Does Paysystems process your recurring orders since 26/Nov??? None of my orders we processed. :bawling:

Yep, more problems. :rolleyes: :eek3:

They're also late with the weekly wire transfer. :mad:

Hm. :mad: Money problems? Its easy to suspend recurring charges and then charge them all at once in a week?? :rolleyes:

The recurring issue is around 4 weeks old. Something is very wrong at Paysystems. :rolleyes:

Yes, i know :(

BTW, one HUGE bug: this month they have charged couple of our customers, but did not transfer $$$ into the "Settled orders" list.
The only way to control -- compare ">Free Trials>Total" with the list of settled orders ... and run own billing soft

They are not even replying to mails. I contacted them for information two times . First mail 5 days ago and other mail 3 days ago and no reply.. :rolleyes:

Originally posted by Mike_R
They are not even replying to mails. I contacted them for information two times . First mail 5 days ago and other mail 3 days ago and no reply.. :rolleyes:
Absolutely hopeless. :rolleyes:

But, my emails quickly response to us

Originally posted by Mike_R
They are not even replying to mails. I contacted them for information two times . First mail 5 days ago and other mail 3 days ago and no reply.. :rolleyes:

are you merchant with revecom?

puuuuhhhh 2co and revecom are having troubles....eeeeeeeeek, any other small-fee-3rd-party-processors out there?

Just tried to ring them. Got some answering service saying their offices were closed or something. :rolleyes: :eek3:

Really?
When I called them yesterday a tech person answered right away and helped me out. Are you using the number under the support section?

I have come to the conclusion the ONLY way to be safe is to do it thru your own merchant account. These 3rd parties are not reliable enough to trust your business with.

Sorry to hear of your trouble, I feel for you all after the heck I have had with 2CO this past few weeks.

Originally posted by Monte
I have come to the conclusion the ONLY way to be safe is to do it thru your own merchant account. These 3rd parties are not reliable enough to trust your business with.

Sorry to hear of your trouble, I feel for you all after the heck I have had with 2CO this past few weeks.
Yep, you're spot on Monte. I'm not looking forward to moving to a new system though. :eek3:

I think no company is 100% stable.Some error may appear.

Yes me too having prob, Some times i get asp errors ??? ODBC errors?? And My clients complaining about this coz they are unable to signup coz of this asp errors on there sign up form i lost 1 client already.:rolleyes:

Originally posted by Aussie Bob

Yep, you're spot on Monte. I'm not looking forward to moving to a new system though. :eek3:

Me neither but as soon as commonweath bank gets our gateway setup we are going to start the slow process.

What really gets me is I started a couple of months ago moving exsiting clients at the time to 2CO for the auto recurring and now I have to start the process of moving them back.

I figure I will lose a few in the move and I hate it, but 2CO has already cost me too much money and I cannot stake my business on them any longer.

I got ODBC, ASP errors with Paysystems from time to time, 2checkout is sending tons of emails to my customers with recurring transaction errors.

Hopeless situation :bawling:

Originally posted by Aussie Bob
Yep, you're spot on Monte. I'm not looking forward to moving to a new system though.


I am not either but I am going to wait it out a bit because a good buddy of mine went through a real horror with his merchant account.

He "thought" he was checking the new orders carefully. He was even calling some people. Unfortunately he got hit with a lot of chargebacks and it messed up his standing with his bank. Since he did not have a signed order he lost all that money. He was hit with a ton of banking fees which almost buried him.

He ended up switching to PaySystems. The amount of his sales went down but they were all valid.

Looking at what he went through taught me a lesson...a valuable one.

With PaySystems my life is separate from my business/personal life. My bank receives a check, period. I can get a zillion chargebacks and my credit is not affected nor the standing I have with my bank.

The other thing is that I honestly do not want the responsibility of knowing credit card information. If something unfortunate happens with a client with their credit card, I have zero knowledge about it, I honestly could not have done any malicious activity. Don't even look my way.

With foreign, how can you accurately check those without calling people up? Then you have to worry about time zones, tracking the person down, remembering who you reached and who you didn't...I get a headache just thinking about it.

If PaySystems does not get it together soon I will have no choice but to switch, but I will have to completely change the way I handle signups. I will require a signature, which means they have to fax something, and the length of time to complete an order will definitely increase because I will check it through thoroughly.

Unless someone knows of a super duper fraud checking system like PaySystems has. :)

The PaySystems MCC logon screen as has been the last 30 minutes:

Originally posted by hilda
The PaySystems MCC logon screen as has been the last 30 minutes:
I'm getting this -

Originally posted by Aussie Bob

I'm getting this -


I'm getting the same error :(

They changed it to https://

I noticed that yesterday and tried going to the PaySystems site and was able to login from there.

I get same error as Bob..
However you let it sit for 10 mins and refresh it and it comes up fiine and I can do anything I need inside.

Has anyone been able to use the export data feature? I haven't been able to use it during the last week.

Originally posted by hilda
Has anyone been able to use the export data feature? I haven't been able to use it during the last week.
Same here. :eek3: :rolleyes:

I had a ton of recurrings go thru yesterday and they all were voided with this for a reason -

1 - "not supported".

So I email Paysystems with this -

Ticket: Hi the following recurrings were declined as "not supported". I am sure the cards are supported as they authorized the previous month. Please advise.

and within 2 hours get this reply -

Dear SimpleNet Hosting
Thank you for your support ticket.

We have recently been experiencng some difficulty with our recurring database. Our IT team is currently looking into the issue and should be contacting you shortly with a resolution. We apologize for the situation and any inconveniences that may have occurred.

If you have any further questions, do not hesitate to send another support ticket. Regards,