It seems to be overloaded a lot recently and I am seeing the errors below on the Surpass Status page. And it seems to have rebooted at least twice in the past week!

Uptime 4 hours 31 minutes

A couple points of interest are the forum guidelines (http://www.webhostingtalk.com/rules.php) and this answer guide (http://www.webhostingtalk.com/showthread.php?t=871925).