View Ticket #243646
Department: Support (Internal Escalation)
Date: 07/02/2010 06:56
Subject: Invalid Client Exec license
Status: In Progress
Urgency: High

FATHIVE || Client 07/02/2010 06:56
When i go here(portal.somename.here) i get "Invalid license. Please contact support."

Can you make my license valid?

Thanks


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IP Address: LALALALALALALALA
Magmahost Support || Staff 07/02/2010 07:03
Hello FATHIVE,

I am escalating this ticket to our senior admin and he will update you in this regards. Please stand-by for further updates.

Thank You.

Kind Regards,
Magmahost Support

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FATHIVE || Client 07/02/2010 17:24
how long will this take?

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FATHIVE || Client 09/02/2010 05:52
how long does it take you admin to replay.

Since i am not able to use your service for the last 2 days i would like you to credit my account with 2 days of hosting

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FATHIVE || Staff 09/02/2010 06:03
Hello FATHIVE ,

We are sorry for the inconvenience and appreciate your time and patience in this matter. Please stand-by for our admins reply and he will get back to you at the earliest.

Thank You.

Kind Regards,
Magmahost Support


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FATHIVE || Client 10/02/2010 00:27
How long do i have to stand by?

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FATHIVE || Client 12/02/2010 00:07
why did you guys close this

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FATHIVE || Client 12/02/2010 00:10
i have been waiting patiently for almost 7 days now. What is wrong.

I want a refund

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FATHIVE || Client 14/02/2010 14:29
what is wrong with your support?

I want full refund for last 2 months.

I was unable to use your service.

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FATHIVE || Client 18/02/2010 02:16
you guys closed my ticket again what is up

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Magmahost Support || Staff 18/02/2010 02:26
Hello FATHIVE ,

We are sorry for the inconvenience and please stand-by for our admins update in this regards.

Thank You.

Kind Regards,
Magmahost['s Horrible Support Team]


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FATHIVE || Client 20/02/2010 05:04
are your admins to busy for me?

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Magmahost is not willing to provide me with any kind of of support any more. Also i probably just got banned from magmahost because i brought the truth about there monkey crap system.

At the end of each support response they include ...

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This message is confidential. If you are not the intended recipient of this message, please notify Magmahost immediately. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, either in whole or in part, is strictly prohibited without permission from Magmahost.
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They are a terrible host i i highly recommend everyone to stay away from them. ... Technically they are no better than scamers because they refuse to provide me the services which i paid for.

<< thread title edited >>... But I can understand your frustration. It should be interesting to see if they take notice of this thread, and what they say.

Wow that is terrible. What about their support with their support staff instead of admin?

Looks like typical outsourced L1 support to me, they can't help you so its all down to the "admin".

<< thread title edited >>

But that is too much and I can feel your pain.

7 days of waiting is too much too... better move on.

<< thread title edited >>

But that is too much and I can feel your pain.

7 days of waiting is too much too... better move on.

More like 13 days from the looks of the timestamp on the first ticket.

Could it be that the license is invalid because it has expired?

Anyways, you better slide a backup off that server asap. No matter what the response is.

FATHIVE || Client 07/02/2010 06:56
When i go here(portal.somename.here) i get "Invalid license. Please contact support."

Actually in term of Billing Scripts, I'm prefer to buy / lease my own license and don't depend on your hosting provider to provide all "FREE". This kind of scripts are not free at all but for save side if you have your own license then you can move around very easy..just backup the data then move to new provider..:D

It's called consistancy,
no valid CE license, matches their no valid reseller license,
which matches there 'NO serverstatus page'
which matches their 'Holding Companies' No Information or Contact details,
whichmatches their 'There are No Problems' attitude.

They P1ss me off

Always buy your own license and domain no matter who the host is. As the paying customer you should always be in control.

Yah they still wont reply to my ticket issues. Its so simple. All they have to do is go into their client exec reseller portal (if they have one) and add portal.name.here

okay this is an update

magmahost has found this thread and has contacted me.

They say they will work hard to solve this issue today. ... lets see what happens ... i will update you guys

today i receive the magmahost updates...

Sorry i have been busy lately

here is an update

Support Admin || Staff 20/02/2010 22:31
This license was activated on 30/01/2010 - see attached screenshot from ClientExec's website.

It was licensed for mydomain.com which means any subdomain will work as well

~ Mark

Attachments
http://i47.tinypic.com/23jso6q.pngClientExec License.png

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FATHIVE || Client 22/02/2010 02:12
http://portal.domain.here/

but it is not working

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Magmahost Support || Staff 22/02/2010 10:51
Hello FATHIVE,

We're looking into your issue, we'll update to you soon.

Please stand by for further updates.


Kind Regards,
Magmahost Support

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FATHIVE || Client 25/02/2010 05:26
why did you guys close my ticket again


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same old story. disappointed

Greetings,
They are wrong there, they need to enter the sub domain on the Client-Exec resellers screen, just dont put the www. part. I know that one for a fact as I am also a Clientexec reseller.

I am also shocked that they would only contact you AFTER you made this post (and a week later to boot).

Greetings,
They are wrong there, they need to enter the sub domain on the Client-Exec resellers screen, just dont put the www. part. I know that one for a fact as I am also a Clientexec reseller.

I am also shocked that they would only contact you AFTER you made this post (and a week later to boot).


That is exactly what i told there admin ... to enter it has a sub domain but they will not listen ..?

That is exactly what i told there admin ... to enter it has a sub domain but they will not listen ..?

　
I am also shocked that they would only contact you AFTER you made this post (and a week later to boot).

This is exactly what to expect from Magmahost, the potential that was there is now dead following the buyout by the 'Ghost' holding company, thats the holding company that's too scared to publish any contact or business information about itself.
Even Companies house fails to show any 'association' between Magnahost Ltd. and any other UK or overseas 'partners'.

Sorry to here that, I'd same problem with my previous host but now I'm glad to find one of the good webhost :)

Okay ... after magmahost finally listened to me they have fixed the problem ... lets see how good the service is now.

There servers seem to be fast now after the take over ...

I will keep you guys updated

nice to hear that your problem is resolved

I too faced similar problem and somehow they managed to solve it after 15 days. In such cases, they simply send a mail saying they give 1 month compensation hosting period. So for i got 2 months such that. But, there is no information about the duration in their account management area. When we enquire, no response.

Really hell with magmahost.