Hey Everyone,

Join our rapidly growing list of hosting companies whom have signed up and for our 24/7/365 Customer Support services!

Boxadmin.com currently has the following Thanksgiving Day Specials. This offer is only valid for 24 hours so ACT TODAY!!

Boxadmin (http://www.boxadmin.com) provides technical support to your clients.
We will answer all your Customer Support issues for your clients, and can even manage your servers!

100% transparent
Our main concern is to satisfy your customers while remaining completely "anonymous" so that your customers will know your company provides excellent support.
We remain 100% transparent, i.e:
- We always respond from support@yourcompany.com
- Your customers think we are your staff
- Your customers will never realize boxadmin.com is the one providing the expert 24/7/365 support

We provide support to any type of client; from 1 server with 10 customers, up to 100's of servers with millions of customers.
We currently have enough staff to cover hundreds of servers, and we are constantly expanding and employing new staff members as-needed.

Systems we support
- CPanel/WHM
- Redhat Linux
- Mandrake Linux
- Plesk/PSA Master
- Alabanza
- Debian Linux
- FreeBSD 3.x/4.x/5.0
- Solaris
- Windows NT
- Windows 2000
- Ensim for Linux
- Ensim for Windows
- Cobalt RaQ
- H-Sphere
- Hosting Director
- Hosting Controller
- Webmin
- Many more...

Boxadmin.com provides support and site monitoring to hosting companies. Our Support plans are in 2 categories:

1. Customer Support Tickets
Your customers send any and all of their questions to support@yourcompany.com or login to your online helpdesk application (such as perldesk), and our 24/7/365 staff respond to them in a timely and professional manner.

2. Admin Support
Anything that you as the administrator require, which is usually a server-wide issue, such as upgrading software, troubleshooting network connections, maintaining server uptime, etc.
Admin Support is available for you and your administrative staff via Live Instant AIM/ICQ/MSN/Yahoo/Live Chat


Customer Support Tickets plans & pricing:

Per-Client plans (Unlimited Servers, Unlimited Tickets, unlimited Domains):
(great if you want to provide a "customer service package" for your resellers)
$2.00 per client per month (50+ clients) UNLIMITED tickets
$1.75 per client per month (100+ clients) UNLIMITED tickets
$1.45 per client per month (200+ clients) UNLIMITED tickets
$1.25 per client per month (300+ clients) UNLIMITED tickets
$0.50 per client per month (500+ clients) UNLIMITED tickets

Per-ticket plans (unlimited servers, unlimited domains, Unlimited Clients):
(All startup companies begin with our per-ticket plans, with easy upgrade to per-server when you grow)
Pack of 50 tickets ($2.00 each)
Pack of 100 tickets ($1.75 each)
Pack of 200 tickets ($1.45 each)
Pack of 300 tickets ($1.25 each)
Pack of 500 tickets ($0.50 each)

Per-Server plans (unlimited tickets, unlimited domains):
(If your company is involved in Hosting Services, this is for you :)
1 server: $199 - Unlimited Tickets, Unlimited clients, Unlimited Domains
2-5 servers: $175 - Unlimited Tickets, Unlimited clients, Unlimited Domains
Datacenters:
25+ servers: $99 - Unlimited Tickets, Unlimited clients, Unlimited Domains
200+ servers: $50 - Unlimited Tickets, Unlimited clients, Unlimited Domains

Try us out while we solve your support problem:
$25/hour - Admin Support for Windows / Unix servers
or
$50/issue - Admin Support for Windows / Unix servers

Datacenter Special Offer
Free "Customer Service Tickets" and "Live Chat" tickets for your company, provided you place us as your partner on your website for server management services (boxadmin.com).
Subject to minimum reqirements and approval.

Site Monitoring:
We monitor your website and notify you if there are any problems.
For single websites:
$9.95 - 1 Website, Ping, HTTP monitor, every 10 minutes.
$19.95 - 2 Websites, Ping, HTTP monitor, integrity alert, every 5 minutes.
$29.95 - 2 Websites, Ping, HTTP monitor, integrity alert, every minute.

