www.planetventrilo.com/

So last month I ordered a regular ventrilo server with them, 10 mins after it got set up I tested it, disliked the laggyness very much so I decided to try and ask for a refund since I was only 30 minutes in..

They said no, I said ok, oh well and had the month out.

Around a week before my next invoice, I decided to cancel it because it was very poor. So, I cancelled it, the service was cancelled. Yet somehow my subscription on paypal which was CANCELLED also, sent them the payment. Even though I had cancelled my plan, it was still sending my invoices.

So i wrote them a ticket and asked for refund. They said no! They are only a greedy company run by a bunch of kids who don't give a crap if you like the service or not, they will just try to scam you out of every penny you have.

I got my money back from PAYPAL not them..

Would never recommend them. They just care about money not their clients.

Yet somehow my subscription on paypal which was CANCELLED also, sent them the payment. Even though I had cancelled my plan, it was still sending my invoices.Then you didn't cancel the subscription at PayPal - this is something you will have to do manually as most providers don't do this for you. Their billing system where they handle your invoices and payments doesn't have the ability to cancel subscriptions and more often than not the people who handle cancellations don't have direct access to the PayPal account.

I got my money back from PAYPAL not them..Good :)

Would never recommend them. They just care about money not their clients.This could be said about a vast number of providers in the hosting industry. It's a business and they exist to make money but a good provider certainly cares about their clients as well :)

Then you didn't cancel the subscription at PayPal - this is something you will have to do manually as most providers don't do this for you. Their billing system where they handle your invoices and payments doesn't have the ability to cancel subscriptions and more often than not the people who handle cancellations don't have direct access to the PayPal account.

Good :)

This could be said about a vast number of providers in the hosting industry. It's a business and they exist to make money but a good provider certainly cares about their clients as well :)

My subscription WAS cancelled thats why I got my money back was because paypal saw that I iniated the cancel at the very start, yet I still got billed for it.

Im sorry but if a company does not refund the money they should have not received in the first place, that is messed up and they have 0 ethics. I would rather pay a bigger price but have a customer support area that cares.

My subscription WAS cancelled thats why I got my money back was because paypal saw that I iniated the cancel at the very start, yet I still got billed for it.Then the issue was with PayPal for the erroneous payment and not the provider.

Im sorry but if a company does not refund the money they should have not received in the first place, that is messed up and they have 0 ethics. I would rather pay a bigger price but have a customer support area that cares.
Definitely - if you had already canceled their services then they should have refunded the accidental payment.

I guess the few extra dollars they tried to keep was worth the negative PR to them :(

PlanetVentrilo is ran by Defcon Servers and they are no way a scam as Rich runs a tight ship. I suggest you speak to paypal as there is no way Planet Ventrilo can take your money from paypal.

Then the issue was with PayPal for the erroneous payment and not the provider.


Yep. I've never canceled a PayPal subscription and it still send my payment. Perhaps you didn't fully cancel it in PayPal. Nevertheless, you have your money back. :)

I DID cancel it as soon as I ordered..

But, after I got charged, paypal saw in the logs that i DID cancel but yet it still billed me and it auto payed..

And im sorry but if you dont refund a person whos payment was automatically sent, that is ridiculous and basically a scam and your company looks like **** from then

Planet Ventrilo is a very reputable company and I doubt they are ran by little kids. Mix ups do tend to happen though and this could well have been a paypal mistake. Once you cancel paypal payments (active subscriptions) from within your paypal pay list there would be no way it can still auto take the cash out of your account. Unless paypal screwed up somehow. Regardless you got your money back and hope you also found a new VoIP provider. Looking forward to hearing you review about them as well.

I dont know what your smoking but receiving money by accident and for NO REASON, and refusing to return it is not a mix up..

Thats simple greed and you dont care about your customers...

