there 23 of them of which 23 were answered. You may have been dialing the woring number.. Very sorry about any problems you may have encountered.

Originally posted by webreseller
Interesting Acronym, our personal numbers are not given out and we have loggs of calls that come into the center, last month there 23 of them of which 23 were answered. You may have been dialing the woring number.. Very sorry about any problems you may have encountered.

I will try to locate my Sprint PCS bill and scan a copy if I can find it, though you might want to make notice that I wasn't calling last month, it was before that ( was unable to call as often with the issue in the thread due to teh fact that I was on the road). Since than I have decided to no longer you use as a provider due to poor support, horrible uptime, and lack of communication. Though i am still waiting for the refund promised by Rob.

As for personal numbers, I am sure if you look around enough, digging through the whois of webresellers other companies that it is somehow assocaited with (ippro.net/.com aka Advanced Web Hosting & Design Services) as well as one line phone books, you can indeed get phone numbers that are most certainly persoanl lines. And oddly each one that I called (I stopped at 3) was able to tell me I didn't dial the phone number for webreseller, but was able to give it to me, either from memory, or look it up in a few seconds.

Odd, isn't it?

Anyone can look into a phone book and find something. And yes, if you called them on their personal phones, then they probably did give you the number. The fact that you would call a company employee at their home is slightly questionable. If you purchased a server from Dell and you were having problems and you were dealing with a tech, would youcall them at home ?? Just kidding around, but the fact is that many numbers are pulished and it's very easy to find numbers.

AKA Advanced Web Hosting, yes, that is our parent company and we do not attempt to hide it. IPPRO was an old website we had. All the above is very easy to find out in less then a minute.

As far as a refund, even though this is not the place to request it nd looking at your account I can clearly see it's being processed, the only reason you said it was to get attention, they do take 30 days, and if Rob said you were going to get, then you WILL get it no questions asked, so let's keep this post where it is suppose to be instead of trying to start a problem.

If you called the NEW number I find it hard to believe you did get in touch with someone. I am very sorry if you did not though, however, we have full reports so it's quite possible you dialed a wrong number.

Last thing, as far as why you do not want to use us. Once again, you are trying to start a war. Our support is not terrible and our uptime certainly is not terrible. If there was lack of communication then I am terribly sorry about that and that will be brought to managements attention first thing Monday morning and we will do some research on your account.

Very best of luck and thank you for the coments..

I don't know if that is the best example. I have home numbers of support techs from cisco/extreme networks.