Another one who expects me 2 pay for his hosting.

Account was set up just under a month ago, 2 weeks ago i sent a payment reminder explaining that there is no trial period on his account and could he please pay asap:

I got this reply:

Hello Jo - been busy at work - still in the process of assessment - will
send payment ASAP.

So today i sent another email a final reminder as its been another 2 weeks, saying that if payment hasn't been received in 7 days i will have tp suspend his account and got the following reply:

Hello Jo - I sent you an email last week explaining that I am still
assessing the service.
I will pay the £39.99 when I am satisfied that it meets my requirements. I
am sorry that this seems to be taking longer than expected.
Working in Debt recovery I understand the need for weekly reminders. But the
heavy handedness of this approach is not giving me a good impression of the
service.
It is unlikely that I will be able to settle the account until the middle of
December. If you suspend my account in a weeks time It will be a shame
because I have been pleased with the service so far but you will have forced
me to find another provider.


After that i replied saying that as i explained in previous emails there is no trial period, it is unfair if he gets 2 months free and others have to pay straight away.

At one time i would have deperately tried 2 hang on to him and please him but i've had enough, i told him that im sorry if he feels he needs to find another provider but there is nothing i can do.

What the hell do these customers think they are doing, they agree to the terms of service and then think they can set their own payment terms............do they think we get the servers for free?

another reason why I dont activate account til payment is made.

We got burned to many times by similar stuff like this , funny thing is if you offer a money back guarantee people assume that's a free trial too :eek:

There are some types in this world who think they can con people into giving them things for free. They think they're such super sales geniuses that they can con anybody into anything.
As a rule they make very poor customers/clients and are a pain to deal with.
I've run into that with design clients, they keep putting off a decision and then you never hear from them again but find out they took the designs to someone cheaper.
And it's often little amounts that are the problem. I've got that situation right now on a simple project that I've been stiffed $50 on by a company that can easily afford it. I got half up front and a contract but it would take more of my time to chase it than it's worth.
Get cash up front or cut them off as soon as they don't pay.
You're being used.

Imagine, someone walking into a restaurant, orders food, eats it, and then says: "I will pay you a soon as I'm completely satisified with your menues. I need to try this restaurant for another month before I can make a desition."

I agree with the above. If he can't pay or won't in this case, I'd consider dropping him altogether. Two weeks is plenty of time to check out your service, and more than he deserves, considering you don't offer a trial period.