I apologize for your inconvenience but I would like to submit we run an honest business and care a great deal for our clientss. I would suggest you speak to paypal as there is no way we can take your money from paypal. You ordered a server and after ordering decided you wanted to cancel. We appreciate you trying our services but as you were told and is stated in our terms of service of which you agreed to when signing up we do not provide refunds on pre-paid services which paypal also agreed and thus declined your chargeback.

Wow you totally missed the point..

Yea after 30 mins of my 1st order I wanted a refund cas the service was laggy but I understood that you didnt refund that so w/e I didnt complain I just used the service for the couple weeks or so.. But THEN after canceling my service and it STILL payed you like 7 days later and you said NO to refunding me for money you should have never gotten in the first place.. Thats why I filed a charge back.. And even though that failed, after I called them up, I managed to get my money back..

Sorry but for doing << stuff >> like that, receiving money you should have never gotten and not returning it, its kind of like stealing.. You ARE scammers and you dont << care >> about anything BUT money.. Youd rather have your "company" look << bad >> instead of refunding 5 dollars.. Thats sad..

I checked our paypal account and see the dispute you filed however I do not show any other payments sent by you. Oddly enough I did find you never signed up for a subscription in the first place! or anytime before or after! so I'm not sure what your trying to do here but I would very much appreciate if you enlightened me and everyone else whatgoing on?

It appears you went out of your way to visit other sites bashing us as well. Your reply to the support ticket after being informed we do not offer refunds sounds like you do this often?


----------
k.

got you :)

No refund after 3 hour trial.

Will be adding another review to one of my hundreds :)


Thanks!
------------


As I stated in the first reply we run a honest business. We spend a good deal of time and effort supporting our customers and take extreme offense to this attack. It's dishonest, untrue and very distasteful. I will be reporting you to the staff here and other places and to paypal.

I checked our paypal account and see the dispute you filed however I do not show any other payments sent by you. Oddly enough I did find you never signed up for a subscription in the first place! or anytime before or after! so I'm not sure what your trying to do here but I would very much appreciate if you enlightened me and everyone else whatgoing on?

It appears you went out of your way to visit other sites bashing us as well. Your reply to the support ticket after being informed we do not offer refunds sounds like you do this often?


----------
k.

got you :)

No refund after 3 hour trial.

Will be adding another review to one of my hundreds :)


Thanks!
------------


As I stated in the first reply we run a honest business. We spend a good deal of time and effort supporting our customers and take extreme offense to this attack. It's dishonest, untrue and very distasteful. I will be reporting you to the staff here and other places and to paypal.

way to go planet ventrillo! I am on YOUR side! this guy obviously doesn't even want VOIP service, but is just paying for services and cancelling to try and see what kind of bad reviews he can make. Wonder what he gets out of making these reviews?

Actually,

Your post kind of made me laugh..

You totally missed my point of the thread and trying to turn it on to me to make it seem like im the bad guy.

Yes, after I got the service at the start, I did not like it and wanted a refund. You said no, so w/e I just used it for the time being. Then, later on, I CANCELLED my service and even submitted a TICKET that it was still sending me invoices.. Out of nowhere, it SENT you the payment, and I sent you a ticket saying "Paypal accidently sent the payment, I would like a refund please.) You said "No we do not refund." Im sorry but how the hell do you not refund money you shouldnt have gotten in the first place? It's also funny how you say "i never signed up for subscription in the first place." which is correct, which is why I shouldnt have been charged on the invoice.

Please provide me with the links that ive posted on other sites "bashing you" as I would really love to see them.

You are pretending like you did nothing wrong and are going to "report me" for posting the truth of how you care about nothing BUT the money.

I am amazed how you would try to turn this on ME trying to pretend like your the one who got scammed for money. Im sorry, but if I received money I should have never gotten, I return it. But I guess your company ethics are not even in perspection to your customers. Point is, you would rather keep a couple dollars (that you shouldn't have gotten in the first place) than keep a reputation for your "company" and make your customers happy..