For dedicated servers:
$39.95 - 1 Server, Ping, HTTP monitor, integrity alert, +10 services: SMTP/POP3/SQL/FTP/etc
$49.95 - 1 Server, Ping, HTTP monitor, integrity alert, +20 services: SMTP/POP3/SQL/FTP/etc, + CPU load, Memory load, Disk Space usage.

Why choose boxadmin.com:
- 24/7/365 expert support for your clients
- Free up your time - get some sleep for a change!
- We can answer ANY question, fast and professionaly.
- Cheaper then hiring your own 3-4 onsite staff for 24/7 support

We cater to all types of clients with any requirements.
We offer customized quotes to suit your every need.

Take the plunge - try us out!
Satisfaction guaranteed!

Send us an instant message or email taylor@boxadmin.com
AIM: bxa2003
ICQ: 148941474
MSN: bxa2003@hotmail.com
Yahoo!: bxa2003@yahoo.com
email: taylor@boxadmin.com , aron@boxadmin.com

Just a side question, but do you offer temp outsourcing?
Say I decide to go on a month long holiday, but otherwise can handle support myself?

What if customers request for some config change?
What if customers request for plan upgrade/termination?

Security of my servers? To do the above you'll need a login/pass, so how can you protect that?

How can you guarantee good support? An angry customer isn't worth the refund, heck I'll willingly pay to get into that guy's good books.

Sorry for going a bit OT, but I'd like to clarify these stuff. :)

Zoomer, thanks for the interest in our services. Please let me know if you have any further questions:


(1)Just a side question, but do you offer temp outsourcing?
Say I decide to go on a month long holiday, but otherwise can handle support myself?

yes, for temp outsourcing, take the per-ticket plan.

(2)What if customers request for some config change?

Yes if customer requests config changes, with Admin Support we would login as root and make the changes.

(3)What if customers request for plan upgrade/termination?

Plan upgrade/termination is up to the owner of the business.

(4) Security of my servers? To do the above you'll need a login/pass, so how can you protect that?

We guarantee the safety of root passwords and any other private information.

(5)How can you guarantee good support? An angry customer isn't worth the refund, heck I'll willingly pay to get into that guy's good books.

Good support is quick support. Our expert and knowledgeable staff provide support within 10-30 mins, with a max resolution time of 3-5 hours.


Thanks again :)

Regards,

Taylor

We guarantee your satisfaction or 100% money-back guarantee!

How does this work? Is there a limit to the amount of days that can be refunded?

Originally posted by progex


How does this work? Is there a limit to the amount of days that can be refunded?

Hey progex,

To explain this a little further, there is a little bit of a mixup in that statement. What we are meaning by it, is that we will work with you untill you are completely satisfied, changing things around, switching out support reps, the works.. we want to bring the best service possible in this industry to your clients, and we will work hard at it untill we are doing so.

Hey Everyone,

Thank you for the interest and such a great response from our special.

We have decided to be extra generous and extend the special through sunday! So this special will end at 12 midnight, on Monday! The time will fly by, and this is a deal you certainly don't want to miss, so sign up fast!

Thanks again everyone, please let us know if you have any questions!

Regards,

Where are your support techs located?

Originally posted by 7out
Where are your support techs located?

Our Support agents are located in the US.

Please let me know if you have any further questions.

Thanks again for the continued interest!

How many people are working for your company ?

Do you offer also support in german language?

Mike

diedderik,

We currently have 8 expert reps, more are available at any time.

CoolMike

Yes we do support in german. Here is a list of supported languages:

We Speak:

English
Spanish
French
German
Hebrew
Finnish
Dutch
Swedish
Malayalam
Italian
Russian
Tamil, Hindi
More avail. soon


Thanks for the interest guys, let me know if you have any further questions.

Thanks again,

Taylor