Just because you screw a customer over and he posts a review about it, you don't have to call them liars and threaten to "report" them. Please feel free to do so.

way to go planet ventrillo! I am on YOUR side! this guy obviously doesn't even want VOIP service, but is just paying for services and cancelling to try and see what kind of bad reviews he can make. Wonder what he gets out of making these reviews?

Please don't try to act childish and post in threads you have no idea what they are about. Also since I am buying all these services, cancelling, and posting bad reviews, please provide me with links where I did so.

There are many web host out there that will do this to you, Its mostly kids trying to sell what they don't have and jip you.

I apologize for your inconvenience but I would like to submit we run an honest business and care a great deal for our clientss.
Are you the actual owner of PlanetVentrilo.com?

Probably is, those small "companies" are not run by many people

A vendor never has and never will be able to take money from your (or anyone elses) paypal account. You the paypal account holder have to authorize the payment, or setup a subscription, which YOU should cancel from your paypal account side (log in paypal, find the subscription and hit cancel). If there was an error, it would be PAYPAL's issue, not the vendor.

This is why people are dumping on you, you have no idea what your going on about. Take some responsibility for your actions.

Before you buy a service, check their refund policies if any. Do not get angry with them afterwards.

A vendor never has and never will be able to take money from your (or anyone elses) paypal account. You the paypal account holder have to authorize the payment, or setup a subscription, which YOU should cancel from your paypal account side (log in paypal, find the subscription and hit cancel). If there was an error, it would be PAYPAL's issue, not the vendor.

This is why people are dumping on you, you have no idea what your going on about. Take some responsibility for your actions.

Before you buy a service, check their refund policies if any. Do not get angry with them afterwards.

Correct! Canceling your service with the Vendor does not cancel your subscription in Paypal.

So when canceling you have two actions to take.

1. Cancel with Vendor at there site/portal.
2. login to paypal and cancel subscription or it will still send the vendor money.

Im sorry but do you guys even bother to READ the thread before posting?

I DID cancel the subscription but yet it STILL payed.. That was when I contacted them and politely asked for a REFUND of money they should have NEVER gotten in the first place.. They said no, thats when I contacted paypal by myself and they SAW that it should have never sent and refunded me.

You guys as missing the big point. Its not a thread about paypals subscription and automatic sending, its a thread how planetventrilo won't refund money they should have never gotten and they are a "company" based around only money and don't care about anything BUT

If you canceled the payment and PayPal sent the money anyway... call PayPal and show them the transaction that states you canceled the Subscription. Ask them how payment was made even after you canceled the subscription. I've been with PayPal for about 10 years and never once has this happened to me :)

^^__ If the community cannot verify this for sure. Then your review is simply bogus.

If you canceled the payment and PayPal sent the money anyway... call PayPal and show them the transaction that states you canceled the Subscription. Ask them how payment was made even after you canceled the subscription. I've been with PayPal for about 10 years and never once has this happened to me :)

^^__ If the community cannot verify this for sure. Then your review is simply bogus.

Omg people if you cant read stop posting really. If your not gonna even read the damn posts dont even bother to respond. I DID call them and I GOT my money back FROM paypal. Your MISSING THE POINT... Planet ventrillo wouldnt refund it themselves when they should have NEVER GOTTEN THE MONEY. Your making a complete idiot of yourself when you respond and have no idea what the hell is going on. Its like trying to explain prohibition to a 4 year old nothing is going in your head

Omg people if you cant read stop posting really. If your not gonna even read the damn posts dont even bother to respond. I DID call them and I GOT my money back FROM paypal. Your MISSING THE POINT... Planet ventrillo wouldnt refund it themselves when they should have NEVER GOTTEN THE MONEY. Your making a complete idiot of yourself when you respond and have no idea what the hell is going on. Its like trying to explain prohibition to a 4 year old nothing is going in your head

I have just read this whole thread, for the 3rd time, and have resisted the urge to post until now. From my point of view, you are the only child in this thread, you constantly flame others when they are just trying to help you and calling them idiots in return isn't exactly one of the nicest things to do. If you don't want our help don't bother replying.

I have just read this whole thread, for the 3rd time, and have resisted the urge to post until now. From my point of view, you are the only child in this thread, you constantly flame others when they are just trying to help you and calling them idiots in return isn't exactly one of the nicest things to do. If you don't want our help don't bother replying.

Im calling people idiots because I dont see HOW they are helping me, they are simply siding with planet ventrilo and continuing with the "paypal" convo. And I have been repeating THE SAME THING for over 5 posts now to different people who are too lazy to read. Thats not the point still though... The point is the "company" wouldn't refund money they should have never gotten. THATS why I made the thread.

This may be closed for now because most replies have been pretty dumb about paypal. I wrote this review to WARN others.

You may do whatever and still host with them, but I wanted to share my experience and warn others too. I'm sure I would be thankfull myself if I saw one of these and though twice about ordering.

The point is the "company" wouldn't refund money they should have never gotten.Prove they received the money.

Yet somehow my subscription on paypal which was CANCELLED also, sent them the payment.

It's also funny how you say "i never signed up for subscription in the first place." which is correct, which is why I shouldnt have been charged on the invoice.Which is it? You either set up a subscription, or you did not.

;6659901']Prove they received the money.



Which is it? You either set up a subscription, or you did not.

I was never signed up for subscription because it was CACELLED the day I ordered..

And prove they received the money?

http://imgcentre.com/img/uploads/big/0b158d5a6b.png (http://imgcentre.com/images/view/0b158d5a6b.png)

http://imgcentre.com/img/uploads/big/a2d4432de6.png

it just seem funny that most posters with high level titles and links on their signatures sided against the OP

The OP has a valid point, if he indeed cancelled his subscription before the next billing cycle and accidentally sent payment - the company receiving it has the obligation to refund that money. I can see why he has to go via the chargeback route. All this ruckus for $6??? ..many companies give those away as promo :D

it just seem funny that most posters with high level titles and links on their signatures sided against the OP

The OP has a valid point, if he indeed cancelled his subscription before the next billing cycle and accidentally sent payment - the company receiving it has the obligation to refund that money. I can see why he has to go via the chargeback route. All this ruckus for $6??? ..many companies give those away as promo :D

Excactly.. Finally someone understands..

Its not the $ that matters, its the principal of seeing what kind of company they are that they would rather have their reputation go down instead of refunding a couple bucks

Thats not a subscription payment, which means he had to send it himself by clicking through a paypal invoice or payment system. Payments linked to ANY sort of subscription are clearly labelled so, and refer to the subscription ID.

If this is legit, show both payments. Your original payment, and the 2nd erroneous one. The pics provided are for one single transaction. If that is the 2nd payment, it is not subscription related and you should be able to show paypals refund for that transaction.

By the sounds of it, you made one (original) payment and decided you wanted a refund. They do not offer refunds, so you attempted a paypal dispute. Most people will see through this, and the companies image is far from tarnished even though it is a small amount. They have to stand by their principles as well.

Something smells a little fishy here IMHO.

Maybe the Mods could edit the word "Scam" from the title because there is no scam.

Looks likely the OP maybe didn't cancel the services correctly via their billing software or whatever method PV use, and the automatic billing's sent out a subscription payment which paypal's honoured initially.

We see this all too often. There's been a simple mistake made by someone that's all. No need to tarnish PV's name on this occasion.

owm

Heres the screenshots now stop accusing << removed >> before I even reply..

First transaction

http://imgcentre.com/img/uploads/big/7f10c6eaa3.png

http://imgcentre.com/img/uploads/big/b726d9548b.png

And YES it is SCAM if a person refuses to refund you money they should have never gotten...

Do a print screen of the whole of the details page, there should be a subscription ID, we need that too

I am not about to post those details publically.. There is no point..

Most of the latest replies to this thread were not on topic. If anyone has issues to discuss further regarding this thread, please contact the moderation team at the Help Desk. For now, this this is closed.